How can you build trust and credibility with skeptical volunteers?

1 Be clear and transparent

One of the main reasons why volunteers may be skeptical is that they don't understand or agree with the goals, expectations, or methods of the project or organization. To avoid confusion and mistrust, you need to be clear and transparent about what you are trying to achieve, why it matters, and how you are going to do it. Explain the purpose and benefits of the project, the roles and responsibilities of the volunteers, and the resources and support available to them. Invite questions and feedback, and address any concerns or objections respectfully and honestly.

2 Be respectful and empathetic

Another reason why volunteers may be skeptical is that they feel undervalued, ignored, or misunderstood by the project or organization. To avoid alienating and discouraging them, you need to be respectful and empathetic towards their perspectives, experiences, and needs. Listen actively and attentively to what they have to say, and acknowledge their feelings and opinions. Show appreciation and recognition for their contributions and skills, and offer constructive and positive feedback. Avoid criticizing, blaming, or judging them, and instead focus on finding common ground and solutions.

3 Be consistent and reliable

A third reason why volunteers may be skeptical is that they don't trust or rely on the project or organization. To avoid losing their confidence and commitment, you need to be consistent and reliable in your actions and words. Follow through on your promises and obligations, and communicate any changes or updates promptly and clearly. Demonstrate your competence and expertise, and provide evidence and examples to support your claims and arguments. Be accountable and responsible for your mistakes and failures, and learn from them. Show that you are trustworthy and dependable, and that you value their trust and loyalty.

4 Be collaborative and inclusive

A fourth reason why volunteers may be skeptical is that they don't feel connected or involved in the project or organization. To avoid isolating and excluding them, you need to be collaborative and inclusive in your approach and attitude. Involve them in the planning and decision-making processes, and solicit their ideas and suggestions. Encourage them to share their knowledge and experiences, and learn from them. Create opportunities for them to interact and cooperate with other volunteers, and foster a sense of community and belonging. Show that you are open and flexible, and that you respect their diversity and autonomy.

5 Be positive and enthusiastic

A fifth reason why volunteers may be skeptical is that they don't feel inspired or motivated by the project or organization. To avoid boring and demoralizing them, you need to be positive and enthusiastic in your tone and demeanor. Express your passion and excitement for the cause, and convey your vision and aspirations. Highlight the achievements and successes of the project and the volunteers, and celebrate them. Share stories and testimonials that illustrate the impact and value of the work. Show that you are optimistic and hopeful, and that you believe in their potential and abilities.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?