How can you align your quality management with stakeholder interests?

In my experience with my team Quality is always first step as do it first time correct policy. By following the quality principles always can achieve good results.

Right profiling of the customer is key. The same product serving the same purpose may have different CTQ for different customers. For example a Car. A purchase of an Economy model has a different set of Must Be requirements vs a Luxury segment Car customer. The WOW Rykiel for each customer is different. Thus unless we understand the profile of the customer well we would not be catering well to his needs

Quality, is the Supreme in case of Biotechnology and pharmaceutical products as it is related to human safety. To build quality in system as well as in the product at site, first of all Quality culture to be inbuilt.

In my experience I have dealt with many stakeholders and you have to know what each of them expect. You also need to review contract to see what role you will need to play in order to get the job done and the review the codes and standards you will need to satisfy for the work Quality Program. As the Quality liaison you will need to clearly let all players, stakeholders know the Quality Control that you have to enforce in order to ensure all work will be in compliance and how they can help insure that they do their part as well.

I would say that the main steakholder is to met and satisfy the customer's requirements therfore a very good communication/ planning/alignments/ sharing of the project/ product valuable informations/clear responsibility matrix must be available and respected first on your own organisation and then applied with suppliers and customers, the power of the right information at the right time is sometimes underestimated.

Communication of Quality objective to all stack holders is plays important role to achive Organisation Quality objectives. Status of organisation goles and relevant personals goals must be tracked on continuous basis , better to have a track through monthly basis through Quality Matrix or objectives monitoring meetings.

Quality Objectives: The quality responsibility involves all hands in the company, from the CEO, Management personnel & all employees, and no departments exclusions. Training, training , and more training is the only results to a good communication when it come to development quality procedures.

Determining quality objective of each stakeholder strongly depends on importance,value and type of products or services betwin stakeholders and us.

Make sure that everyone involved understand the value of high quality, through the entire operation from making sure of the raw materials through the entire process including prompt billing and collections. The costs for poor execution will typically be 5 to 10 times the cost of getting the job done correctly in the first time. It is just as important to make sure that everyone on the production end of the business understand how important they are to the success of the firm, and that their suggestions be valued, as they are the ones who understand what is really going on.

Involve people who are actually performing the task at very initial level. To understand there concerns on the target. Address concern and then go ahead. Involve the concern stack holders in decision making and keep them updated through meetings or town halls.

Practice and summary is the best way to improve the skills and level on quality management. There is no shortcut to achieve your target , we can only follow up the PDCA step to implement all tasks of Quality management.

Make sure that quality is not too academic. Instead of making it a specialty for a single department, make it the goal and pride of every employee in terms that they can understand and appreciate. Respect and communication are the keys to successful business. This includes everyone in the company, and the customers as well. After all the customers are an important member of the quality team as they are the ones who make the final determine the value of your firm's product or service.

A major failure of senior management is not involving quality from day one. We help frame what’s needed and put The objectives, interactions, monitoring in place from day one and manage going forward. If that’s not happening quality’s always on catch up and shows that the QMS is not mature.

After my experience I mean the quality is not only one time, one person activity. I can share my quality contribution to maintain to people always adhere to following procedures and policy's. In my openion even stake holders cannot interested to continue stick on always on their pre written policy's. It is universal habbit. I will be aware them on Patient safety, it Always keep in mind. That should be primary and final task for Quality management system.

Identifying, Collaborating,Communicating about the scope, objectives and outcomes of the Quality Management to all relevant stakeholders enables consistent improvement in Quality.

QMS shall be build based on customers and stakeholders needs, according they shall be consulted in all stage of QMS Assess their needs, measure satisfaction and improve your system to make them happy