How can you communicate with a trauma survivor in a way that is empowering?

1 Understand the impact of trauma

Trauma can affect a person's sense of safety, trust, and control, as well as their cognitive, emotional, and behavioral responses. Trauma survivors may experience flashbacks, nightmares, dissociation, hypervigilance, avoidance, or numbing. They may also have difficulty regulating their emotions, coping with stress, or forming healthy relationships. Therefore, it is important to understand how trauma impacts each individual and to tailor your communication style accordingly. For example, you may need to use simple and clear language, avoid triggering words or topics, or provide frequent reminders and reassurances.

4 Validate and normalize

Another important aspect of communicating with a trauma survivor is to validate and normalize their reactions and responses to trauma. Validation means that you recognize and accept their feelings and experiences as valid and understandable, without judging, blaming, or minimizing them. Normalization means that you explain that their reactions and responses are common and normal among trauma survivors, and that they are not alone or abnormal. You can do this by using statements such as "I hear you", "I understand", "That makes sense", or "Many people feel that way".

5 Provide information and education

Trauma survivors may benefit from receiving information and education about trauma and its effects, as well as about the resources and services available to them. Providing information and education can help them understand their situation better, cope with their symptoms, and access the support they need. You can do this by using reliable and evidence-based sources, such as books, websites, brochures, or videos, and by presenting them in a clear and accessible way. You can also check their understanding and comprehension, and answer their questions and concerns.

6 Collaborate and coordinate

Finally, communicating with a trauma survivor is not a one-way or isolated process, but rather a collaborative and coordinated effort. You can collaborate and coordinate with other professionals, such as therapists, doctors, lawyers, or teachers, who are involved in the care and support of the trauma survivor. You can also collaborate and coordinate with the trauma survivor's family, friends, or other significant people in their life, who can provide them with emotional and practical support. By doing so, you can ensure that the trauma survivor receives consistent, comprehensive, and holistic services that meet their needs and goals.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?