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How can small business owners and employees manage emotions during conflicts?

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Conflicts are inevitable in any workplace, but especially in small businesses where resources, roles, and relationships are often intertwined. How you and your employees handle emotions during conflicts can make a big difference in the outcomes, the morale, and the productivity of your business. In this article, you will learn some practical tips to manage emotions during conflicts and foster a positive and respectful culture in your small business.

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1 Recognize your triggers

One of the first steps to manage emotions during conflicts is to identify what triggers your emotional reactions. Triggers are the events, words, or behaviors that make you feel angry, hurt, or defensive. They may be related to your values, beliefs, expectations, or past experiences. For example, you may feel triggered when someone criticizes your work, questions your authority, or ignores your suggestions. By recognizing your triggers, you can become more aware of your emotional responses and avoid overreacting or escalating the conflict.

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2 Pause and breathe

When you feel triggered, your body and brain go into a fight-or-flight mode that impairs your rational thinking and communication skills. To calm yourself down, you need to pause and breathe deeply. This will help you lower your heart rate, blood pressure, and stress hormones, and activate your parasympathetic nervous system that regulates your emotions. By pausing and breathing, you can create some space between the trigger and your reaction, and give yourself time to think before you speak or act.

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Abd Basheer, PhD

Talent & Organizational Development Leader
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When you are triggered, your body goes into a fight-or-flight mode, which can impair your rational thinking and decision-making. Instead of reacting impulsively, take a moment to pause and breathe deeply. This will help you calm down and regain your composure. You can also use positive affirmations, such as "I can handle this" or "This is not personal," to reduce your stress and anxiety.

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3 Express your emotions constructively

Once you have calmed yourself down, you can express your emotions in a constructive way that does not harm yourself or others. To do this, you need to use assertive communication skills that respect your own and others' rights, feelings, and needs. For example, you can use "I" statements to describe how you feel and what you want, without blaming or accusing the other person. You can also use active listening skills to show empathy and understanding, and ask open-ended questions to clarify the situation and explore solutions.

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Abd Basheer, PhD

Talent & Organizational Development Leader
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Suppressing or ignoring emotions can lead to resentment, bitterness, or passive-aggressive behavior. Conversely, venting or exploding may damage relationships and reputations. The key is to express emotions constructively, respecting both yourself and others. Follow these steps for effective communication: 1. State the facts without blaming or accusing. 2. Describe your feelings using "I" statements, such as "I feel hurt" or "I feel disappointed." 3. Explain your needs or desires and inquire about the other person's perspective. 4. Listen actively, empathize, and acknowledge the other person's feelings and needs. 5. Negotiate a solution acceptable to both parties, expressing appreciation and commitment.

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4 Seek feedback and support

Managing emotions during conflicts is not something you have to do alone. You can seek feedback and support from others who can help you gain perspective, learn from your mistakes, and improve your emotional intelligence. For example, you can ask a trusted colleague, mentor, or coach to give you honest and constructive feedback on how you handle emotions during conflicts. You can also seek support from your peers, friends, or family who can listen to you, validate your feelings, and offer advice or encouragement.

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Abd Basheer, PhD

Talent & Organizational Development Leader
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Managing your emotions during conflicts can be challenging, especially if you have to deal with them frequently or intensely. You can benefit from seeking feedback and support from others, such as your peers, mentors, or counselors. They can offer you a different perspective, constructive criticism, or emotional validation. They can also help you develop new skills, strategies, or coping mechanisms to handle conflicts better.

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5 Practice self-care

Managing emotions during conflicts can be exhausting and stressful, so you need to take care of yourself physically, mentally, and emotionally. You can practice self-care by doing activities that relax you, recharge you, and make you happy. For example, you can exercise, meditate, read, listen to music, or spend time with loved ones. You can also practice gratitude, positive affirmations, and self-compassion to boost your self-esteem, confidence, and resilience.

Managing emotions during conflicts is a skill that you can develop and improve over time. By following these tips, you can enhance your emotional awareness, regulation, and expression, and foster a positive and respectful culture in your small business.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Abd Basheer, PhD

Talent & Organizational Development Leader
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Managing your emotions during conflicts is not a one-time event but a continuous process. You can improve your emotional intelligence and conflict resolution skills by: 1. Reflecting on your experiences and learning from them. 2. Seeking feedback and support from others. 3. Setting boundaries and expectations with others. 4. Being open-minded and respectful of different opinions and perspectives. 5. Apologizing and forgiving when necessary.

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How can small business owners and employees manage emotions during conflicts?

1

2

3

4

5

6

1 Recognize your triggers

2 Pause and breathe

3 Express your emotions constructively

4 Seek feedback and support

5 Practice self-care

6 Here’s what else to consider

Small Business

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How can small business owners and employees manage emotions during conflicts?

1

2

3

4

5

6

1 Recognize your triggers

2 Pause and breathe

3 Express your emotions constructively

4 Seek feedback and support

5 Practice self-care

6 Here’s what else to consider

Small Business

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