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How can you create inclusive peer support services in healthcare?

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Peer support services are a valuable resource for people who need emotional, social, or practical help to cope with health challenges. Peer supporters are people who have lived experience of similar issues and can offer empathy, guidance, and hope. However, not all peer support services are equally accessible and welcoming to everyone. How can you create inclusive peer support services in healthcare that respect and celebrate diversity and inclusion? Here are some tips to consider.

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1 Understand your audience

Before you design or deliver any peer support service, you need to understand who you are serving and what their needs, preferences, and expectations are. You can do this by conducting research, surveys, focus groups, or interviews with potential or existing participants. You can also consult with experts, advocates, or community leaders who have relevant knowledge and insights. You should aim to learn about the demographic, cultural, linguistic, and social characteristics of your audience, as well as their health goals, challenges, and barriers.

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Pranav Mehta

Simplifying Data Science for You | 7K+ Community | Director @ American Express | IIM Indore
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- learn about the different skillsets and types involved in the process - keep your health goals, challenges and barriers into consideration

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Adriana Guerra ,Ed.D.

School Principal at RISE Academy School of Science and Technology
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As a teacher, it is crucial to know your strengths and weaknesses. This self-awareness will help you to prepare your classroom environment and create effective strategies to assist your students.

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2 Adapt your approach

Based on your understanding of your audience, you should adapt your peer support approach to suit their specific contexts and situations. This may involve adjusting your content, format, delivery, and evaluation methods to make them more relevant, appropriate, and effective. For example, you may need to use different languages, terminologies, examples, or stories to communicate your messages. You may also need to provide different options, formats, or platforms for your peer support activities, such as online, offline, individual, or group.

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Sarvi Banisadr

Consultant Advisor (Innovation and Health-Tech), Speaker, Mentor, Expert Advisor APPG_Blockchain
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Ultimately your product will reflect your insight which requires empathy at the very least. The best products address the true pain and in healthcare some of the greatest challenges rest on the knife edge of cost cutting and service failure. The most difficult decisions made by senior managers often result in critical incidents witnessed by altruistic clinicians and in that space exists a vast array of needs which highlight the types of support services required to ensure constructive dialogue and better outcomes. Could you build a product with management and whistle blowers on the same team? A simple focus group will not be enough. Diversity will up your chances of empathy, bringing the needs of the user to the forefront.

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3 Foster a safe and respectful environment

One of the key elements of successful peer support is creating a safe and respectful environment where people can share their experiences, feelings, and opinions without fear of judgment, discrimination, or harm. You can foster such an environment by setting clear and consistent ground rules, norms, and expectations for your peer support service. You should also model and encourage positive behaviors, such as listening, validating, empathizing, and supporting each other. You should also address any conflicts, misunderstandings, or complaints promptly and fairly.

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4 Promote diversity and inclusion

Another important aspect of inclusive peer support is promoting diversity and inclusion among your participants and staff. You should strive to create a culture of acceptance, appreciation, and celebration of the different identities, backgrounds, perspectives, and contributions of everyone involved in your peer support service. You can promote diversity and inclusion by recruiting and training a diverse and inclusive team of peer supporters, staff, and volunteers. You can also involve your participants and stakeholders in the planning, implementation, and evaluation of your peer support service.

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Kurt Schmidt

Founder @ ThePeerNetwork.com | Elevating Peer Support in Mental Health
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Embracing diversity and inclusion is not just a goal but a necessity in our field. This means actively working to include diverse voices and experiences in our team and among our participants. It's about creating a space where different backgrounds and perspectives are not just welcomed, but are seen as vital to the richness and effectiveness of our support services.

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5 Seek feedback and improvement

Finally, you should seek feedback and improvement for your peer support service on a regular basis. You should collect and analyze data, such as attendance, satisfaction, outcomes, and impact, to measure the effectiveness and efficiency of your peer support service. You should also solicit and listen to the feedback, suggestions, and complaints of your participants, staff, and partners. You should use this information to identify the strengths, weaknesses, opportunities, and challenges of your peer support service. You should then make changes and improvements accordingly.

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Kurt Schmidt

Founder @ ThePeerNetwork.com | Elevating Peer Support in Mental Health
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Continuously seeking feedback and striving for improvement is what drives the evolution of our services. Regularly collecting and analyzing data, as well as listening to the feedback from our community, allows us to adjust and enhance our approaches. This commitment to improvement ensures our services remain effective, relevant, and responsive to the changing needs of those we support.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Guillaume Carpentier

Formateur en management d'équipe - Facilitateur - Ingénieur pédagogique en énergies humaines @ Wave Me Up - certifié DiSC everything ????????
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Combien de temps passer a partager entre pairs ? Il est souvent difficile de savoir en combien de temps un groupe va réussir à partager entre pairs jusqu'à ce que le résultat soit suffisamment qualitatif. Par expérience, je peux vous partager ces temps minimum, car il y a plus ou moins besoin d'expliquer du contexte et des parties prenantes : 15 minutes minimum : sujets simples et opérationnels 1h minimum : sujets simples et stratégiques 3h minimum : sujets complexes et opérationnels 1 journée minimum : sujets complexes et strategiques Au plaisir d'avoir vos avis en commentaires et retours d'expériences :)

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How can you create inclusive peer support services in healthcare?

1

2

3

4

5

6

1 Understand your audience

2 Adapt your approach

3 Foster a safe and respectful environment

4 Promote diversity and inclusion

5 Seek feedback and improvement

6 Here’s what else to consider

Peer Support

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How can you create inclusive peer support services in healthcare?

1

2

3

4

5

6

1 Understand your audience

2 Adapt your approach

3 Foster a safe and respectful environment

4 Promote diversity and inclusion

5 Seek feedback and improvement

6 Here’s what else to consider

Peer Support

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