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How can you ensure that your accessibility testing includes users with neurodiverse conditions?

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Accessibility testing is a crucial part of usability testing that ensures that your products and services are inclusive and accessible for people with different abilities and needs. However, accessibility testing often focuses on physical and sensory impairments, such as vision, hearing, or mobility, and neglects the diverse cognitive and neurological aspects of accessibility. In this article, you will learn how to ensure that your accessibility testing includes users with neurodiverse conditions, such as autism, dyslexia, ADHD, or Tourette syndrome.

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Abhishek Dubey

Senior UX Consultant | UX & AI | 1M+ | IIT Delhi | NID Alum
Kylee Leota Certified Chair ?

Transformational Leadership Expert | Leadership Speaker, Executive Coach, Facilitator, and Advisor | Neurodiversity…

1 What is neurodiversity and why does it matter?

Neurodiversity is the concept that recognizes and respects the natural variation in human brains and minds. Neurodiverse people have different ways of thinking, learning, processing information, and expressing themselves, which can be seen as strengths and challenges depending on the context and environment. Neurodiversity matters for accessibility testing because it affects how users interact with your products and services, and how they perceive and experience usability, functionality, and aesthetics. By including neurodiverse users in your accessibility testing, you can identify and address potential barriers, problems, or frustrations that might otherwise go unnoticed or ignored.

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Abhishek Dubey

Senior UX Consultant | UX & AI | 1M+ | IIT Delhi | NID Alum
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Beyond "typical cognitive capabilities," various segments of the population exhibit different cognitive abilities, including slower, accelerated, and distinct learning capacities. This diversity leads to varied interactions with products and services, deviating from the intended or idealized behavior. Unfortunately, those sections of the population unable to access the product's intended business value become marginalized, as the initial design did not consider their needs. Taking an inclusive approach to product, service, or feature design necessitates addressing differences in perceiving experiences. The focus shifts to building for all, ensuring that design efforts align with diverse abilities.

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2 How to recruit and involve neurodiverse users?

One of the main challenges of accessibility testing with neurodiverse users is finding and recruiting them. You can use various methods to reach out to neurodiverse communities, such as online forums, social media groups, support organizations, or specialized agencies. However, you should be careful not to make assumptions or stereotypes about neurodiverse users, and always ask for their consent and preferences before inviting them to participate. You should also be transparent and respectful about the purpose, process, and outcomes of your testing, and offer appropriate incentives and compensation for their time and effort.

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3 How to prepare and conduct accessibility testing with neurodiverse users?

When designing and conducting accessibility testing with neurodiverse users, there are several aspects to consider. Environment is key; choose a testing location that is accessible, quiet, and familiar for the users, or offer them the option to test remotely from their own devices and settings. Avoid distractions, noises, or interruptions that might affect their concentration or performance. Communication should also be taken into account; use clear, simple, and respectful language when communicating with the users, and provide written or visual instructions and feedback. Allow them to ask questions or clarify doubts. Furthermore, tasks should be defined realistically and relevant to the users' goals and needs. Provide examples, scenarios, or prompts that help the users understand the tasks and expectations. Lastly, adequate support should be provided during the testing sessions while respecting their autonomy and choices. Ask for their consent and permission before intervening, observing, or recording their actions. Be empathetic and supportive of their emotions and reactions, and offer breaks, snacks, or rewards as needed. Thank them for their participation and feedback.

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4 How to analyze and report accessibility testing results with neurodiverse users?

The final challenge of accessibility testing with neurodiverse users is analyzing and reporting the results in a way that is accurate, meaningful, and actionable. To do this, you should collect and store data from the testing sessions in a secure and ethical way, respecting the users' privacy and confidentiality. Utilize multiple sources and methods of data collection, such as observations, interviews, surveys, or analytics. Be aware of the limitations and biases of your data when analyzing it to identify patterns, themes, and insights that relate to the users' goals, needs, and preferences. Then report the results in a clear, concise, and comprehensive way with actionable recommendations that address any issues or opportunities discovered from the testing sessions. Visual aids such as charts, graphs, or screenshots can be used to illustrate and support your findings and recommendations. By following these guidelines you can create products and services that are more inclusive, accessible, and usable for everyone.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kylee Leota Certified Chair ?

Transformational Leadership Expert | Leadership Speaker, Executive Coach, Facilitator, and Advisor | Neurodiversity, ADHD, High Performance | Education and Corporate Advisory |Author- “INFINITE Leadership”.
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Many late-diagnosed ND people have not had access to the support they needed growing up, so when they receive their diagnosis, they are often still learning what is helpful and supportive for them. And there is "no one size fits all model". Creating a ND psychologically safe workplace can include: Inclusion: asking how to ensure they feel like they belong, perhaps have a few ideas to offer as options if they are unsure where to begin Learner: Recognise that a lot of ND people have RSD and overthink mistakes and errors. Contribution: ask their preference on how, rather than expect that they will "speak up" or can just "flick an email with key points" Challenger: Provide a safe person (they identify) to work through things

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How can you ensure that your accessibility testing includes users with neurodiverse conditions?

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1 What is neurodiversity and why does it matter?

2 How to recruit and involve neurodiverse users?

3 How to prepare and conduct accessibility testing with neurodiverse users?

4 How to analyze and report accessibility testing results with neurodiverse users?

5 Here’s what else to consider

Usability Testing

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How can you ensure that your accessibility testing includes users with neurodiverse conditions?

1

2

3

4

5

1 What is neurodiversity and why does it matter?

2 How to recruit and involve neurodiverse users?

3 How to prepare and conduct accessibility testing with neurodiverse users?

4 How to analyze and report accessibility testing results with neurodiverse users?

5 Here’s what else to consider

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