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How can you build relationships with people who are different from you?

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Building relationships with people who are different from you can be challenging, but also rewarding. Diversity of perspectives, experiences, and backgrounds can enrich your learning, creativity, and innovation. However, to benefit from diversity, you need to overcome potential barriers, such as stereotypes, biases, and conflicts. In this article, you will learn some practical tips on how to connect with people who are different from you in the context of business innovation.

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Varsha Ravichandran
Patricia Polischuk

Trusted Advisor | Coach | Business Development Executive | Connector of Opportunities, People, and Solutions
Omar Hafez

Publisher at THE EXECUTIVE BLOG

1 Identify your assumptions

Before you approach someone who is different from you, take a moment to reflect on your own assumptions and expectations. What do you know and what do you assume about their culture, values, beliefs, goals, and preferences? How might your assumptions influence your communication and behavior? Be aware of any stereotypes or prejudices that you might have, and challenge them with curiosity and openness. Ask yourself how you can learn from their differences, rather than judge them.

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Varsha Ravichandran
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Assumptions are always a downfall — assumptions never get you anywhere, and just asking or learning about some thing or someone else before assuming will lead to a world of knowledge and will make life much easier for you, your employees, and the entire organization.

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Patricia Polischuk

Trusted Advisor | Coach | Business Development Executive | Connector of Opportunities, People, and Solutions
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These are excellent points! By being curious and approaching conversations with an open mind, seeking to understand another person's point of view by asking questions and listening to what they say before responding, you have the opportunity to see things from a different perspective. It becomes easier to talk about differences as you can explain how you approach the issue. I value those "wow, I never thought of it that way before" moments!

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2 Listen actively and empathetically

One of the most important skills for building relationships with people who are different from you is listening. Listening is not just hearing what they say, but also paying attention to how they say it, and what they mean by it. Listening also involves showing interest, respect, and empathy. Empathy is the ability to understand and share the feelings of another person, and to see things from their perspective. To listen empathetically, you need to avoid interrupting, arguing, or imposing your views. Instead, you need to ask open-ended questions, paraphrase what they say, and express appreciation and support.

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Omar Hafez

Publisher at THE EXECUTIVE BLOG
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Escuchar activamente es una habilidad importante para establecer una comunicación efectiva y fortalecer las relaciones. Prestar atención: Manténer tu atención plenamente enfocada en la persona que está hablando. Eliminar distracciones y evitar interrupciones. Mostrar interés genuino: Demuestra interés genuino en lo que la otra persona está compartiendo. Hacer preguntas pertinentes para profundizar en la conversación y mostrar que estás comprometido en comprender su punto de vista o experiencia. No interrumpir y evitar juzgar: Evitar interrumpir o terminar las frases de la otra persona. Utilizar un lenguaje corporal y expresiones faciales: Tu lenguaje corporal puede comunicar mucho sobre tu atención y compromiso.

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3 Adapt your communication style

Another key skill for building relationships with people who are different from you is adapting your communication style. Communication style refers to how you express yourself verbally and non-verbally, such as your tone, volume, speed, gestures, eye contact, and humor. Different cultures and personalities may have different preferences and norms for communication style, and what is appropriate or effective in one context may not be in another. To adapt your communication style, you need to observe and learn from the other person, and adjust your own style accordingly. For example, you might need to speak more slowly, use more gestures, or avoid sarcasm.

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4 Seek common ground and shared goals

While acknowledging and respecting the differences between you and the other person, you also need to seek common ground and shared goals. Common ground refers to the areas of interest, experience, or value that you both share, and that can serve as a basis for connection and collaboration. Shared goals refer to the outcomes or objectives that you both want to achieve, and that can motivate you to work together. To seek common ground and shared goals, you need to explore and identify what you have in common, and how you can align your efforts and expectations.

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Varsha Ravichandran
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Relate to people on a personal level. The more you can relate to them personally; the better you’ll know them, which will translate to your professional relationship.

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5 Manage conflicts constructively

Even if you follow the previous tips, you may still encounter conflicts with people who are different from you. Conflicts are inevitable in any relationship, and they can be especially challenging when they involve cultural or personal differences. However, conflicts can also be opportunities for learning, innovation, and growth, if they are managed constructively. To manage conflicts constructively, you need to adopt a positive and cooperative attitude, and focus on the problem, not the person. You also need to communicate clearly and respectfully, and seek solutions that are fair and mutually beneficial.

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6 Celebrate diversity and innovation

Finally, to build relationships with people who are different from you, you need to celebrate diversity and innovation. Diversity is not only a source of challenges, but also a source of richness, creativity, and innovation. Innovation is not only a result of technical or scientific expertise, but also a result of diverse and collaborative thinking. To celebrate diversity and innovation, you need to appreciate and acknowledge the contributions and achievements of the other person, and share your own insights and feedback. You also need to enjoy and have fun with the other person, and celebrate your differences and similarities.

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Varsha Ravichandran
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Diversity is not just important to an organization, but should be revered and honored and made a priority. Celebrate the cultural differences and various backgrounds of those employed within your organization — this is the best way to see, hear, and learn perspectives of life that you’ll never have been exposed to otherwise, things you can take with you that will stay with you forever.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you build relationships with people who are different from you?

1

2

3

4

5

6

7

1 Identify your assumptions

2 Listen actively and empathetically

3 Adapt your communication style

4 Seek common ground and shared goals

5 Manage conflicts constructively

6 Celebrate diversity and innovation

7 Here’s what else to consider

Business Innovation

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How can you build relationships with people who are different from you?

1

2

3

4

5

6

7

1 Identify your assumptions

2 Listen actively and empathetically

3 Adapt your communication style

4 Seek common ground and shared goals

5 Manage conflicts constructively

6 Celebrate diversity and innovation

7 Here’s what else to consider

Business Innovation

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