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How can you ensure safety risks are communicated to the care team?

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Safety risks are potential hazards that can harm the health, well-being, or quality of life of your clients, yourself, or other members of the care team. As a case manager, you have a responsibility to identify, assess, and communicate these risks to the appropriate parties, and to follow up on any actions taken to mitigate them. In this article, we will discuss some tips on how to ensure safety risks are communicated effectively and consistently.

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Halimat Olubukola Jimoh

Women & Family Health Care Provider | Experienced Nurse-Midwife & Communication Coach | Speaker & Social Entrepreneur |…
Vanessa Funmi Ullam

1 Why is communication important?

Communication is the key to preventing, reducing, or managing safety risks. By sharing information and feedback, you can create a common understanding of the situation, the goals, and the roles and responsibilities of each team member. Communication also helps to build trust, collaboration, and accountability among the care team, and to ensure that the client's needs and preferences are respected and met. Communication can take various forms, such as verbal, written, electronic, or visual, depending on the context and the audience.

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Halimat Olubukola Jimoh

Women & Family Health Care Provider | Experienced Nurse-Midwife & Communication Coach | Speaker & Social Entrepreneur | Leveraging Technology to Improve Maternal & Child Health
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Ensuring effective communication of safety risks within the care team is paramount in my role as a nurse midwife. An excellent approach to this is by implementing a standardized reporting system where any identified safety concerns are promptly documented and communicated. For example, during prenatal assessments, if I observe an elevated risk of gestational diabetes in a pregnant patient due to certain factors, I would document this information clearly in the patient's health record. Then, communicate this concern to the other healthcare team through a designated reporting channel.

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Bárbara Zapico

Psicóloga general sanitaria Terapeuta individual, pareja y familiar. Psicóloga infanto-juvenil y adultos. EMDR.Psicología afirmativa LGTB
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La comunicación a través del lenguaje, es lo que nos diferencia de las otras especies de seres vivos. Dentro de un entorno laboral la transparencia, dentro del respeto, y el hecho de ser directo, claro y preciso, nos puede facilitar la labor, llevar a cabo tareas de éxito y solventar problemas en un menor tiempo.

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Mandy Wilcox

LCSW & Medical Case Manager | Care Coordination | Team Leadership | Utilization Review/Management | Discharge Planning | Patient Advocacy
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Having earned my education in social work, working as a therapist and case manager, and living life as a human being, it is obvious that communication is vital in any part of life. No matter the relationship or situation. We are all raised to communicate differently. We all have preconceived notions, ideas, and assumptions. Sometimes this can cause miscommunication. So just being upfront, honest, and as clear as possible is the best option, every time.

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2 What are some common safety risks?

Safety risks can vary depending on the type, complexity, and severity of the case, as well as the setting, the resources, and the stakeholders involved. Examples of common safety risks include physical risks, such as falls or injuries; psychosocial risks, such as violence or neglect; legal risks, such as confidentiality breaches or malpractice claims; and ethical risks, such as conflicts of interest or cultural sensitivity.

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Vanessa Funmi Ullam
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Medication Errors: Incorrect dosage, administration, or medication interactions. Patient Falls: Risks associated with patient mobility and environmental factors. Infections: Hospital-acquired infections due to poor hygiene or inadequate infection control measures. Communication Breakdowns: Miscommunication among healthcare providers leading to misunderstandings or errors. Equipment Failures: Malfunctioning or improperly used medical equipment.

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3 How can you identify safety risks?

Identifying safety risks is a systematic and ongoing process that requires gathering and analyzing information from various sources, such as the client's assessment, history, goals, and preferences; the care plan, interventions, and outcomes; the care team's observations, reports, and feedback; the policies, procedures, and standards of practice; and the relevant laws, regulations, and codes of ethics. To ensure accuracy in the identification process, you should use appropriate tools and methods such as checklists, scales, scores, or indicators. Additionally, it is important to involve the client and the care team in this process while encouraging them to report any concerns or incidents.

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Vanessa Funmi Ullam
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Regular Risk Assessments: Conduct regular assessments of patient care areas to identify potential risks. Incident Reporting Systems: Encourage staff to report incidents, near-misses, or unsafe conditions. Root Cause Analysis: Investigate adverse events to identify underlying causes and contributing factors.

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4 How can you assess safety risks?

Assessing safety risks involves evaluating the likelihood and the impact of each risk, and prioritizing them according to their urgency and importance. Factors to consider include the frequency, duration, and intensity of the risk, as well as potential harm or benefit for the client, yourself, or others. Additionally, preventive or protective measures, alternative options, and the client's and care team's views and values should be taken into consideration. Tools and methods such as matrices, ratings, or criteria should be used for assessment. It is essential to involve the client and care team in this process while also explaining the rationale and implications of decisions.

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5 How can you communicate safety risks?

Communicating safety risks requires informing and consulting the relevant parties about any identified and assessed risks, as well as the actions taken or planned to address them. Factors such as the purpose, content, and tone of the message, the mode, medium, and timing of the communication, the audience, their needs, and their expectations, the barriers, challenges, and opportunities for communication, and the feedback, responses, and outcomes of the communication should all be taken into account. Appropriate tools and methods should be used depending on the case; these can include verbal, written, electronic, or visual communication. It is also important to involve the client and care team in the process and guarantee that information is clear, accurate, relevant, and consistent.

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6 How can you monitor and evaluate safety risks?

Monitoring and evaluating safety risks involves tracking and reviewing the progress and results of the actions taken or planned to address the risks, and making adjustments or improvements as needed. Consider factors such as indicators, measures, and benchmarks of success; data, evidence, and feedback collected and analyzed; achievements, challenges, and lessons learned; changes, updates, or revisions made to the care plan or interventions; and recognition, appreciation, or support given to the client or care team. Utilize tools and methods appropriate for the case such as audits, surveys, or reports. Additionally, involve the client and care team in the monitoring and evaluation process and share findings and recommendations with them.

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Fatima Sana (GMBPsS)

Counselling Psychologist | Graduate Member @The British Psychological Society | Clinical Counselor @UMT
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To monitor and evaluate safety risks effectively, conduct regular risk assessments, establish clear safety protocols, and use incident reports and employee feedback for ongoing monitoring. Analyze trends and patterns, implement safety-related KPIs, and adapt measures based on the results to ensure a responsive and continuously improving safety management system.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you ensure safety risks are communicated to the care team?

1

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3

4

5

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7

1 Why is communication important?

2 What are some common safety risks?

3 How can you identify safety risks?

4 How can you assess safety risks?

5 How can you communicate safety risks?

6 How can you monitor and evaluate safety risks?

7 Here’s what else to consider

Case Management

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How can you ensure safety risks are communicated to the care team?

1

2

3

4

5

6

7

1 Why is communication important?

2 What are some common safety risks?

3 How can you identify safety risks?

4 How can you assess safety risks?

5 How can you communicate safety risks?

6 How can you monitor and evaluate safety risks?

7 Here’s what else to consider

Case Management

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