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How can you build rapport and trust with your contacts?

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Rapport and trust are essential for building and maintaining strong professional relationships. Whether you are networking, collaborating, or seeking career advice, you need to establish a connection with your contacts that is based on mutual respect, understanding, and value. In this article, you will learn some practical tips on how to build rapport and trust with your contacts in different situations and contexts.

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馬越美香 MBA

ROOTSCAREER Vice President | LinkedIn TOP VOICE(公式インフルエンサー) | 日経xwoman Ambassador | 国家資格キャリアコンサルタント | ウェルビーイング?DE&I
Matt Parkin, CAPM?

Partnerships @ Fulfil (eCommerce ERP) ?? | LinkedIn Consulting ?? | Top Voice ?? | Speaker ??? | 4x Founder ?? | Career…
Angel Lam

CEO @JumpUp Global | Finance Career Coach | ??I help aspiring finance professionals in becoming CFO Ready Leaders |…

1 Know your purpose

Before you reach out to a contact, you should have a clear idea of what you want to achieve and how you can offer value to them. Do some research on their background, interests, and goals, and tailor your message accordingly. Avoid generic or vague requests, and instead, be specific and relevant. For example, you could ask for their feedback on a project, invite them to a relevant event, or share a useful resource. By showing that you have a genuine interest and a clear purpose, you will create a positive impression and a foundation for rapport.

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Matt Parkin, CAPM?

Partnerships @ Fulfil (eCommerce ERP) ?? | LinkedIn Consulting ?? | Top Voice ?? | Speaker ??? | 4x Founder ?? | Career Coach & GTM Advisor ?? | FoundersBeta 30 Under 30 ??
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Help others help you. Being explicit is key to adding value for the other person and incentivizing a response. I once had someone coffee chat me about the school I went to, but asked me about a program I didn't take - would have been better for both of us had they specified so I could refer them to someone else.

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2 Use effective communication skills

Communication is essential for building rapport and trust. To convey your message and show your interest and respect, you need to use both verbal and non-verbal skills. Active listening, empathy, openness, humor, and body language are some of the communication skills that can help you in this regard. Specifically, pay attention to what your contact is saying, try to understand their perspective, feelings, and needs, share some information about yourself, use appropriate humor to lighten the mood, and make eye contact and adopt a relaxed posture.

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Angel Lam

CEO @JumpUp Global | Finance Career Coach | ??I help aspiring finance professionals in becoming CFO Ready Leaders | ??120-Days CFO JumpStarter Program | ?? Certified MBTI?Practitioner
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It takes anytime from 7 to 27 seconds to form a 1st impression and that's even you get a chance to open your mouth to speak. Pay attention to maintaining eye contact and body language. Never crossed your arms when you are talking to someone or vice versa. It shows that you are guarded, protective, and maybe even defensive. If you are uncomfortable and unsure what to do with your arms, try holding a brochure, a drink, or a little flyer so you can feel more comfortable. If you are not sure what to say, ask open-ended questions such as what brings you here, what do you think of the event or speak so far -> Always a good conversation starter

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3 Follow up and follow through

One of the most important ways to build rapport and trust is to follow up and follow through with your contacts. This means that you should keep in touch with them regularly, and deliver on your promises. For example, if you agreed to send them a resource, do it as soon as possible. If you said you would introduce them to someone, make it happen. If you asked for their advice, let them know how it worked out. By following up and following through, you will show your contact that you value their time, input, and relationship.

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Angel Lam

CEO @JumpUp Global | Finance Career Coach | ??I help aspiring finance professionals in becoming CFO Ready Leaders | ??120-Days CFO JumpStarter Program | ?? Certified MBTI?Practitioner
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Make an effort to remember that person's name, or any background s/he has shared during your conversation. Next time you call up or see the same person, you can start "How's your trip to Tokyo? I remember you mentioned this last time?" or "Your daughter Amy right, how's her new job coming along"? Most people are always pleasantly surprised with you good memory and makes you stand out.

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4 Respect boundaries and preferences

Another way to build rapport and trust is to respect your contact's boundaries and preferences. This means that you should be mindful of their availability, communication style, and comfort level. For example, you should not contact them too frequently, too late, or too early, unless they indicate otherwise. You should also use the communication channel that they prefer, whether it is email, phone, or social media. Additionally, you should not ask for too much, too soon, or too personal information, unless they initiate or consent to it. By respecting your contact's boundaries and preferences, you will show your contact that you care about their needs and feelings.

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5 Give and receive feedback

Feedback is an effective way to build rapport and trust with your contacts. Not only can it help you improve your performance, but it can also show your appreciation and recognition for your contact. However, feedback should be given and received in a constructive and respectful manner. When giving feedback, be specific, timely, and balanced. Focus on the behavior, not the person. Use both positive and negative feedback to motivate and correct. Make sure to ask for permission and feedback on your feedback. When receiving feedback, be open, curious, and grateful. Listen without interrupting or defending. Ask for clarification and examples. Show your gratitude by thanking your contact and taking action on the feedback.

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6 Seek common ground and shared interests

Finally, one of the most effective ways to build rapport and trust with your contacts is to seek common ground and shared interests. This means that you should try to find out what you have in common with your contact, such as hobbies, values, or goals. You should also try to discover what they are passionate about, and show your curiosity and enthusiasm. By seeking common ground and shared interests, you will create a bond with your contact and show your compatibility and likability.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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馬越美香 MBA

ROOTSCAREER Vice President | LinkedIn TOP VOICE(公式インフルエンサー) | 日経xwoman Ambassador | 国家資格キャリアコンサルタント | ウェルビーイング?DE&I
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We went through some practical tips to help us to build rapport and trust so far. I would like to add a final tip, which might be forgotten but important. Usually there is a purpose or something to achieve behind the situaion requirng rapport and trust, such as counceling or business. Be patient not to go further too quickly, otherwise you might blow it or ruin the trust. You'd better to make sure you have built enough relationship (rapport and trust) before getting into the core.

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How can you build rapport and trust with your contacts?

1

2

3

4

5

6

7

1 Know your purpose

2 Use effective communication skills

3 Follow up and follow through

4 Respect boundaries and preferences

5 Give and receive feedback

6 Seek common ground and shared interests

7 Here’s what else to consider

Career Development Coaching

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How can you build rapport and trust with your contacts?

1

2

3

4

5

6

7

1 Know your purpose

2 Use effective communication skills

3 Follow up and follow through

4 Respect boundaries and preferences

5 Give and receive feedback

6 Seek common ground and shared interests

7 Here’s what else to consider

Career Development Coaching

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感谢您的反馈

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