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How can you delegate and empower your program staff and volunteers?

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Delegating and empowering your program staff and volunteers is essential for achieving your program goals, enhancing your team's skills and motivation, and saving your time and energy. However, it can also be challenging to find the right balance between giving guidance and letting go, especially if you are used to doing everything yourself. In this article, you will learn some tips and strategies to delegate and empower your program staff and volunteers effectively and confidently.

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Curtis Stewart

Angus Measurment SSG. 806-438-4842 Thirty years plus experience in the aboveground storage tank industry. BRT Inspector…

1 Assess your team's strengths and needs

Before you delegate any tasks or responsibilities, you need to know your team's strengths and needs. This means understanding their skills, interests, experience, availability, and learning styles. You can use various tools and methods to assess your team, such as surveys, interviews, observations, feedback, or self-assessments. By knowing your team's strengths and needs, you can match them with the tasks and roles that suit them best, and provide them with the appropriate level of support and autonomy.

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Jodi Anderson Jr.

Co-Founder @ rézme | Innovation @ Cornell University | EdTech @ Stanford University | Ex-Reddit
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Leveraging data-driven tools like McKinsey's 7S Framework and Organizational Health Index can provide a robust foundation for understanding the strengths and needs of your program staff and volunteers. By applying these methodologies, you can make more informed decisions on task delegation, thereby optimizing both individual and collective performance for long-term program sustainability.

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2 Communicate your expectations and goals

Another key step to delegate and empower your program staff and volunteers is to communicate your expectations and goals clearly and consistently. You need to explain the purpose, scope, timeline, and deliverables of each task or project, and how they align with the overall program vision and objectives. You also need to define the roles and responsibilities of each team member, and the standards and criteria for evaluating their performance. By communicating your expectations and goals, you can ensure that your team understands what is expected of them, and how they can contribute to the program's success.

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Jodi Anderson Jr.

Co-Founder @ rézme | Innovation @ Cornell University | EdTech @ Stanford University | Ex-Reddit
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the establishment of performance metrics and key performance indicators (KPIs) is a critical aspect of effective delegation and empowerment. In today's data-driven landscape, various software tools can significantly enhance these efforts by providing real-time insights, facilitating communication, and ensuring alignment with program objectives. Tools like Tableau, Power BI, or Sisense can be used to create dynamic dashboards that display real-time KPIs.

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3 Provide feedback and recognition

Feedback and recognition are crucial for delegating and empowering your program staff and volunteers. You need to provide them with constructive and timely feedback on their work, highlighting their strengths and areas for improvement, and offering suggestions and resources for their development. You also need to recognize and appreciate their efforts and achievements, and celebrate their milestones and successes. By providing feedback and recognition, you can help your team improve their skills and confidence, and foster a positive and supportive work culture.

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Curtis Stewart

Angus Measurment SSG. 806-438-4842 Thirty years plus experience in the aboveground storage tank industry. BRT Inspector for AST's A lifetime in the "Patch" #methanemission #methane #greenhousegasses #api653 #sti001
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When it comes time to delegate, you hand it off. Be sure the person knows THEY are responsible. Be sure they have everything they need to do the project successfully. And they know the support and resources available to them. Back them up with your encouragement, but be sure they know and understand the success or failure of the project is on them. One of the hardest things was watching start going wrong with a project and letting it happen. Failure teaches success. We have to watch our child fall down to learn how to ride a bike. I appreciate working with people who offered me an opportunity to fail. And to fix my failures. Always own your failures and never give excuses. As a supervisor, when you delegate, lead...don't manage.

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Jodi Anderson Jr.

Co-Founder @ rézme | Innovation @ Cornell University | EdTech @ Stanford University | Ex-Reddit
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The integration of talent review and feedback mechanisms with communication platforms like Slack can significantly streamline and enhance the process. Automation features can be configured to trigger timely reminders for performance reviews, one-on-one check-ins, or even instant recognition for milestones achieved. This ensures that feedback and recognition become an integral part of the daily workflow, rather than isolated events. I've seen this work at Reddit pretty effectively as we sought to build out a culture of feedback and improvement.

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4 Encourage collaboration and innovation

One of the benefits of delegating and empowering your program staff and volunteers is that you can tap into their diverse perspectives and ideas, and foster a culture of collaboration and innovation. You can encourage your team to share their opinions and suggestions, and involve them in decision-making and problem-solving processes. You can also create opportunities for them to learn from each other, and experiment with new approaches and methods. By encouraging collaboration and innovation, you can enhance your team's creativity and productivity, and generate better outcomes for your program.

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Jodi Anderson Jr.

Co-Founder @ rézme | Innovation @ Cornell University | EdTech @ Stanford University | Ex-Reddit
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Incorporating the concept of "moonshot" projects, inspired by Google's X lab initiatives, can serve as a catalyst for groundbreaking innovation within your program. Moonshot projects aim for radical solutions to significant problems, often leveraging breakthrough technology and thinking "10x" rather than incrementally.

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5 Delegate authority and responsibility

The final step to delegate and empower your program staff and volunteers is to delegate authority and responsibility, not just tasks. This means giving them the freedom and flexibility to make decisions, solve problems, and manage their own work, within the agreed boundaries and guidelines. You also need to trust them to do their best, and avoid micromanaging or interfering with their work. By delegating authority and responsibility, you can empower your team to take ownership of their work, and demonstrate your respect and confidence in them.

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Jodi Anderson Jr.

Co-Founder @ rézme | Innovation @ Cornell University | EdTech @ Stanford University | Ex-Reddit
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The delegation of authority and responsibility transcends mere task allocation; it's a strategic move that fosters a culture of ownership, autonomy, and accountability. Utilize frameworks like RACI (Responsible, Accountable, Consulted, Informed) to clearly define the scope of authority and responsibility for each team member. This sets the boundaries within which they can operate autonomously.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you delegate and empower your program staff and volunteers?

1

2

3

4

5

6

1 Assess your team's strengths and needs

2 Communicate your expectations and goals

3 Provide feedback and recognition

4 Encourage collaboration and innovation

5 Delegate authority and responsibility

6 Here’s what else to consider

Program Coordination

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How can you delegate and empower your program staff and volunteers?

1

2

3

4

5

6

1 Assess your team's strengths and needs

2 Communicate your expectations and goals

3 Provide feedback and recognition

4 Encourage collaboration and innovation

5 Delegate authority and responsibility

6 Here’s what else to consider

Program Coordination

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