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How can IT services prioritize security throughout an organization?

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Security is a crucial aspect of any IT service, whether it is providing cloud computing, network management, software development, or data analysis. However, security is not only a technical issue, but also a cultural and organizational one. How can IT services prioritize security throughout an organization and ensure that everyone is on the same page when it comes to protecting data, systems, and users? Here are some tips to help you achieve this goal.

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Joshua Lopopolo, MBA

Territory Account Executive @ Salesforce | ISC2 CCsm

1 Assess your current security posture

The first step to prioritize security is to understand your current situation and identify any gaps, risks, or vulnerabilities. You can use various tools and frameworks, such as NIST Cybersecurity Framework, ISO 27001, or CIS Controls, to conduct a comprehensive security assessment and audit. This will help you measure your performance, compliance, and maturity levels, and benchmark them against industry standards and best practices. You should also involve all relevant stakeholders, such as business leaders, IT staff, and end-users, to get a holistic view of your security needs and challenges.

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2 Define your security objectives and policies

Based on your security assessment, you should define your security objectives and policies that align with your business goals and values. Your security objectives should be specific, measurable, achievable, relevant, and time-bound (SMART), and reflect your risk appetite and tolerance. Your security policies should outline the roles and responsibilities, rules and procedures, and tools and technologies that you will use to implement and enforce your security objectives. You should also document your security policies and make them accessible and understandable to everyone in your organization.

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Joshua Lopopolo, MBA

Territory Account Executive @ Salesforce | ISC2 CCsm
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Security objectives and policies should be set post-assessment to align with business goals. Objectives must be SMART: Specific, Measurable, Achievable, Relevant, and Time-bound—like reducing breach detection times by 25% in one year. Policies should define roles, rules, procedures, and technology use, ensuring compliance with legal standards. Document and communicate this organisation-wide, enforcing understanding through regular training. Regularly review and update these to keep pace with changing threats and business needs, ensuring they match the company's risk appetite. Adopting a scrum agile framework should also be considered in a fast-paced environment.

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3 Educate and train your staff and users

One of the most common sources of security breaches is human error or negligence. Therefore, it is essential to educate and train your staff and users on the importance of security and the best practices to follow. You should create a security awareness program that covers topics such as password management, phishing prevention, data protection, incident response, and device security. You should also provide regular and interactive training sessions, quizzes, simulations, and feedback to reinforce the security knowledge and skills of your staff and users. Moreover, you should foster a security culture that encourages collaboration, communication, and accountability among all levels of your organization.

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Joshua Lopopolo, MBA

Territory Account Executive @ Salesforce | ISC2 CCsm
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To mitigate security risks from human error: 1- Implement a comprehensive security awareness program. 2- Cover critical topics like password hygiene, phishing, data protection, incident handling, and secure device use. 3- Engage staff with regular, interactive training, quizzes, and simulations to cement understanding. Phishing awareness training, HIPAA, GDPR awareness training, password training, or regularly prompting them to change. 4- Encourage a security-minded culture where collaboration and accountability are paramount, ensuring all employees are vigilant and informed against threats.

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4 Implement and monitor your security controls

Once you have defined your security objectives and policies, and educated your staff and users, you should implement and monitor your security controls. You should use a combination of preventive, detective, corrective, and recovery controls to protect your data, systems, and users from various threats and attacks. You should also leverage the latest technologies, such as encryption, authentication, firewalls, antivirus, backup, and cloud services, to enhance your security capabilities and efficiency. Furthermore, you should monitor your security controls regularly and continuously, using metrics, indicators, logs, reports, and audits, to evaluate their effectiveness and performance.

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Joshua Lopopolo, MBA

Territory Account Executive @ Salesforce | ISC2 CCsm
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Utilising Intercept Technologies' partnerships with Fortinet, Qualys, Sophos, and Proofpoint, organisations can establish comprehensive security measures. Fortinet's advanced firewalls and Sophos' endpoint security provide strong defence mechanisms. Qualys facilitates continuous monitoring for vulnerabilities, while Proofpoint offers superior protection for email and data. By consistently reviewing security metrics and audit logs through these solutions, organisations can proactively detect and address threats, ensuring robust security posture.

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5 Review and improve your security practices

Security is not a one-time project, but an ongoing process that requires constant review and improvement. You should always keep up with the changing security landscape and the evolving needs and expectations of your customers and stakeholders. You should also collect and analyze feedback, suggestions, and complaints from your staff and users, as well as external sources, such as customers, partners, regulators, and peers, to identify any issues, gaps, or opportunities for improvement. Additionally, you should update and revise your security objectives, policies, and controls accordingly, and communicate any changes and results to your organization.

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Joshua Lopopolo, MBA

Territory Account Executive @ Salesforce | ISC2 CCsm
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Penetration testing is indispensable in the iterative process of enhancing organisational security. It simulates cyber attacks to identify and fix vulnerabilities before they are exploited. At Intercept Technologies, we advocate regular penetration testing to adapt to the evolving security landscape, ensuring practices remain effective against new threats. It also provides valuable insights, complementing feedback from staff and external stakeholders and aiding in refining security objectives and policies. By incorporating this proactive approach, organisations can fortify their defences and maintain trust with clients and partners.

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6 Celebrate and reward your security achievements

Finally, you should celebrate and reward your security achievements and recognize the efforts and contributions of your staff and users. You should acknowledge and appreciate the positive behaviors and outcomes that demonstrate your security commitment and excellence. You should also provide incentives and rewards, such as recognition, bonuses, promotions, or prizes, to motivate and inspire your staff and users to maintain and improve their security performance and standards. Moreover, you should share and showcase your security achievements and best practices with your customers, partners, and industry peers, to build trust and reputation, and to learn from others.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can IT services prioritize security throughout an organization?

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1 Assess your current security posture

2 Define your security objectives and policies

3 Educate and train your staff and users

4 Implement and monitor your security controls

5 Review and improve your security practices

6 Celebrate and reward your security achievements

7 Here’s what else to consider

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