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How can you anticipate and respond to key drivers of IT infrastructure changes as an IT Operations Manager?

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IT infrastructure is the foundation of any IT operations, and it needs to constantly evolve to meet the changing demands and expectations of customers, users, and stakeholders. As an IT Operations Manager, you have to anticipate and respond to key drivers of IT infrastructure changes, such as business goals, technology trends, security risks, and user feedback. In this article, we will explore how you can do that effectively and efficiently.

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1 Align IT infrastructure with business strategy

One of the main drivers of IT infrastructure changes is the alignment with the business strategy and objectives. You need to understand the vision, mission, and goals of your organization, and how IT can support them. You also need to communicate with the business leaders and stakeholders, and ensure that they understand the value and impact of IT infrastructure on their outcomes. You should align your IT infrastructure planning, budgeting, and execution with the business priorities, and measure and report on the performance and benefits of IT infrastructure.

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Oswaldo J. Bello A.

CIO | CTO | IT Director | IT Ops| Technology, Infosec and Innovation
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I would suggest ensuring IT services are aligned to the business strategy, IT infrastructure should align with the fundamentals of solution evolution whether it's optimization or enhancement in order to scale the a sustainable way.

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2 Monitor and adopt technology trends

Another driver of IT infrastructure changes is the emergence and adoption of new technologies and innovations. You need to monitor and evaluate the technology trends that are relevant and beneficial for your IT operations, such as cloud computing, automation, artificial intelligence, edge computing, and 5G. You should also assess the feasibility, compatibility, and scalability of these technologies for your IT infrastructure, and plan and implement them accordingly. You should also leverage the best practices and standards of the industry, and learn from the experiences and insights of other IT operations managers.

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Oswaldo J. Bello A.

CIO | CTO | IT Director | IT Ops| Technology, Infosec and Innovation
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Adoption of new technology should happen driven by service improvement or enhancement, this should become part of the new tech evaluation.

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3 Manage and mitigate security risks

A third driver of IT infrastructure changes is the management and mitigation of security risks and threats. You need to protect your IT infrastructure from cyberattacks, data breaches, malware, and other incidents that can compromise your confidentiality, integrity, and availability. You should also comply with the legal and regulatory requirements and standards of your industry and region, and ensure that your IT infrastructure follows the principles of security by design and security by default. You should also implement and update your security policies, procedures, and tools, and train and educate your IT staff and users on security awareness and best practices.

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4 Collect and analyze user feedback

A fourth driver of IT infrastructure changes is the collection and analysis of user feedback and satisfaction. You need to understand the needs, expectations, and preferences of your internal and external users, and how they use and interact with your IT infrastructure. You should also measure and improve the quality and performance of your IT infrastructure, such as availability, reliability, scalability, and usability. You should also solicit and respond to user feedback, and use it to identify and resolve issues, enhance features, and deliver value.

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5 Implement and manage IT infrastructure changes

The final driver of IT infrastructure changes is the implementation and management of the changes themselves. You need to follow a structured and systematic process for planning, executing, testing, and deploying IT infrastructure changes, and use a change management framework, such as ITIL or COBIT. You should also use tools and techniques for managing IT infrastructure changes, such as project management, configuration management, version control, and continuous integration and delivery. You should also monitor and evaluate the outcomes and impacts of IT infrastructure changes, and learn from the lessons and feedback.

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Oswaldo J. Bello A.

CIO | CTO | IT Director | IT Ops| Technology, Infosec and Innovation
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CMDB is good friend to have, it will save a lot of headache's when troubleshooting. Now days there is a ton of solutions that allows automated tracking of component changes.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can you anticipate and respond to key drivers of IT infrastructure changes as an IT Operations Manager?

1

2

3

4

5

6

1 Align IT infrastructure with business strategy

2 Monitor and adopt technology trends

3 Manage and mitigate security risks

4 Collect and analyze user feedback

5 Implement and manage IT infrastructure changes

6 Here’s what else to consider

IT Operations Management

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How can you anticipate and respond to key drivers of IT infrastructure changes as an IT Operations Manager?

1

2

3

4

5

6

1 Align IT infrastructure with business strategy

2 Monitor and adopt technology trends

3 Manage and mitigate security risks

4 Collect and analyze user feedback

5 Implement and manage IT infrastructure changes

6 Here’s what else to consider

IT Operations Management

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