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How can you ensure that your clients feel heard and valued during environmental consulting?

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Environmental consulting is a valuable service that helps clients address environmental issues, comply with regulations, and improve their sustainability. However, environmental consulting is also a complex and sensitive process that requires effective communication skills to ensure that your clients feel heard and valued. In this article, we will share some tips on how to communicate environmental findings and recommendations in a way that builds trust, rapport, and satisfaction with your clients.

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David Mutekanga

Associate Professor / Dean at Bugema University

1 Understand your client's needs and expectations

Before you start any environmental consulting project, you need to understand your client's needs and expectations. What are their goals, challenges, and concerns? What are their priorities, preferences, and constraints? What are their knowledge gaps, assumptions, and misconceptions? By asking these questions, you can tailor your approach, scope, and deliverables to match your client's situation and expectations. You can also avoid potential misunderstandings, conflicts, or disappointments later on.

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David Mutekanga

Associate Professor / Dean at Bugema University
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The above is true and there is also need to have clear education and awareness including the community's appreciation of the exercise before it begins. This is important to avoid misunderstandings.

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2 Use clear and concise language

When you communicate environmental findings and recommendations, you need to use clear and concise language that your client can understand and act on. Avoid using jargon, acronyms, or technical terms that your client may not be familiar with, or explain them if necessary. Use simple and direct sentences, bullet points, and headings to organize your information and highlight the main points. Use visuals, such as graphs, charts, maps, or photos, to illustrate your data and support your arguments. Avoid overwhelming your client with too much or irrelevant information, and focus on the key messages and actions that they need to know and take.

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David Mutekanga

Associate Professor / Dean at Bugema University
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The above means meetings and communicating with the relevant communities. The common challenge is time. There is need to have enough time for the communities. This creates an enabling environment to achieve both agreement and support form the community. Continuous visits and interaction with community also builds rapport which is a very crucial ingredient for success.

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3 Provide evidence and rationale

Your environmental findings and recommendations should be based on sound evidence and rationale that you can explain and justify to your client. You need to show your client how you collected, analyzed, and interpreted your data, and how you reached your conclusions and recommendations. You need to provide sources, references, and citations for your information, and acknowledge any limitations, uncertainties, or assumptions that may affect your results. You need to demonstrate your expertise, credibility, and reliability as an environmental consultant, and help your client understand the value and benefits of your work.

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Greg R.

Certified Project Management Professional | Data Science/Analyst | Environmental Health Consultant | Accomplished Science Educator
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Salt kills septic systems, and human effluent facilitates a short life for a leachfiled. How do I know? Experience and research. Once you visit one too many homes with failed systems, and you read the literature regarding "sodic" (or high-salt) soils in the area from historical reseach done to address similar problems with agriculture. In order to change policy (i.e. types of septic system installations allowed based on soil type), you need to a) research the problem, b) provide for economically appropriate alternatives, and c) understand that the client will want to know how it will impact THEM. Credibility with using evidence and research is really a matter of how it is applied with the customer in mind.

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4 Invite feedback and questions

Communication is a two-way process that involves listening as well as speaking. You need to invite feedback and questions from your client throughout the environmental consulting process, and especially when you present your environmental findings and recommendations. You need to show your client that you respect their opinions, perspectives, and concerns, and that you are open to their suggestions, comments, or criticisms. You need to answer their questions clearly, honestly, and respectfully, and address any issues or objections that they may have. You need to encourage dialogue and collaboration with your client, and seek their input and approval for your work.

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5 Follow up and follow through

After you communicate your environmental findings and recommendations, you need to follow up and follow through with your client. You need to confirm that your client has received, understood, and accepted your work, and that they are satisfied with your service. You need to provide any additional information, clarification, or support that they may request or require. You need to monitor and evaluate the implementation and impact of your recommendations, and provide feedback and guidance to your client. You need to maintain contact and communication with your client, and ensure that they feel heard and valued throughout the environmental consulting process.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Gilmar Barcellos

Solu??es ambientais para um mundo melhor.
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Embora n?o pare?a, a resposta às perguntas do título "Como você pode garantir que seus clientes se sintam ouvidos e valorizados durante a consultoria ambiental?", pode ser mais simples do que se imagina: OUVINDO-OS. E com aten??o sincera. O exercício favorecerá que se sintam valorizados, uma vez que se empresta importancia ao que dizem. E é ouvindo o outro, ainda mais se for um cliente, que apreende os modos de melhor ajudá-lo.

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Greg R.

Certified Project Management Professional | Data Science/Analyst | Environmental Health Consultant | Accomplished Science Educator
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Remember that as a consultant it is your job to ensure that the client understands, in spite of the fact that they are not an expert- you are. Its your job to understand their role in the project, and make it meaningful to them along the way. When conducting a Data Integration project with one client I drew my own pictures to illustrate the overall concept of the project; not powerpoint, not Canva, just me and my black marker and drawing paper. It let them know that I undertood their struggles at a HUMAN level. Remember- some of us learned our best lessons about life from a doctor: Dr. Seuss!

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How can you ensure that your clients feel heard and valued during environmental consulting?

1

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3

4

5

6

1 Understand your client's needs and expectations

2 Use clear and concise language

3 Provide evidence and rationale

4 Invite feedback and questions

5 Follow up and follow through

6 Here’s what else to consider

Environmental Consulting

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How can you ensure that your clients feel heard and valued during environmental consulting?

1

2

3

4

5

6

1 Understand your client's needs and expectations

2 Use clear and concise language

3 Provide evidence and rationale

4 Invite feedback and questions

5 Follow up and follow through

6 Here’s what else to consider

Environmental Consulting

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