How can you avoid mistakes when solving client problems?

Absolutely agree here. Because sometimes what client thinks as a problem may be due to many other factors: - It may be that compliance does not allow any other way - It may be that the legacy system they use (or any other infrastructure) limits your options - It may be that you’ve suggested the ‘ideal’ solution but could not manage to get a management buy-in in the past. - It may be that their processes do not allow effective use of your solution, hence they’re in need of an internal process optimisation Thus, before trying to tackle a newly-introduced client problem, it is paramount to look into the rootcause…

The 10 Cs of Consulting 1. Customer Centric Consultation: Conduct meaningful discussions with the client to understand the needs. More then 80% of projects suffer from ambiguous requirement gathering and open ended unidentified hidden requirements 2. Clear Scope: Clearly define the project scope, outlining deliverables, timelines, and any specific requirements. Comprehensive Stakeholder Assessment : Align the requirements given from all in MOSCOW principles. 3. Crisp Documentation: Create "Just As Much" (JAM) requirement documents 4. Clean Communication 5. Continuous Feedback Loops 6. Calibrate Prototyping and Iteration 7. Commensurate Risk Assessment 8. Client Education 9. Cohesive QA 10. Conduct Post-Implementation Review

A couple of ways to make sure you're on the same page: - ask the exact steps they followed to make sure you're not missing anything - if possible get a screen recording or some screenshots - even better would be to jump on a video call with them and see what actions lead to that problem and how the app behaves Having to go to much back and forth will cause frustration on both ends.

Over three years of learning and still growing every day, I've honed a method to accurately define clients' problems: - Empathy: Understand their challenge from their perspective. - Ask Specifically: Dive deep with targeted - questions. - Reflect & Clarify: Echo back for clarity and confirmation. - Define Clearly: Articulate the problem succinctly. - Tailored Solutions: Offer specific, relevant solutions. - Keep Them Updated: Regular communication builds trust.

The best way is ensure that you fully understand what the problem is by asking high value questions, taking notes and running it back to the customer to ensure that you are all on the same page. The principle is that you cant solve a problem you don't understand

Many times clients just want their voices heard and it's important to determine what is their main concern. What is really bothering them? Is it the financial aspect, the fact that they want to feel validated, or are you dealing with someone who just likes to be right even when they aren't? There are many things it might be so determining the root of the problem is key

Generate and evaluate options by brainstorming diverse ideas, analyzing their feasibility, and selecting the most effective solution based on criteria like cost, impact, and practicality.

In my career as a global strategy and coaching expert, avoiding mistakes when solving client problems is paramount. A key strategy I employ is to generate and thoroughly evaluate multiple options before making a decision. This approach involves brainstorming diverse solutions, considering different perspectives, and assessing the potential risks and benefits of each option. By not rushing into a decision and allowing for a comprehensive evaluation of alternatives, I reduce the likelihood of overlooking critical factors or making hasty judgments. This methodical and deliberate process of generating and evaluating options ensures more informed, effective, and client-centric solutions, significantly reducing the risk of mistakes.

Implement and follow up involves executing the chosen solution, monitoring its progress, making necessary adjustments, and evaluating its effectiveness to ensure the desired outcome is achieved.

I have found that documenting any major customer service complaint is smart. Also, setting a monthly or quarterly review of how they were dealt with others will help you improve your process

As a global strategy expert, I believe that learning and improvement are crucial in avoiding mistakes when solving client problems. This approach involves continuously reflecting on past experiences, both successes and failures, to glean insights and lessons. I encourage my team and myself to view each challenge as a learning opportunity, systematically analyzing outcomes to identify areas for improvement. By fostering a culture of ongoing learning and encouraging an iterative approach to problem-solving, we can adapt and refine our strategies over time. This commitment to learning and improvement not only enhances our ability to solve client problems effectively but also ensures we are constantly evolving and staying ahead in our field.

One of the most common mistakes I've seen when solving client problems is not setting the correct expectations. It is critical to allow the client to explain their perspective and experience first so you can align this to your own understanding of the issues and the facts on hand. The next step is to have the client verbalize exactly what good would look for them move them to a better place. This becomes the critical step however as often times not everything the client wishes can be achieved. So at this point negotiating deliverables and setting expectations becomes a key piece in avoiding the mistake of further failing to resolve client problems.

TRUST: it is earned by you from your client. How do you gain interest? By constantly reevaluating what your client needs, asking questions again and then again, after each step to make sure you’re going in the right direction for your client. Most of all it’s keeping in mind that this is a privilege to work with clients, they could’ve gone to your competitorright? So I would say that keeping in mind that Trust is the number one criteria for client successful relationship with you, create the long-term relationship and more profitability as time goes on.

Bei Fehlern haben wir oft einen hohen Rabatt auf künftige Investitionen gegeben, die sonst nicht get?tigt wurden. Und es hat funktioniert. Der Fehler rückte dadurch in den Hintergrund, dass ein anderes Produkt m?glich wurde, was sonst nicht in Betracht genommen wurde. Upselling durch Fehler.