How can you avoid duplicate tickets and ensure efficient resource use in your ticketing system?

To mitigate duplicate tickets, establish and disseminate clear criteria for ticket creation. Educate users on accurately defining the issue's scope, severity, reproduction steps, and relevant information. Clear guidelines on categorizing, typifying, and setting ticket status are crucial. This clarity leads to precise, non-repetitive ticket submissions, streamlining the resolution process.

I recommend conducting training sessions or providing documentation to users on how to create tickets effectively. This can include tutorials, FAQs, or guidelines to facilitate a consistent approach

In my experience, Think of duplicate tickets like having the same superhero save the day twice – it's confusing! To avoid this, everyone needs to follow the same rules for creating tickets. Make clear guidelines on what's an issue, how to describe it, and where it fits. Specify details like the problem's size, how to make it happen again, and what files are needed. This way, everyone creates tickets that are clear and unique, preventing any ticket double trouble. It's like giving each superhero their specific mission to avoid mix-ups.

Provide clear guidelines to users on how to submit tickets, emphasizing the importance of checking for existing tickets before creating new ones. Encourage users to search for similar issues in the knowledge base or ticket history. Knowledge Base Integration Unique Ticket Identifiers User Education Internal Communication Status Updates Automated Responses Centralized Ticketing System Regular Audits By combining these strategies, you can significantly reduce the occurrence of duplicate tickets and enhance the overall efficiency of your ticketing system.

To avoid duplicate tickets and ensure efficient resource use in a ticketing system from a QA perspective, focus on 1.Thorough testing. 2.Validation checks. 3.Test data generation 4.Regression and performance testing. 5.Collaboration with the development team. This approach helps identify and address duplicate ticketing issues, resulting in an efficient and streamlined system.

What have seen , Imagine the search and review process as your superhero detective work before starting a mission. Before creating a ticket, check if someone else already reported the issue or if it's similar to an existing one. Use a smart ticketing system with a search function – it's like having a superhero tool that filters by keywords, categories, and dates. Tell users to use this search tool before making a new ticket, and if they find an existing one, add any extra info or feedback there. If duplicates happen, guide users on avoiding them next time. It's like making sure the superhero team stays organized and doesn't tackle the same problem twice.

Leverage accelerators of automation (AI or normal search) to facilitate to show recommendations if the defect is already existing or similar to an existing defect. Most of the defect management tools have this feature. This will help in knowing at runtime for duplication automatically saving time, efforts and reduce people dependency.

Buenos dias Para estos las empresas que vayan dedicar a fabricar tickets ,tienen que hacer un estudios a ver en los que estan fallandos en las elaboracion de sus tickets ,aplicandose las politicas que implemente para ellos mismos comos fabricantes ,que si un lotes de tickets salio con un defectos no los saquen al mercado,tomen todas las evaluaciones necesarias ,hasta que fijen un patron establecidos como marca unica que tenga la posibilidad ,que se pueda inmitar de o a 1 ,no somos perfectos peros cuandos yo preparos algos me aseguros de si alguien me imitas me doy cuenta de inmediato solo con verla visualmente ,pero ustedes le pueden hacer un marcar o codigo de rastreo que si alguien empiezar a sacar ,muestra parecida de tickjets lo puedar

Have a daily or weekly dashboard published of all open tickets/defects (depending on the project stage) to have everyone visibility of open, closed, non-reproducible, duplicate etc tickets. This can be an automated report from ticketing system sent as email. It would help in visibility reducing duplicates & enhancing knowledge , also help in knowing if any ‘non reproducible’ defect is reproducible by anyone in the team. This process could facilitate a self-driven audit/ review/ retrospective by everyone on the team.

Implementing a unique ticket identification system, encouraging users to search for existing tickets before creating new ones, and employing automation for duplicate detection can help prevent duplicate tickets. Additionally, establish standardized ticket creation guidelines, conduct regular training for support staff, and leverage ticket categorization to streamline resource allocation, ensuring efficient handling of requests in the ticketing system.

One thing i've found helpful is to create a link between the testcase/usecase and the ticket. It will help all the people who will run the test : When the test is running, you directly see the tickets previously created, and by the way the ticket which are already open at this time. It will help you also to review your Testcase/Usecase, the ones which have the most tickets linked to it must be review in priority.

Prompt action in order to save time and resources. As rework where possible mostly results in inferior quality of end products.