How can you analyze user feedback from forums and communities?

By copying the comments and putting them into a SQL table or power point to categorize and visualize the data. You'll start to get an idea of the collective psychology of that community/group. You could take it a step further and feed Chatgpt multiple websites and run the data.

Defining goal will be the most important factor. Always remember the key is to try to limit your survey to One Goal at a time. This will always allow you to get deeper into what you need to accomplish from that particular survey.

When you approach analysis of anything that might lead to useful information for future decision-making, I recommend considering the right tools to do so. For example, among the many tools that are available to help you analyze user feedback from forums and communities are Hotjar, Userpilot and Appsero. These tools can help you collect, organize and analyze user feedback more efficiently. Please remember that analyzing user feedback from forums and communities is not an exact science. It requires a combination of tools, techniques and sound human judgment. As you do this more frequently, you can analyze user feedback more effectively and efficiently. Use it to improve your product or service. I hope this helps! ??

Clearly defined goals provide focus and direction to your analysis. They help you narrow down the scope of what you're looking for, preventing you from getting overwhelmed by the vast amount of information available in forums and communities. Having goals in mind allows you to analyze user feedback more efficiently. Instead of aimlessly browsing through discussions, you can target specific keywords, topics, or sentiments that align with your predefined objectives.

Look for recurring themes, issues, or patterns in user feedback. This can provide insights into common pain points or areas where improvements are needed. Use sentiment analysis tools to categorize feedback as positive, negative, or neutral. This can help you understand the overall sentiment of users.

Assess the relevance of each piece of feedback based on your business goals and user needs. Validate whether the feedback aligns with the overall vision and strategy of your product. Evaluate the impact of each feedback item on your user base. Prioritize issues that affect a larger number of users or have a more significant negative impact on the user experience.

Implement changes and track the impact of these improvements on user feedback. For instance, Are users now more satisfied? Are the reported issues decreasing?. It is also best to continue to engage with the community and encourage ongoing feedback. This helps you maintain a feedback loop and stay responsive to user needs.

I'm so weary of contributing to these bot articles...I know what's in it for LinkedIn. For us contributing, (minimal), maybe some value for readers...but is there a bigger question ?? should there even be articles like this? Experts write/post thoughts on a variety of content...and people follow and look at that? What role do these articles serve? Who's the audience? Or are we just being milked so that AI can do this job a year or so? Someone on LinkedIn has probably thought about this more than me.

Firstly, before gathering user feedback from forums and communities will clarify questions: Why do I have to use this kind of research? Why is this kind of research so valuable for my decision? How can it help me? And main reason is forum and community discussions often provide unfiltered, authentic insights from users who are actively engaging with and discussing your product or service. This raw feedback can be more genuine than feedback obtained through formal surveys or structured interviews.