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How can you effectively measure BPM performance?

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Business process management (BPM) is a systematic approach to improving the efficiency, effectiveness, and agility of an organization's workflows and operations. BPM can help you achieve your strategic goals, optimize your resources, and enhance your customer satisfaction. But how do you know if your BPM efforts are paying off? How can you measure and evaluate your BPM performance and identify areas for improvement? In this article, we will discuss some of the key concepts and methods for measuring BPM performance and provide some practical tips and examples.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro

1 What is BPM performance?

BPM performance is the degree to which your business processes deliver the desired outcomes and meet the expectations of your stakeholders. BPM performance can be measured at different levels: individual processes, process groups, or the entire organization. BPM performance can also be assessed from different perspectives: efficiency, effectiveness, quality, compliance, innovation, and customer satisfaction. Depending on your goals and objectives, you can use different metrics and indicators to measure your BPM performance and compare it with your benchmarks and targets.

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Eduardo Humberto

CEO | CFO | Diretor | Executivo | Controller | Administrativo-Financeiro
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Envolve a defini??o clara de métricas alinhadas aos objetivos organizacionais, o uso de ferramentas analíticas avan?adas e a implementa??o de feedback contínuo. A avalia??o constante e a adapta??o às mudan?as contribuem para otimizar o BPM.

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Carlos A. Bassi

Consultor em transforma??o, automa??o e adequa??o de processos de negócio e informa??es | Instrutor | Mestre em Sistemas de Informa??o | Engenheiro Eletr?nico | CBPP | CIP | DPO
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Será a forma de avaliar o quanto seus processos de negócio est?o aderentes a sua estratégia, est?o executando as etapas previamente definidas nos prazos adequados, est?o conformes a regula??es e boas práticas ou, atendendo seus clientes.

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2 Why is BPM performance measurement important?

BPM performance measurement is important for several reasons. First, it helps you monitor and evaluate your progress and results against your planned goals and standards. Second, it helps you identify and diagnose problems and gaps in your processes and take corrective actions. Third, it helps you communicate and report your achievements and challenges to your stakeholders and customers. Fourth, it helps you learn and improve from your experience and feedback. Fifth, it helps you align your processes with your strategy and vision and create a culture of continuous improvement.

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Carlos A. Bassi

Consultor em transforma??o, automa??o e adequa??o de processos de negócio e informa??es | Instrutor | Mestre em Sistemas de Informa??o | Engenheiro Eletr?nico | CBPP | CIP | DPO
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A medi??o será fundamental para identificar se os processos de negócio est?o desempenhado conforme previsto. Será a forma de identificar desvios ocorridos ao longo de sua execu??o, permitindo assim que possam realizar os ajustes e corre??es antes que possam causar erros ou prejuízos à organiza??o.

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3 How to choose BPM performance metrics?

When selecting BPM performance metrics, you need to consider criteria such as alignment with strategic goals, relevance to stakeholders, simplicity, validity, timeliness, and actionability. Examples of common metrics include cycle time (the time it takes to complete a process or task from start to finish), throughput (the number of units or transactions that a process can handle or produce in a given time period), cost (the amount of money or resources that a process consumes or requires to operate), quality (the degree to which a process meets specifications and standards of quality and avoids defects and errors), compliance (the degree to which a process adheres to rules and regulations of internal and external authorities), and satisfaction (the degree to which a process meets or exceeds expectations and preferences of customers and stakeholders).

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Carlos A. Bassi

Consultor em transforma??o, automa??o e adequa??o de processos de negócio e informa??es | Instrutor | Mestre em Sistemas de Informa??o | Engenheiro Eletr?nico | CBPP | CIP | DPO
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As métricas adequadas ir?o depender dos objetivos estratégicos da organiza??o e quais pontos s?o relevantes. Poder?o ser definidas métricas operacionais como tempo de execu??o do processo como um todo ou apenas de determinadas tarefas do mesmo, volume de tarefas executadas pelos profissionais envolvidos, quantidade de processos que atingem determinada etapa do processo. Poder?o ainda ser definidas métricas gerenciais ou estratégicas como o nível de satisfa??o de seus clientes, a taxa de retorno versus o volume de recursos utilizados, etc

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4 How to collect and analyze BPM performance data?

Gathering and analyzing BPM performance data is essential for measuring and evaluating your BPM performance. Surveys and feedback forms can be used to collect the opinions and perceptions of customers and stakeholders about processes and their outcomes. Observation and audit techniques can be employed to monitor and verify actual performance and behavior of processes and their participants. Automation and integration technologies, such as BPM software, workflow systems, or data analytics platforms, can be utilized to collect and analyze data automatically in real time. Dashboards, reports, or charts can provide a visualization of the data.

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Carlos A. Bassi

Consultor em transforma??o, automa??o e adequa??o de processos de negócio e informa??es | Instrutor | Mestre em Sistemas de Informa??o | Engenheiro Eletr?nico | CBPP | CIP | DPO
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A coleta poderá ser realizada das mais variadas formas. A utiliza??o dr ferramentas que permite coletar de forma automática irá propiciar maior agilidade e confiabilidade. A análise deverá ser realizada por profissionais que conhecem o processo e podem identificar quaisquer desvios que ocorram. Atualmente, ferramentas que empregam recursos de inteligência artificial e aprendizado de máquina tem auxiliado muito as organiza??es em processar um volume de dados de forma mais ágil, identificar desvios, sugerir corre??es e antecipar possíveis erros.

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5 How to use BPM performance data for improvement?

BPM performance data can be used for measurement, evaluation, improvement, and innovation. To use it for improvement, review and compare your data with benchmarks and targets, as well as competitors and best practices. Analyze the root causes and factors that affect your BPM performance using techniques such as Pareto analysis, fishbone diagram, or SWOT analysis. Plan and implement the actions and changes needed to improve your BPM performance with methods such as SMART goals, action plans, or PDCA cycle. Finally, monitor and evaluate the results of your improvement actions with the same or modified metrics and indicators.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you effectively measure BPM performance?

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3

4

5

6

1 What is BPM performance?

2 Why is BPM performance measurement important?

3 How to choose BPM performance metrics?

4 How to collect and analyze BPM performance data?

5 How to use BPM performance data for improvement?

6 Here’s what else to consider

Business Management

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How can you effectively measure BPM performance?

1

2

3

4

5

6

1 What is BPM performance?

2 Why is BPM performance measurement important?

3 How to choose BPM performance metrics?

4 How to collect and analyze BPM performance data?

5 How to use BPM performance data for improvement?

6 Here’s what else to consider

Business Management

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