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How can you communicate security risks without damaging your organization's reputation?

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Security risks are inevitable for any organization that relies on digital systems and data. However, communicating these risks to your stakeholders, customers, and the public can be challenging. You want to be transparent and accountable, but you also don't want to cause unnecessary panic, lose trust, or damage your reputation. How can you balance these goals and communicate security risks effectively? Here are some tips to help you.

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Anup Thomas

Director - Risk Consulting @ Grant Thornton Bharat LLP | Driving Business Success through Risk & Control Advisory |…
IYAD EID

Director,Risk Management & Patient Safety Division RN | MScHM | CPHQ | CPPS | CPHRM | Certified Enterprise Risk…
Olawale Olaogun (MBA, FCA, FCCA, CIA, DCP, CRMA)

Head, Internal Audit and Control. at FALCON CORPORATION LIMITED

1 Know your audience

Different audiences have different needs and expectations when it comes to security risk communication. For example, your board members may want to know the financial and legal implications of a security breach, while your customers may want to know how their personal data is protected and what actions they need to take. Therefore, you need to tailor your message, tone, and channel to suit your audience. Use clear and simple language, avoid jargon and technical details, and focus on the benefits and solutions rather than the problems and threats.

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IYAD EID

Director,Risk Management & Patient Safety Division RN | MScHM | CPHQ | CPPS | CPHRM | Certified Enterprise Risk Manager | Patient Safety Fellowship | LSSGB|LSSBB | Datix Certified Professional | Certified Just Culture
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In my opinion to communicate security risks without harming the organization's reputation, focus on transparent and proactive communication. Clearly explain the issue, outline steps taken to address it, and emphasize the commitment to improving security measures. Presenting a solution-oriented approach can help build trust with stakeholders.

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David Nelson Finch

You have a need I-2-I Solutions has a solution for you.
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In today's increasingly digitalized world, it is crucial for organizations to communicate security risks effectively without damaging their reputation. One approach to achieving this delicate balance is to be transparent and proactive in addressing potential security concerns. By openly acknowledging potential vulnerabilities and taking proactive measures to mitigate them, organizations can demonstrate their commitment to protecting their assets and data. present security risks in a clear and understandable manner to all stakeholders, including customers, employees, and business partners. This can involve using plain language to explain the potential impact of the security risks and the steps being taken to address them.

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Tessa Macatangay, CPA, MBA, CMA

Finance Professional | Advocating Sustainable and Streamlined Execution to Thrive
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Emphasize personal security risks and the natural tendency to protect ourselves to your audience based on what is relevant to them. The natural tendency to protect can be extended to your organization as an extension of your audience and their practical interests.

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2 Be proactive and timely

One of the worst things you can do is to hide or delay your security risk communication. This can erode your credibility, damage your relationships, and expose you to legal and regulatory risks. Instead, you should be proactive and timely in informing your stakeholders about the security risks you face, the measures you take to prevent and mitigate them, and the outcomes and lessons you learn from them. By doing so, you can demonstrate your commitment, responsibility, and resilience, and build trust and confidence.

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3 Be honest and realistic

Another key principle of security risk communication is to be honest and realistic. Don't exaggerate or downplay the severity or likelihood of the security risks, don't make promises or guarantees that you can't keep, and don't blame others or avoid accountability. Instead, you should acknowledge the facts and uncertainties, explain the causes and consequences, and outline the actions and plans you have. By doing so, you can show your integrity, competence, and professionalism, and avoid misleading or disappointing your stakeholders.

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Fernando Ortega

CEO en Atípica
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Intentar ocultar los hechos es lo lo que realmente da?aría la reputación de la compa?ía. Uno de los factores imprescindibles para lograr una cultura organizacional saludable es la comunicación basada en la verdad. Cuando la honestidad impera, los lazos colaborativos se fortalecen entre las personas del equipo, provocando que ante cualquier situación sin importar lo adversa que sea, el trabajo y los talentos se cohesionen para crear soluciones en conjunto.

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4 Be empathetic and supportive

Security risks can cause a lot of stress and anxiety for your stakeholders, especially if they affect their personal or professional interests. Therefore, you need to be empathetic and supportive in your security risk communication. Don't dismiss or ignore their concerns, questions, or feedback, don't use a defensive or aggressive tone, and don't make them feel guilty or responsible. Instead, you should express your understanding and sympathy, provide them with helpful information and resources, and encourage them to take positive steps. By doing so, you can show your respect, care, and partnership, and foster loyalty and satisfaction.

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Olawale Olaogun (MBA, FCA, FCCA, CIA, DCP, CRMA)

Head, Internal Audit and Control. at FALCON CORPORATION LIMITED
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Communicating security risks requires a high level of stakeholder management skills. In as much as you are expected to be honest, empathetic, and proactive. security risks should be communicated on a need-to-know basis. Some stakeholders just need to be aware of certain "breaches" and steps being taken to address them, others, like regulators and some shareholders, may need more information to enable them to properly assess the situation and take more drastic actions or to enable a thorough investigation that may assist the organization to build a more resilient system. Secondly, critical stakeholders (like customers) who are directly affected by such risks may need to know more about actions being taken to address the issue than the cause

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5 Be consistent and coherent

Finally, you need to be consistent and coherent in your security risk communication. Don't contradict or change your message, tone, or channel without a good reason, don't leave gaps or inconsistencies in your information or actions, and don't create confusion or ambiguity. Instead, you should align your security risk communication with your organizational values, goals, and policies, coordinate with your internal and external partners, and monitor and evaluate your communication effectiveness. By doing so, you can show your reliability, clarity, and quality, and enhance your reputation and image.

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Miguel Angel Méndez Hernández

Director Ejecutivo l Director General I CEO l Director de Administración y Finanzas I CFO l Director Comercial CCO l Planeación Estratégica l Desarrollo de Negocios l Administración de Riesgo
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No basta con comunicar los riesgos, sino que hay que hacerlo de forma efectiva y adecuada. Para ello, se deben seguir algunos principios básicos, como el de ser consistente y coherente. Esto significa que no debe haber contradicciones, cambios, lagunas o confusiones en el mensaje, el tono o el canal que se utilice para comunicarlos. Por el contrario, se debe buscar la alineación, la coordinación y la evaluación de la comunicación con los valores, objetivos y políticas de la organización, así como con los stakeholders. De esta manera, se puede demostrar la confiabilidad, la claridad y la calidad de la comunicación, mejorando la reputación y la imagen de la organización.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Anup Thomas

Director - Risk Consulting @ Grant Thornton Bharat LLP | Driving Business Success through Risk & Control Advisory | Business Transformation Advocate | Emerging Technologies Enthusiast | CA | CIA
(已编辑)
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Developing a communication protocols covering aspects such as 1. Team / person responsible for interactions 2. Pre defined communication templates with preferred words / sentences 3. Practicing communication through role plays 4. Empanelment of service providers who have the expertise in communication 5. Dedicated extented teams to manage and amplify communication Sensetive and empathy filled communication protocols are key to ensure security risk are communicated with utmost care to protect the reputation of the organisation.

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How can you communicate security risks without damaging your organization's reputation?

1

2

3

4

5

6

1 Know your audience

2 Be proactive and timely

3 Be honest and realistic

4 Be empathetic and supportive

5 Be consistent and coherent

6 Here’s what else to consider

Risk Management

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How can you communicate security risks without damaging your organization's reputation?

1

2

3

4

5

6

1 Know your audience

2 Be proactive and timely

3 Be honest and realistic

4 Be empathetic and supportive

5 Be consistent and coherent

6 Here’s what else to consider

Risk Management

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