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Last updated on 2024年5月16日

How can you build a high-performing, diverse, and inclusive network administration team?

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Network administration is a vital and challenging IT service that requires a team of skilled, diverse, and inclusive professionals. A network administrator is responsible for installing, configuring, maintaining, and troubleshooting the network infrastructure and devices that enable communication and data transfer among computers, servers, and the internet. A high-performing, diverse, and inclusive network administration team can deliver better results, foster innovation, and create a positive work environment. In this article, you will learn how to build such a team by following these six steps.

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Micha?l Kra

Network and security technician at Intelcia | Certified Fortinet Network Security Associate (NSE 3)
Dr. Esam Alfalasi

Retired
Juan Manuel Mendoza M

IT Manager

1 Define your goals and needs

Before you start recruiting or developing your network administration team, you need to have a clear vision of what you want to achieve and what skills and competencies you need. You should consider your current and future network projects, the size and complexity of your network, the security and reliability requirements, and the budget and resources available. You should also identify the gaps and opportunities in your existing team and define the roles and responsibilities of each team member.

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Micha?l Kra

Network and security technician at Intelcia | Certified Fortinet Network Security Associate (NSE 3)
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Pour constituer une équipe d'administration réseau performante et inclusive, il est crucial de suivre les initiatives en faveur de la diversité. Cela implique d'évaluer la diversité au sein de votre effectif en établissant des indicateurs clés de performance pertinents. De plus, il est essentiel de promouvoir une culture d'inclusion en valorisant toutes les voix, indépendamment du sexe, de la race ou de l'origine. Mettre en place des programmes de mentorat et des formations sur la diversité peut aider à créer cet environnement inclusif. En favorisant la diversité et l'inclusion, vous pourrez construire une équipe d'administration réseau qui encourage la collaboration et améliore la performance globale.

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Dr. Esam Alfalasi

Retired
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The aim of team building is to attain specific organizational objectives, necessitating clear and attainable vision and goals. With diverse members bringing varied knowledge, defining roles and responsibilities becomes paramount to prevent conflicts. Trust serves as the cornerstone, supplemented by continual support, and establishing reasonable timelines is essential.

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Juan Manuel Mendoza M

IT Manager
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Es necesario definir claramente cual es la necesidad que requieres solventar. Un equipo robusto para una solución simple puede dejarte sin presupuesto para otras necesidades por ejemplo de seguridad. Una vez definido el objetivo que necesitas alcanzar requieres crear una lista de actividades que debes cubrir, en función de esas actividades puedes definir uno o varios perfiles del personal requerido.

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Prince Chaudhary

Cloud Engineer| AWS | GCP | AZURE | CICD | DOCKER | Apache & Nginx | Cloudflare | Terraform
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Always train your team and try to help them in all aspect, Incourage them to learn new tech on daily basis, Incourage them to improve working speed, Properly distribute task between then, Incourage them to improve communication skills

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Gezahegn Lakew

Network Administrator | CCNA | Google CyberSecurity | Information Security | African Leadership Group | Volunteer
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You can implement the following strategies to create a diverse, inclusive, and high-performing network administration team: -Diverse Hiring Practices -Training and Development -Encourage collaboration -Address biases -Support and guidance -Regular evaluation

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2 Hire for diversity and potential

Diversity is not only about gender, race, ethnicity, or age, but also about different backgrounds, experiences, perspectives, and abilities. A diverse network administration team can bring more creativity, problem-solving, and adaptability to your IT service. To hire for diversity, you should use inclusive and unbiased recruitment practices, such as writing clear and specific job descriptions, using diverse hiring panels, and avoiding stereotypes and assumptions. You should also look for candidates who have the potential to learn and grow, not just those who have the exact qualifications.

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Juan Manuel Mendoza M

IT Manager
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Enfocate en cubrir los perfiles de puesto en funcion de experiencias previas y de los resultados obtenidos. Un equipo multidisciplinario puede generar sinergia dentro de tu gerencia y por lo tanto dentro de tu organización.

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André Luiz Lima

IT Infrastructure Coordinator | Information Technology | Project Management | Governance | IT business | Information Security
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Se houver o reconhecimento e compreens?o da diversidade além da característcas obvias como genero, ra?a ou idade o importante é priorizar os candidatos que se dispoem a aprender e crescer em ambientes comum tendo o cuidado em identificar possíveis funcionarios com ideologias conflitantes afim de manter uma equipe coesa promovendo respeito e colabora??o acima de qualquer diferen?a.

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ATTA ALVI

SAP Business Analyst / Consultant SAP HCM & HRIS
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when it comes to professional life, diversity starts from what can any team member add to the main goal, what is his previous experience and what that person can do immediately & if provided training and support, and how much more can be added.

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Fred Flores

Cyber Security Advisor & Expert | Chief Data Officer | Partnering With Utility Industry For Data & Systems Integrity & Security
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Technology changes so rapidly that it's important to create a team with both fluid and crystallized intelligence. This enables a team to take advantage of new technologies while remaining mindful of the overall needs and culture, instead of implementing new tools only for the sake of using them.

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3 Train and mentor your team

Training and mentoring are essential for developing your network administration team's skills and knowledge, as well as for increasing their confidence and motivation. You should provide your team with regular and relevant training opportunities, such as online courses, workshops, webinars, or certifications, that match their learning goals and needs. You should also assign mentors or coaches to your team members, who can offer guidance, feedback, and support, as well as share their expertise and experience.

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ATTA ALVI

SAP Business Analyst / Consultant SAP HCM & HRIS
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As a team leader or so-called manager, your target is to bring out the best in team members and to learn more about them and their strengths/weaknesses than just technology. just training is not enough, noting and observing results and non-verbal feedback is the most important thing a team leader can have.

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Fred Flores

Cyber Security Advisor & Expert | Chief Data Officer | Partnering With Utility Industry For Data & Systems Integrity & Security
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Mentoring, even done informally, is integral to ensuring organization values and priorities remain an input into every decision.

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4 Encourage collaboration and communication

Collaboration and communication are key for a high-performing network administration team, as they enable information sharing, coordination, and innovation. You should foster a culture of collaboration and communication by using effective tools and platforms, such as chat apps, video conferencing, or project management software, that facilitate teamwork and communication. You should also encourage your team to share their ideas, opinions, and feedback, as well as to seek and offer help when needed.

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Juan Manuel Mendoza M

IT Manager
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Realizar sesiones de retroalimentación con tu equipo te permite detectar nuevas necesidades al interior de tu organización, el equipo de trabajo es la cara con quien los colaboradores trabajan en el día a día y son ellos quienes reciben de primera mano las mejoras que pueden implementarse con cada uno de tus clientes internos y externos.

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Fred Flores

Cyber Security Advisor & Expert | Chief Data Officer | Partnering With Utility Industry For Data & Systems Integrity & Security
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In today's environment, collaboration using the right mix of software and in person communication is key to making sure all voices are heard and all skills are leveraged.

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5 Promote inclusion and belonging

Inclusion and belonging are about making your network administration team feel valued, respected, and accepted for who they are and what they contribute. A inclusive and belonging network administration team can enhance employee engagement, satisfaction, and retention. To promote inclusion and belonging, you should set clear and fair expectations and rules, recognize and reward your team's achievements and efforts, celebrate your team's diversity and strengths, and address any issues or conflicts respectfully and constructively.

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Juan Manuel Mendoza M

IT Manager
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Esta actividades la debes llevar de la mano con las personas encargadas de la retención de personal, usualmente es RH. El proceso de integración debe ir mas allá de la compensación económica que tu equipo merece, debes considerar factores como un entorno seguro físico y mentalmente y una organización que garantice a largo plazo una relación sana. Tu eres el responsable que tu equipo lleve a buenos números a la organización y a la vez debes garantizar que ese resultado sea constante.

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6 Evaluate and improve your team

Evaluating and improving your team is an ongoing process that helps you measure your network administration team's performance, identify areas of improvement, and implement changes or solutions. You should evaluate your team regularly and objectively, using data and feedback from various sources, such as network metrics, customer satisfaction, peer reviews, or self-assessments. You should also involve your team in the evaluation and improvement process, by asking for their input, suggestions, and feedback, and by implementing their ideas or recommendations.

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Juan Manuel Mendoza M

IT Manager
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El área de IT abarca una amplia gama de especialidades de personal. En ese espectro es posible que algunos de tus colaboradores no estén trabajando en la especialidad que mejor se desempe?an, considera esta situación cuando realices la evaluación de tu equipo, el resultado es finalmente un reflejo de la gestión que el manager realiza y los números se vierten en ese mismo sentido.

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Serra I.

A life-long learner | #TechLeadership #AIforImpact #Cybersecurity | MSc Cyber Security | MBA | BSc Industrial Engineering | Prosci ADKAR
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Regular assessments, based on objective data and feedback from multiple sources, such as network metrics and customer satisfaction, provide valuable insights into areas needing enhancement. Involving the team in this process fosters ownership and collaboration, as they contribute ideas and suggestions for improvement. By embracing a culture of ongoing evaluation and feedback, you can ensure that your team remains agile and responsive to evolving challenges and opportunities in network administration.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Shaun T.

System Administrator | Actively seeking remote work
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How do we re-structure work in general to provide a more satisfying work/life balance? How do we prevent burnout? How do we take care of ourselves and our peers? Can we provide more than just a paycheck? Consider a paycheck on top of groceries every week? Why not throw in rent or mortgage to some degree? Why not throw out the stipulations that exclude so many and attempt the reverse? Cultivate employees instead of expecting them to hit the ground running. I believe we lose a lot of our talent purely because of ignorance and complacency. Pay walls for education really need to be re-considered as well, why restrict our talent pool?

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Rizwan Tahir

Information Technology Consultant
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it is observed that once in a while urgent unique tasks jointly carried ... occasional joint discussions on lunch and gatherings ... daily tasks rotational assignments .... enforce members to backup each others as replacements ... sharing/borrowing members for temporary help ... deliberately introducing non-destructive emergencies ... these are few tricks people use to harmonize and cultivate mutually co-operating teams.

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How can you build a high-performing, diverse, and inclusive network administration team?

1

2

3

4

5

6

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1 Define your goals and needs

2 Hire for diversity and potential

3 Train and mentor your team

4 Encourage collaboration and communication

5 Promote inclusion and belonging

6 Evaluate and improve your team

7 Here’s what else to consider

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