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How can you ensure high-quality care when working with interdisciplinary teams?

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As a patient advocate, you play a vital role in ensuring high-quality care for your clients. But how can you collaborate effectively with interdisciplinary teams that may have different perspectives, goals, and communication styles? In this article, you will learn some tips and strategies to work with other health professionals and optimize the outcomes for your clients.

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César Velasco Mu?oz

Science & Innovation Director / Digital Strategy Leader @ AstraZeneca | Healthcare Management, Innovation, Science, AI…
Janell Wilson, MD, PhD

Co-Founder & Chief Medical Officer
Atif Zafar, MD (opinions are my own)

Neurologist | Simplifying Life & Healthcare

1 Define your role

One of the first steps to work with interdisciplinary teams is to clarify your role and scope of practice as a patient advocate. You need to communicate your objectives, expectations, and boundaries to the other team members, and respect their roles and expertise as well. You also need to understand the team's structure, processes, and culture, and adapt to their norms and protocols. By defining your role, you can establish trust, credibility, and rapport with the team.

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Atif Zafar, MD (opinions are my own)

Neurologist | Simplifying Life & Healthcare
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My biggest learning has been to create a point of contact in your area of practice or niche in every discipline. For example, if you are developing a program in community care. Make sure there is one point of contact PoC in social worker, nursing, therapist, family medicine, tech person, etc. This really ensures accountability and streamlines things in the building and sustainability of the program you are building.

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2 Listen and learn

Another key skill to work with interdisciplinary teams is to listen actively and learn from the other team members. You need to be open-minded, curious, and respectful of the diverse views and experiences that each team member brings to the table. You also need to ask questions, seek feedback, and acknowledge the contributions of the team. By listening and learning, you can gain valuable insights, perspectives, and information that can help you advocate for your clients more effectively.

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3 Communicate clearly

A third essential skill to work with interdisciplinary teams is to communicate clearly and consistently. You need to use clear, concise, and respectful language that avoids jargon, ambiguity, and assumptions. You also need to use appropriate channels, formats, and tools to share information, updates, and concerns with the team. You also need to check for understanding, confirm agreements, and follow up on actions. By communicating clearly, you can avoid misunderstandings, conflicts, and errors that can compromise the quality of care.

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Janell Wilson, MD, PhD

Co-Founder & Chief Medical Officer
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When I say communication is everything, communication is EVERYTHING! There is no such thing as overcommunication,, especially when a patient's wellbeing is at stake. One of my favorite ways to communicate is through a morning daily huddle. This allows the team to communication not only about the patients for the day, but about how they are feeling, through both verbal and non-verbal clues. (This is a reminder to check on your teammates often.) An important aspect of communication to remember is closing the loop. "Open loops can cause an oops."

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4 Collaborate creatively

A fourth important skill to work with interdisciplinary teams is to collaborate creatively and constructively. You need to be flexible, adaptable, and willing to compromise when necessary. You also need to embrace diversity, innovation, and change as opportunities to improve the care process and outcomes. You also need to participate actively, contribute positively, and support the team's decisions and goals. By collaborating creatively, you can enhance the team's performance, morale, and satisfaction.

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5 Advocate ethically

A fifth crucial skill to work with interdisciplinary teams is to advocate ethically and professionally. You need to uphold the values, principles, and standards of your profession and the team. You also need to respect the rights, preferences, and needs of your clients and their families. You also need to balance the interests of your clients with the interests of the team and the organization. You also need to address any ethical dilemmas or conflicts that may arise in a respectful and constructive way. By advocating ethically, you can protect the quality of care and the dignity of your clients.

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6 Evaluate and improve

A sixth and final skill to work with interdisciplinary teams is to evaluate and improve your practice and the team's practice. You need to seek and provide constructive feedback, reflect on your strengths and weaknesses, and identify areas for improvement. You also need to monitor and measure the outcomes of your advocacy and the team's care, and celebrate the successes and learn from the failures. You also need to seek and pursue opportunities for professional development and learning. By evaluating and improving, you can grow as a patient advocate and as a team member.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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César Velasco Mu?oz

Science & Innovation Director / Digital Strategy Leader @ AstraZeneca | Healthcare Management, Innovation, Science, AI | PhD in Medicine
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Familiarise with design thinking and patient centricity Design thinking helps patient advocates work with healthcare teams by focusing on what patients really need. First, they listen to patients to truly understand their concerns. Then, the team clearly states the problems, avoiding jumping to quick fixes. They think up many different ideas, making sure not to get stuck on the first one. By making simple versions of these ideas, they can see which ones work best in a real healthcare setting. Testing these ideas and getting feedback helps make sure the care they give really helps the patient. This process keeps going to make patient care better and more focused on real patient needs.

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Atif Zafar, MD (opinions are my own)

Neurologist | Simplifying Life & Healthcare
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Multidisciplinary teams thrive when driven by data. So make sure you have data at the beginning, and evaluate data as you pilot and build. Data is a strong force to change behaviors amongst teams.

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How can you ensure high-quality care when working with interdisciplinary teams?

1

2

3

4

5

6

7

1 Define your role

2 Listen and learn

3 Communicate clearly

4 Collaborate creatively

5 Advocate ethically

6 Evaluate and improve

7 Here’s what else to consider

Patient Advocacy

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How can you ensure high-quality care when working with interdisciplinary teams?

1

2

3

4

5

6

7

1 Define your role

2 Listen and learn

3 Communicate clearly

4 Collaborate creatively

5 Advocate ethically

6 Evaluate and improve

7 Here’s what else to consider

Patient Advocacy

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