How can you clearly and respectfully communicate expectations and feedback?

1 What is SMARTER?

SMARTER is an acronym that stands for Specific, Measurable, Achievable, Relevant, Time-bound, Evaluated, and Reviewed. It is a tool that helps you set clear and realistic goals for your team, and provide constructive feedback on their progress and performance. By using SMARTER, you can ensure that your team understands what you expect from them, how you will measure their success, and how you will support them along the way.

2 How to set SMARTER goals?

To set SMARTER goals for your team, you need to define the specific outcome or result that you want your team to achieve, using clear and precise language. You also need to identify the indicators or metrics that you will use to measure the progress and success of your team. It is important to assess the feasibility and suitability of your goals, and specify the deadline or timeframe for them. Furthermore, establish the criteria or standards that you will use to evaluate the quality and impact of your team's work. Lastly, plan how and when you will review your goals and feedback with your team, making sure to schedule regular check-ins, celebrate achievements, and address challenges.

3 How to give SMARTER feedback?

To give SMARTER feedback to your team, you need to be specific and focused, offering concrete examples and data to support your feedback. You should also be measurable and objective, using the indicators and metrics that you agreed on with your team. Additionally, make sure your feedback is achievable and actionable, providing clear and realistic suggestions on how your team can improve or maintain their performance. Furthermore, make sure your feedback is relevant and meaningful, relating it to the goals and standards that you set with your team. Additionally, make sure your feedback is time-bound and timely, giving it as soon as possible after the performance or event. Finally, be sure to evaluate and appreciate the strengths and achievements of your team, as well as review and follow-up to monitor progress and results.

4 Why is SMARTER important?

Communicating your expectations and feedback using SMARTER can help to improve the clarity and consistency of communication with your team, as well as enhance their motivation and engagement. It can also foster a culture of trust and respect, leading to improved performance and productivity, ultimately helping to achieve the goals and objectives of your team and organization.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?