How can you ensure team workshops improve customer satisfaction?

Have a ‘true north’ mission statement and guest service mantra or saying. Know what truly makes your customer or guest want to visit more frequently. Train and reinforce daily. Celebrate those who live it.

First of all, a true statement should be clear and infused in all employees’ minds that customer is the only source of income for any business entity. This statement has to be a culture and belief for any employee, regardless of the department that he works for, whether it is sales, services, administration, or finance. Customer service is a complete closed loop among all departments, so any obstacle related to the process might affect customers’ satisfaction. Therefore the company’s processes should be built on a major part on customer satisfaction vision. I believe that delivering a proper quality service is the first step in the customer's loyalty journey.

La co-construction est la clé ?? de vo?te du succès. Pour convaincre, mobiliser faire adhérer, il est indispensable de inclure de fa?on pro-active et horizontale les bénéficiaires d'une activité de formation. La méthode ne doit pas être decendante mais bottom-up et participative. Chacun apporte sa connaissance et sa pierre à l'édifice

As an agritech, it is very challenging to know the needs and wants of the users, mainly farmers. All you have to do it to put yourselves in the farmers' shoes and explore their needs in alternative ways. For example. when you ask smartphone experience to farmers, they won't answer anything. Instead, you request them to use an app they like and learn their behaviour. You will see their needs.

De mon point de vue Pour assurer que les ateliers d'équipe améliorent la satisfaction des clients, il est crucial d'adopter une approche stratégique et centrée sur l'engagement des participants. Voici quelques principes clés qui peuvent contribuer à cette amélioration : Identification des Besoins Spécifiques des Clients : Avant de planifier un atelier, il est essentiel de comprendre précisément quels aspects de la satisfaction client doivent être améliorés. Cela peut nécessiter des enquêtes auprès des clients, des analyses de feedback ou des sessions de brainstorming avec les équipes en contact direct avec les clients.

Following the evaluation of your customers' pain points, establish clear expectations that are aligned with them to ensure mutual understanding and alignment of the outcomes.

Host stakeholder alignment sessions before the workshop to clarify expectations, identify key priorities, and define success criteria. Engage stakeholders in collaborative discussions to ensure alignment on workshop objectives, outcomes, and deliverables that meet their needs and objectives.

If it is not already available, then you need to create a customer call center to understand his needs and share his information with all employees in the loop through a centralized system. Remember the following: Teamwork is the key to customer satisfaction. Ensure cross-departmental collaboration, considering the customers are our centric scope. Acknowledge your customer by greeting him cordially by name and smile. Make sure to listen carefully to your customer and document all of his requests on the job order. Update your customer on the work progress and get his approval on any additional work. Make sure to explain the work done so the customer gets value for the money he is paying.

- Vejo muito fazem Workshop de qualquer tema porque ACHAM que é importante e interessante. Mas é necessário mapear, seja por pesquisa com lideran?a, análise dos gaps nas avalia??es de desenvolvimento, principais temas que apareceram nos PDIs, desdobramento da cultura, vis?o e valores. - Para mensura??o do resultado crie KPIs que ser?o possíveis ser medidos antes e após o treinamento, ex: faturamento, vendas, ROI, avalia??o de conhecimento do treinamento, pesquisa de satisfa??o dos clientes, avalia??o da lideran?a quanto a aplicabilidade, apresenta??o de projeto. - é necessário criar um engajamento, fa?a um tema, divulgue a arte de forma atrativa, fa?a aquecimento pré com informa??es, durante com dinamicas, testes, desafios, games, NPS.

El objetivo a parte de claro y consiso. Debe tener un Cómo? Cuando? Dónde? Porque? Definido Y un para que ? Clarificado en el tiempo y espacio

Ensuring team workshops improve customer satisfaction requires careful planning and designing our workshop agenda and activities. Our workshop agenda should be structured with a clear timeline and roles to ensure a smooth and efficient session. Our activities should be engaging and interactive, tailored to our customers' specific needs and objectives. Effective techniques like brainstorming, problem-solving, prototyping, and testing can help our team collaborate effectively. Additionally, utilising tools and platforms to share workshop materials, such as slides, documents, or whiteboards, can support effective communication and collaboration. By following these guidelines, we can enhance our team workshops and drive customer satisfaction.

En mi opinión a parte de tener el dise?o de la agenda es muy importante la conformación del equipo de desarrollo.. ya que dependiendo de la tipología de la necesidad y la experiencia de cada uno, será más fácil orientar el proceso a un resultado optimo..

Learning is an experiential endeavour, learning by doing proved to be the best passage towards a convulsive behavioural change, Bloom's highest levels to be achieved in a workshop is a guaranteed learning strategy, making sure that the learners evaluate and create through the workshop, individually and as a team is a pedestal in a sustainable learning plan, making sure that the learners will come out entertaining the ideas even if they can't get along with on the emotional level is another breakthrough in creating a successful learning environment and affirmative workshops of their learning goals ..

I really like to stress hypothetical situational role playing as an effective part of training. It’s not much fun to do, but it’s a creative teaching tool.

Ensure a clear structure, timeline, and defined roles to maximize effectiveness and keep agents focused on achieving desired outcomes from the training goals.

One thing I have found helpful is to customize the workshops to meet Client needs by involving them in the planning and execution. Ensuring the agenda for the workshops delivers relevant value and keeping sessions interactive and engaging are also essential. As a continuous improvement best practice, using customer feedback and evaluation data to refine workshop processes, content, and delivery methods, and ensuring implementations of follow-up actions.

To ensure team workshops improve customer satisfaction, it is crucial to prepare and communicate effectively with the customer. This involves providing them with the necessary information, goals, and expectations. By clearly communicating the agenda, objectives, and outcomes, the customer will be prepared and more likely to engage fully. Ensuring the customer's availability, preferences, and feedback will help tailor our workshop to meet their specific needs. Effective communication can be achieved through various channels, such as email, phone, or video calls. Establishing a rapport with the customer and building trust through personalised communication will enhance the overall workshop experience and ensure customer satisfaction.

Having clear expectations and desired outcomes communicated and alignment are critical for success. Doing your homework up front ensures success.

To ensure training will go smoothly, it is a must to provide agents and other stakeholders with all necessary information and resources, including the agenda, objectives, outcomes, expectations, and logistical details -- especially when the campaign is running for 24/7.

When you are dealing with the farmers, you will need to learn their time availability, prepare proactively, deliver messages to your customers (farmers) why need to response.

In my experience, it is also important not to be over promising to the customers (farmers) for what you can do. Make sure they separate to implement in short, medium and long term plans so customers do not confuse or have clear expectations.

Never over Promise and under deliver. A disappointed customer is the last thing you want. Be clear to the point and honest. Truthful and respectful

Oui il est important d’assurer une présence, une écoute au besoin du client afin de le mettre en lumière pour qu’il se sente rassuré en lui donnant tout ce dont il a besoin pour atteindre son objectif. Le féliciter dans ses axes de progression va lui permettre de se donner les moyens de se révéler. Merci

Following up after the training allows us to gather further feedback and address any remaining concerns or questions, ensuring continued satisfaction and value for your customers and agents - be it via FGD sessions with them or with the team leaders to track effectivity.

I’ve always found that having a follow up to a session with a survey or conversation with the attendees is very helpful to finding out if you hit the Mark.

Customer satisfaction is an intensely individual exercise. Teams can be trained, especially in SOP ecosystems, but delivery is still highly individual, for boundary spanners interfacing with customers is one-on-one. Expecting a team to deliver customer satisfaction as a monolithic exercise usually results in a 'Kitty Genovese' result. There is one exception though: where teams have been expressly trained to deliver via intense dramaturgy sessions, rigorously enacted. Surgery teams and the cliched 'F1 Pit Stop' are great examples.

* Antes de desarrollar el taller tener sensibilidad de lo que valoran los clientes * Conocer las necesidades y expectativas de los clientes * Medir previamente la satisfacción del cliente * Desarrollar en impartir el taller teórico práctico Después del taller medir el impacto de acuerdo con el modelo de Donald Kirkpatrick 1 La reacción al taller 2 El aprendizaje 3 Cambio de conducta 4 Impacto en los resultados del negocio * Medir posteriormente la satisfacción del cliente

Ensuring the various teams understand each others roles, responsibilities and are updated on new projects and happenings within the company, especially customer facing initiatives, helps them deliver better interactions this upping the satisfaction levels of patients. Team members empowered with sound knowledge as well as enabled with required permissions can be a hit with customers.

Enhancing customer satisfaction objectives has to be systematic and built into the company’s processes. A complete module should be tailored in DMS or ERP to support all CRM activities. Appointment systems, delivery delays beyond the promised date, and fixing malfunctions right from the start are examples that affect customer satisfaction positively and vice versa. Those objectives have to be measured through the system with an instantaneous report generator. Automated SMS on the work progress should be generated automatically for the customer or available on the website upon request.

Team workshops can significantly boost customer satisfaction by fostering a deep understanding of customer needs through immersive, interactive sessions. By integrating real-time customer feedback, these workshops ensure strategies are aligned with current customer expectations. Cross-functional collaboration, promoted in these sessions, ensures a unified approach to improving the customer experience. Success hinges on clear objectives and creating an environment that encourages open communication and innovation. This approach not only enhances customer service skills but also builds a customer-centric culture, essential for long-term satisfaction.