How can QA professionals use ticketing systems to increase visibility?

QA professionals can use ticketing systems to increase visibility by ensuring that all issues, bugs, and tasks are logged and tracked within the system. This provides transparency into the QA process and allows stakeholders to easily monitor the progress of testing and resolution efforts.

One thing I have found helpful is to visualize the entire ticketing systems from the identifications to the resolutions. Then, measures the processes in terms of speed, resources and quality. The numbers tell more than the sayings. What are the cost of poor quality and what are the benefits of good quality? How do you measure them and how do you use the results of the measurement?

Choose a right ticketing system which is flexible. Flexibility means that you could customize workflow, many options are available to pick and play. Tickets must have a template, for example it should have a compact title, along with user story number. It should have steps to reproduce, device and browser version. A screenshot or video should be attached for reference. Labels should be added, either on basis of feature or build number or any other thing decided by team. It should br attached to a particular user story and epic too.

In my experience, involving QA team and stakeholders in the selection process is essential. Conduct a joint evaluation of potential systems, considering your specific needs and preferences. This collaborative approach fosters buy-in, ensures the chosen system aligns with everyone's expectations, and ultimately improves its adoption and effectiveness in enhancing QA visibility.

This proactive approach transforms ticketing systems into powerful tools for boosting visibility, communication, and ultimately, quality. Detailed Reports: Clear titles, steps to reproduce, and visual pictures for developers, ensuring efficient resolution. Tags & Labels: Categorize tickets (e.g., severity, feature) for easy filtering, searching, and reporting on trends. Communication & Collaboration: Utilize comments, mentions, and attachments to keep everyone informed and facilitate troubleshooting. Reporting & Analytics: Visualize bug trends, resolution times, and team performance to identify areas for improvement. Share Learnings: Document and best practices in tickets for future reference, empowering the team and improvement.

Ensure every ticket created for a bug or issue contains comprehensive and clear information. This includes steps to reproduce the issue, expected vs. actual results, severity level, screenshots or videos, and environment details (like browser version, device, etc.). Detailed tickets help in understanding the issue at a glance and facilitate easier tracking. Updating the status of tickets (e.g., Open, In Progress, Resolved, Closed) and providing regular progress notes keep everyone informed about the current state of issues and the QA process.

Its not about the tool, its all about the conduct You must follow the best fit in practices for your categorical case To get the best desired outcomes

Ticketing systems are a treasure trove for QA professionals seeking to elevate their skills and expertise. To leverage them effectively use for Uncover patterns and root causes, Discover best practices, Sharpen analytical skills. Ticketing systems can also provide valuable customer feedback. Look for features like ratings or reviews to gauge their satisfaction with your testing efforts. This feedback helps you identify areas where your testing approach might need refinement or where additional test cases might be beneficial.

QA pros use ticketing systems to increase visibility by creating clear tickets, assigning priorities, tracking progress, collaborating effectively, documenting solutions, generating reports, integrating with other tools, conducting regular reviews, transparent communication, and continuous improvement.

Ticketing system which can be integrated with various test management tools will be beneficial to QA team. The ticketing system will help the QA team to keep track on their daily work.