登录查看更多内容

How can you develop IT service strategies and policies that gain stakeholder support?

由人工智能和领英社区提供技术支持

As an IT manager, you need to align your IT service strategies and policies with the goals and needs of your stakeholders, such as customers, users, business units, and senior management. But how can you develop and communicate these strategies and policies effectively and gain their support and buy-in? Here are some tips to help you achieve this.

此文章中的业界达人

由社区从 3 条内容中精选。了解更多

Brian Johnson

Investor, Mentor, Advisor in Enabling and Emerging Tech & Cyber Safe Solutions

1 Understand your stakeholders

The first step is to identify and analyze your stakeholders and their expectations, requirements, and preferences for IT services. You can use tools such as stakeholder maps, surveys, interviews, or workshops to gather and organize this information. You should also consider the level of influence, interest, and satisfaction of each stakeholder group and how they can affect or be affected by your IT service strategies and policies.

添加您的观点

Brian Johnson

Investor, Mentor, Advisor in Enabling and Emerging Tech & Cyber Safe Solutions
举报内容
An approach that I’ve found helpful is to meet with each stakeholder 1:1 and ask them what goals or objectives they are targeting over the next 6-9 months. I then ask what challenges or roadblocks they have experienced in the past and risks could keep them from being successful. Being a business-enabling technologist starts with knowing the goals and pain points of your customers and partners and working with them to develop solutions for the right problems at the right time. Pushing solutions and looking for problems to solve rarely works for more than a single budget cycle and certainly doesn’t build long term partnerships or support.

已翻译

赞

2 Define your value proposition

The next step is to define your value proposition, which is the statement of how your IT services create value for your stakeholders and how they differ from your competitors or alternatives. Your value proposition should be clear, concise, and compelling, and it should address the benefits, costs, and risks of your IT services. You should also align your value proposition with your organization's vision, mission, and values, and ensure that it supports the strategic objectives and outcomes of your stakeholders.

添加您的观点

Brian Johnson

Investor, Mentor, Advisor in Enabling and Emerging Tech & Cyber Safe Solutions
举报内容
A simple way to get to a value proposition, one that is meaningful to the business, is by reviewing or helping them to define the risks and impact of not achieving their development or delivery commitments on time and within budget. Stressing transparency and developing mutual goals will help to bring value to your work that is clear and relatable, because it will be mapped to business defined objectives, not technology outcomes. Ex: business value statement: reduce time to release features to market by 20% vs. a technology centric value statement: modernize IT infrastructure for increased automation and process. The business viewpoint is always right, and certainly more compelling.

已翻译

赞

3 Develop your IT service strategies and policies

The third step is to develop your IT service strategies and policies, which are the plans and guidelines that direct and govern your IT service delivery and management. Your IT service strategies and policies should be based on your value proposition, stakeholder analysis, and best practices, such as ITIL or COBIT. You should also consider the current and future state of your IT capabilities, resources, and processes, and how they can enable or constrain your IT service strategies and policies.

添加您的观点

Brian Johnson

Investor, Mentor, Advisor in Enabling and Emerging Tech & Cyber Safe Solutions
举报内容
Be fiercely customer-focused and eliminate wasteful processes and resource intensive manual steps wherever possible to support scale and consistency.

已翻译

赞

4 Communicate your IT service strategies and policies

The fourth step is to communicate your IT service strategies and policies to your stakeholders and solicit their feedback and input. You should use appropriate channels, formats, and languages to convey your messages and ensure that they are consistent, relevant, and timely. You should also explain the rationale, benefits, and implications of your IT service strategies and policies, and how they will affect or improve the stakeholder experience and satisfaction. You should also listen to and address any concerns, questions, or suggestions from your stakeholders and incorporate them into your IT service strategies and policies if necessary.

添加您的观点

5 Implement and monitor your IT service strategies and policies

The fifth step is to implement and monitor your IT service strategies and policies and measure their performance and outcomes. You should use project management methodologies, such as agile or waterfall, to plan, execute, and control your IT service initiatives and changes. You should also use service management frameworks, such as ITSM or ISO 20000, to define, design, deliver, and improve your IT services. You should also use metrics, indicators, and reports, such as KPIs or SLAs, to track and evaluate your IT service quality, efficiency, and effectiveness.

添加您的观点

6 Review and improve your IT service strategies and policies

The sixth step is to review and improve your IT service strategies and policies and ensure that they remain aligned with the changing needs and expectations of your stakeholders and the evolving environment and market. You should use feedback mechanisms, such as surveys, reviews, or audits, to collect and analyze stakeholder opinions and perceptions of your IT services. You should also use improvement methods, such as PDCA or DMAIC, to identify and implement opportunities for enhancing your IT service value, innovation, and maturity.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

IT Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How can you develop IT service strategies and policies that gain stakeholder support?

1

2

3

4

5

6

7

1 Understand your stakeholders

2 Define your value proposition

3 Develop your IT service strategies and policies

4 Communicate your IT service strategies and policies

5 Implement and monitor your IT service strategies and policies

6 Review and improve your IT service strategies and policies

7 Here’s what else to consider

IT Management

给文章评分

感谢您的反馈

更多IT Management相关文章

更多相关阅读内容

How can you develop IT service strategies and policies that gain stakeholder support?

1

2

3

4

5

6

7

1 Understand your stakeholders

2 Define your value proposition

3 Develop your IT service strategies and policies

4 Communicate your IT service strategies and policies

5 Implement and monitor your IT service strategies and policies

6 Review and improve your IT service strategies and policies

7 Here’s what else to consider

IT Management

给文章评分

感谢您的反馈

查看其他技能