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How can you ensure your Food & Beverage Operations team adheres to company standards?

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Ensuring that your Food & Beverage Operations team meets and exceeds the company standards is a key factor for delivering quality service, satisfying customers, and maintaining profitability. However, it can be challenging to monitor and evaluate the performance of your staff, especially in a fast-paced and dynamic environment. In this article, we will share some tips on how you can effectively assess and improve your team's adherence to the company standards, and what benefits you can expect from doing so.

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BACHCHU DUTTA

INTERCONTINENTAL MAHABALIPURAM (AN IHG HOTEL)
Kunle Lawal

Quality Assurance & Food Safety at LSG SKY CHEFS
Kieran Madden

UKI F&B Operations Leader | Boosting Sales & Team Performance | Championing Executive Alignment

1 Define and communicate the standards

The first step is to clearly define and communicate the standards that you expect your team to follow. These standards should cover all aspects of the Food & Beverage Operations, such as food safety, hygiene, presentation, customer service, inventory management, waste reduction, and compliance. You can use different tools and methods to communicate the standards, such as manuals, checklists, training sessions, posters, feedback forms, and meetings. Make sure that your team understands the purpose and importance of the standards, and how they will be measured and rewarded.

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Kunle Lawal

Quality Assurance & Food Safety at LSG SKY CHEFS
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Continuous training and learning on the job is key to adhering to standards. Show them the best practices in the Food and beverage industry with practical examples

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2 Monitor and measure the performance

The next step is to regularly monitor and measure the performance of your team against the standards. You can use various indicators and metrics to track and evaluate the results, such as customer satisfaction scores, sales figures, food cost percentages, waste reports, audits, inspections, and reviews. You can also observe and interact with your team during the operations, and collect feedback from customers, suppliers, and other stakeholders. You should keep a record of the performance data, and analyze it to identify the strengths and weaknesses of your team.

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3 Provide feedback and coaching

The third step is to provide feedback and coaching to your team based on the performance data. You should recognize and reward the achievements and improvements of your team, and also address the gaps and issues that need correction or enhancement. You can use different methods and formats to provide feedback and coaching, such as one-on-one sessions, group meetings, performance appraisals, emails, or phone calls. You should be specific, constructive, and timely with your feedback and coaching, and set clear goals and action plans for your team.

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Kieran Madden

UKI F&B Operations Leader | Boosting Sales & Team Performance | Championing Executive Alignment
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Use a feedback model that helps you structure your feedback in a clear and constructive way. You can use the SBI model which stands for Situation, Behaviour and Impact. This model helps you describe the specific situation where the behavior occurred, the observable behavior that you want to address and the impact that the behavior had on the team, the guest or the performance. Make feedback and coaching a regular and ongoing process and not a one-time event. This can help you build trust and rapport with your employees and monitor their progress and development

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4 Implement and follow up on the actions

The final step is to implement and follow up on the actions that you and your team have agreed on to improve the adherence to the company standards. You should provide the necessary resources and support to your team, such as training, equipment, materials, or incentives. You should also monitor and measure the progress and outcomes of the actions, and adjust them as needed. You should communicate and celebrate the results and achievements of your team, and also identify the areas and opportunities for further improvement.

By following these steps, you can ensure that your Food & Beverage Operations team adheres to the company standards, and also enhance their skills, motivation, and performance. This will help you to deliver consistent and excellent service, increase customer loyalty and retention, and optimize your operational efficiency and profitability.

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BACHCHU DUTTA

INTERCONTINENTAL MAHABALIPURAM (AN IHG HOTEL)
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First make team members understand the company policy & standard,then start training on it,after training look into the on floor operations,is it followed by the team members or not.if not questions them & make them correct.In this way we can lead a perfect & with standard F & B operations......as we know folloups is the key of F & B Success.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure your Food & Beverage Operations team adheres to company standards?

1

2

3

4

5

1 Define and communicate the standards

2 Monitor and measure the performance

3 Provide feedback and coaching

4 Implement and follow up on the actions

5 Here’s what else to consider

Food & Beverage Operations

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How can you ensure your Food & Beverage Operations team adheres to company standards?

1

2

3

4

5

1 Define and communicate the standards

2 Monitor and measure the performance

3 Provide feedback and coaching

4 Implement and follow up on the actions

5 Here’s what else to consider

Food & Beverage Operations

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