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How can program managers support employee engagement through professional development?

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Employee engagement is a key factor for the success of any organization, especially in times of uncertainty and change. Engaged employees are more productive, loyal, innovative, and satisfied with their work. However, engagement is not something that happens automatically. It requires intentional and strategic actions from the leaders and managers of the organization, including program managers. Program managers are responsible for overseeing multiple projects and ensuring that they align with the organization's goals and vision. They also have a unique opportunity to support employee engagement through professional development. In this article, we will explore how program managers can do that and what benefits they can expect.

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1 Define professional development

Professional development is the process of enhancing one's skills, knowledge, and competencies to perform better in one's current or future roles. It can take various forms, such as training, coaching, mentoring, feedback, certification, or self-directed learning. Professional development is not only beneficial for the individual employees, but also for the organization as a whole. It can help improve the quality of work, increase efficiency and innovation, foster collaboration and communication, and reduce turnover and attrition.

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2 Assess the needs and interests of your employees

One of the first steps to support employee engagement through professional development is to assess the needs and interests of your employees. This means understanding what skills and knowledge they need to succeed in their current and future projects, what challenges and gaps they face, and what goals and aspirations they have. You can do this by conducting surveys, interviews, performance reviews, or skill assessments. You can also ask your employees to create their own development plans and share them with you. By doing this, you can tailor your professional development initiatives to match the specific needs and interests of your employees and show them that you care about their growth and development.

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Suhasmitha Potharaju

Certified SAFe? 6 Product Owner/ Product Manager | CSM || ILLUSTRATOR ||Aspiring WRITER ||
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In my experience, learning programs customised to the needs and interests were more successful than the generic ones targeting huge audience. I have extensively used everyday conversations, feedback session and exclusive 1X1 meetings to understand my teams’ needs and interests. From my observations, I could also identify improvement areas. From these aspects we could create learning programs targeting a specific group. This develop trust within teams, and gain active commitment from our teams.

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Neeraj Salvankar

Customer Success at Raindrop Systems
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There are 2 types of assessments of skills in your team: Skills that you want your team to have to manage current projects and the skills your team think they need to develop them professionally. Taking a subset of these 2 types is my way of having a start point. Along with that you can work with your knowledge team to enhance the growth and development of the team. The most common ways I this is: 1. Having courses available to the employees 2. Conduct sessions with subject matter experts 3. Provide the employees subscription to LinkedIn learning for self study These options will provide the employees the opportunity to acquire required skills for personal development along with acquiring the skills required for the projects.

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Nox Voortella

Strategic Advisor ? AI & ML Product Management ? Student Pilot ? ??
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Professional development is essential in enhancing individual and organizational performance by focusing on skills and knowledge advancement through various methods like training and mentoring. To effectively foster employee engagement, assessing their professional needs and aspirations is crucial, utilizing tools like surveys and performance reviews, ensuring that development initiatives are both relevant and impactful.

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3 Provide diverse and flexible opportunities for learning

Another way to support employee engagement through professional development is to provide diverse and flexible opportunities for learning. This means offering a variety of options for your employees to learn and grow, such as online courses, webinars, podcasts, books, articles, videos, or workshops. You can also encourage your employees to learn from each other, by creating peer learning groups, communities of practice, or mentoring programs. Additionally, you can make your learning opportunities flexible, by allowing your employees to choose the topics, formats, and schedules that suit their preferences and needs. By doing this, you can cater to the different learning styles and preferences of your employees and make learning more accessible and enjoyable.

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4 Align professional development with organizational goals

Another way to support employee engagement through professional development is to align professional development with organizational goals. This means ensuring that the skills and knowledge that your employees acquire through professional development are relevant and useful for the projects and programs that they are working on or will work on in the future. You can also link professional development with the organization's vision, mission, values, and strategy, and show your employees how their learning contributes to the bigger picture and the impact that they can make. By doing this, you can increase the motivation and commitment of your employees and help them see the value and meaning of their work.

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5 Recognize and reward your employees for their learning

Another way to support employee engagement through professional development is to recognize and reward your employees for their learning. This means acknowledging and appreciating your employees for their efforts and achievements in learning and applying new skills and knowledge. You can do this by giving them feedback, praise, certificates, badges, bonuses, promotions, or other incentives. You can also celebrate and showcase your employees' learning by sharing their stories, testimonials, or best practices with other teams or the organization. By doing this, you can boost the confidence and morale of your employees and encourage them to continue learning and improving.

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Kelsi Johnson

Technical Program Manager | Certified Professional Coach | Data Geek | Mystery Solver | Senior Dog Adopter
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Another way to recognize and reward your team for learning is to allow them to showcase their skills. Here are a couple examples: Ask them to host a lunch and learn to share some of their top takeaways. This increases their visibility and allows them to raise their profile. Find them an opportunity to contribute to a new project or with a new team to put their new skills into practice. They will feel excited and engaged in something new and it may inspire them to want to invest even further.

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6 Evaluate and improve your professional development initiatives

The final way to support employee engagement through professional development is to evaluate and improve your professional development initiatives. This means measuring and analyzing the effectiveness and impact of your professional development initiatives on your employees and the organization. You can do this by collecting and reviewing data, such as feedback, surveys, tests, quizzes, or metrics, that indicate the changes in skills, knowledge, performance, behavior, or outcomes of your employees. You can also solicit and incorporate suggestions and recommendations from your employees on how to improve your professional development initiatives. By doing this, you can identify the strengths and weaknesses of your professional development initiatives and make adjustments and improvements as needed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Vaidehi Sheth

IT Manager - Population Health l Digital and Technology Partners
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It could be done via tailored training, mentoring opportunities, career growth paths, and recognition programs aligned with individual goals and the organization’s objectives.

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How can program managers support employee engagement through professional development?

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5

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1 Define professional development

2 Assess the needs and interests of your employees

3 Provide diverse and flexible opportunities for learning

4 Align professional development with organizational goals

5 Recognize and reward your employees for their learning

6 Evaluate and improve your professional development initiatives

7 Here’s what else to consider

Program Management

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How can program managers support employee engagement through professional development?

1

2

3

4

5

6

7

1 Define professional development

2 Assess the needs and interests of your employees

3 Provide diverse and flexible opportunities for learning

4 Align professional development with organizational goals

5 Recognize and reward your employees for their learning

6 Evaluate and improve your professional development initiatives

7 Here’s what else to consider

Program Management

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