How can you analyze player feedback for online game quality improvement?

Determine the items you wish to obtain feedback from and about. Placing in metrics, goals and make sure they can be filtered for further usage. To track this, ensure that you have ample of channels tied to your data team and analyst team to easily access these information. From there, determine the goals specific to the aspects relevant to the priority. While aspects of gameplay, graphic, audio and narrative are important, players' sentiment, engagement and community activity are vital for the longevity of the game. This process is iterative and a long-term development procedure, always keep in mind what more can be done to better improve your game to be ensure it is a successful product.

Ensure the pipeline is defined else there could be a loss of information when receiving from multiple origins. You do not want that because every feedback, good or bad is important. Be able to segment your user base according to demographic or interest, as some users tend to prefer different methods of submitting feedback. Have some ways to encourage users providing feedback through prompts or incentivization or having a community at the ready for this. Have a reliable centralized platform to consolidate all feedbacks to sort and filter into various categories for internalization. Lastly, have your internal team's feedback too. While they are developers, they too are players. Through these, the game will be tuned more towards players.

Be ready to change your mind! First, always consciously separate your professional (and personal) opinions from the data and the goals you set out to achieve. It's easy to succumb to unconscious biases and begin seeking data points that support your perspective. The readiness to say, "Oh, I hadn't thought it would pan out this way," is crucial for achieving success.

From my experience, the most hard thing to do is to stick to original vision, when seeing negative feedback - nobody wants to be a bad guy! We are here to make players happy! But for example, when creating event, which should wash out player resources, of course you might receive some community backlash. Sometimes developer tend to overreact when somebody’s upset, but decision fully roll back the original idea (instead of tweaking, making it more friendly) might hurt longterm goals, engagement. Hard decisions are needed to be made to maintain healthy respectful relationships between players and developer.

Supervised player testing: consists of a member of the development team being present either physically or via a streaming service to walk through the game live with a player. Benefit: the developer can understand the context of the situation and the type of player then ask targeted questions in real-time. Unscalable, however. Telemetry: most objective source of information and can be collected via code while the game is being played, however, often lacks context.

When it comes to feedback you need to be cold blooded, otherwise you’ll be heartbroken. Feedback as a fact is an opinion, and who likes to receive an opinion against yours. But it’s very important to take this feedback either to fix or to do better. As per gaming development feedback allows to create a list of new criteria to the constant development work we are involved The good part is that when it comes about players you’ll always have some who likes your product so on my perspective feedback to fix is not the option, but is Very useful for a better understanding of your target audience. So with no hard feelings, the best way to understand feedback is to listening and take the best from there.