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How can you develop resilience in volunteer management?

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Volunteer management is a challenging and rewarding aspect of nonprofit leadership, but it also requires resilience to cope with uncertainty, stress, and change. Resilience is the ability to bounce back from difficulties and adapt to new situations. It is not a fixed trait that you either have or don't have, but a skill that you can develop and improve over time. In this article, you will learn some practical tips on how to build resilience in volunteer management and foster a positive and supportive culture among your volunteers.

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John Wilkinson

Chartered PR Consultant | Interim Strategic Comms Partner | Advisor, Mentor + Trainer | Experienced Non-Exec Director |…
Aparecido da Cruz

Servidor Público de Carreira- Docente em Seguran?a Humana - Gest?o de Voluntariado e A??es de Defesa Civil - Capl. da…

1 Identify your strengths and values

One of the first steps to developing resilience is to recognize your own strengths and values as a volunteer manager. What are the skills, talents, and passions that you bring to your role? What are the goals, principles, and beliefs that guide your actions? By identifying your strengths and values, you can build confidence, motivation, and purpose in your work. You can also use them as a source of inspiration and direction when you face challenges or setbacks. For example, if one of your values is collaboration, you can remind yourself of the importance of teamwork and seek feedback and support from your colleagues and volunteers.

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Aparecido da Cruz

Servidor Público de Carreira- Docente em Seguran?a Humana - Gest?o de Voluntariado e A??es de Defesa Civil - Capl. da For?a Tarefa Brasileira
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Em nossa organiza??o a partir da descoberta de nossa miss?o, tudo mudou. Nossa miss?o é incentivar e inspirar pessoas e reconhecer boas práticas e ideias. Mesmo diante dos desafios e preconceitos, nos consideramos mais que vencedores, pois estamos fazendo o que propomos como gostaríamos que fosse feito.

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John Wilkinson

Chartered PR Consultant | Interim Strategic Comms Partner | Advisor, Mentor + Trainer | Experienced Non-Exec Director | Owner @ScruffyDogPR | Chair @CIPR Cymru | husband and dad, runs a bit, mostly happy
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The volunteer community within the Chartered Institute of Public Relations is one of its strengths. Asking people to volunteer their time is often easier when you invite them to bring their skills and help them with their development needs. It’s both a great trade off and motivator.

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2 Practice self-care and wellness

Another key factor for resilience is your physical and mental health. Volunteer management can be demanding and exhausting, especially if you deal with complex issues, tight deadlines, or limited resources. Therefore, it is essential to practice self-care and wellness habits that can help you cope with stress and prevent burnout. Some of these habits include getting enough sleep, eating well, exercising regularly, meditating, relaxing, and having fun. You should also set healthy boundaries and prioritize your tasks according to your energy and capacity. Remember that taking care of yourself is not selfish, but necessary for your well-being and performance.

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John Wilkinson

Chartered PR Consultant | Interim Strategic Comms Partner | Advisor, Mentor + Trainer | Experienced Non-Exec Director | Owner @ScruffyDogPR | Chair @CIPR Cymru | husband and dad, runs a bit, mostly happy
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Volunteers, by our nature, are often driven to serve and can frequently prioritise the needs of others, or the organisation for which they volunteer, over their own needs. Having made a commitment, even though it unpaid, volunteers ‘feel bad’ when they can’t deliver for personal reasons. It is important that we create policies and mechanisms to support volunteers with wellbeing issues, in the same way we should for employees.

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Aparecido da Cruz

Servidor Público de Carreira- Docente em Seguran?a Humana - Gest?o de Voluntariado e A??es de Defesa Civil - Capl. da For?a Tarefa Brasileira
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“O autocuidado é uma jornada de autoconhecimento, de compreens?o dos modelos de saúde e de bom uso dos recursos e práticas terapêuticas disponíveis. é uma prática de autoconex?o e de reinventar-se a partir da amplia??o do entendimento do mundo e de si, seus interesses e propósitos de vida”, explica Schveitzer que em 2021, lan?ou o livro Autocuidado: A Dinamica da Saúde Integral, com co-autoria da médica e gestora de saúde da Itaipu Binacional, Fernanda Cabral Schveitzer.

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3 Embrace change and learning

Volunteer management is a dynamic and evolving field that requires constant adaptation and innovation. As a volunteer manager, you need to embrace change and learning as opportunities to grow and improve your skills and knowledge. Instead of resisting or fearing change, you should adopt a curious and flexible mindset that can help you explore new possibilities and solutions. You should also seek feedback and learn from your mistakes and successes, as well as from other volunteer managers and experts. By embracing change and learning, you can enhance your creativity, problem-solving, and leadership abilities.

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4 Build positive relationships

One of the most important sources of resilience is the support and connection that you have with others. As a volunteer manager, you need to build positive relationships with your volunteers, colleagues, supervisors, and stakeholders. These relationships can provide you with emotional, practical, and professional support, as well as a sense of belonging and community. To build positive relationships, you should communicate effectively, listen actively, show appreciation, give recognition, and resolve conflicts constructively. You should also encourage and empower your volunteers to share their ideas, opinions, and feedback, and to support each other.

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Zak Lalic

Associate Director, Canada & US at CCS Fundraising | Partnering with leading nonprofits toward transformational change through strategic fundraising
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Establishing and nurturing positive relationships is a volunteer manager's resilience bedrock. Communication emerges as a potent tool, not only for task coordination but also for expressing genuine care for volunteers. Clarity in communication from leadership down to volunteers ensures a shared understanding and commitment to the organization's mission. Effective communication involves active listening, expressing appreciation, and providing recognition, fostering a sense of belonging and community. Beyond practical and professional support, these relationships become a source of emotional strength.

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5 Cultivate gratitude and optimism

Finally, resilience also depends on your attitude and perspective. As a volunteer manager, you need to cultivate gratitude and optimism that can help you focus on the positive aspects of your work and overcome the negative ones. Gratitude is the ability to appreciate what you have and what you have achieved, rather than what you lack or what you have failed. Optimism is the ability to expect the best possible outcome and to see challenges as opportunities, rather than threats. By cultivating gratitude and optimism, you can boost your morale, motivation, and satisfaction, as well as inspire and influence your volunteers.

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Aparecido da Cruz

Servidor Público de Carreira- Docente em Seguran?a Humana - Gest?o de Voluntariado e A??es de Defesa Civil - Capl. da For?a Tarefa Brasileira
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Cultivar gratid?o e otimismo é também um incentivo a pensar que o supostamente impossível, diante de certos cenários e situa??es pode ser alcan?ado com a uni?o e o esfor?o de todos. Juntos somos mais fortes!

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you develop resilience in volunteer management?

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3

4

5

6

1 Identify your strengths and values

2 Practice self-care and wellness

3 Embrace change and learning

4 Build positive relationships

5 Cultivate gratitude and optimism

6 Here’s what else to consider

Non-profit Leadership

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How can you develop resilience in volunteer management?

1

2

3

4

5

6

1 Identify your strengths and values

2 Practice self-care and wellness

3 Embrace change and learning

4 Build positive relationships

5 Cultivate gratitude and optimism

6 Here’s what else to consider

Non-profit Leadership

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