How can you advocate for patients who speak a different language?

1 Assess the situation

The first step to advocate for patients who speak a different language is to assess the situation and identify the communication needs and preferences of the patient and their family. You can use tools such as the Language Identification Card or the Teach-back Method to determine the patient's primary language and level of comprehension. You should also ask the patient about their cultural beliefs, values, and practices that may influence their health care decisions and expectations.

3 Engage in active listening

The third step to advocate for patients who speak a different language is to engage in active listening and ensure that the patient's voice is heard and respected. You should use simple and clear language, avoid jargon and slang, and speak slowly and loudly. You should also use nonverbal cues, such as eye contact, gestures, and facial expressions, to convey empathy and rapport. You should also check for understanding frequently, ask open-ended questions, and encourage feedback and questions from the patient.

4 Respect diversity and dignity

The fourth step to advocate for patients who speak a different language is to respect their diversity and dignity and avoid making assumptions or judgments based on their language or culture. You should acknowledge and appreciate the patient's unique background, experiences, and perspectives, and avoid stereotyping or generalizing. You should also recognize and address any potential biases, barriers, or disparities that may affect the patient's access to care and outcomes. You should also advocate for the patient's rights, preferences, and autonomy, and support their participation in their care.

5 Seek feedback and improvement

The fifth step to advocate for patients who speak a different language is to seek feedback and improvement on your communication and cultural competence skills. You should reflect on your own strengths and weaknesses, and identify areas for learning and growth. You should also solicit feedback from the patient, their family, the interpreter, and your colleagues, and use it to improve your practice. You should also seek opportunities for continuing education, training, and mentorship on working with diverse populations and cultures.

6 Collaborate with others

The sixth step to advocate for patients who speak a different language is to collaborate with others who can support you and the patient in providing quality care. You should communicate effectively and respectfully with the interpreter, the patient's family, and other members of the health care team, and share relevant information and concerns. You should also consult with experts, such as cultural liaisons, social workers, or community health workers, who can provide additional resources, guidance, and advocacy for the patient.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?