How can you balance innovation and practicality in problem-solving?
Problem-solving is a crucial skill for customer support agents, who often face complex and unpredictable situations. However, finding the best solution for a customer's issue is not always straightforward. Sometimes, you need to be innovative and think outside the box, while other times, you need to be practical and stick to the proven methods. How can you balance innovation and practicality in problem-solving, and when should you use each approach? Here are some tips to help you decide.