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How can Payment Systems employees develop emotional intelligence?

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Emotional intelligence (EI) is the ability to understand and manage your own emotions and those of others. It can help you communicate effectively, collaborate successfully, and cope with stress and challenges. EI is especially important for Payment Systems employees, who deal with complex and sensitive transactions, data, and customer needs. In this article, you will learn how to develop your EI skills and apply them to your work.

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Reeja Jayadeesh

Deputy General Manager @National Housing Bank

1 Assess your EI level

The first step to develop your EI is to assess your current level of emotional awareness, regulation, motivation, empathy, and social skills. You can use online tools, such as the Emotional Quotient Inventory (EQ-i) or the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT), to measure your EI and identify your strengths and weaknesses. Alternatively, you can ask for feedback from your colleagues, managers, or mentors, or reflect on your own experiences and reactions.

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Alina M?rgineanu

Managing Partner & Coach at AVVA Performance
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Self reflection/reflective practice is another way to assess your EI level. And this practice needs training so that the input you get from outside reference is taken in, filtered, evaluated and it allows you to increase your self-awareness in a healty, supportive and sustainable manner.

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2 Learn from others

The second step to develop your EI is to learn from others who demonstrate high levels of EI in their work. You can observe how they interact with customers, partners, and team members, how they handle conflicts and crises, and how they motivate and inspire others. You can also ask them for advice, tips, or mentoring, or join online or offline communities of practice, where you can exchange ideas and best practices with other Payment Systems professionals.

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Alina M?rgineanu

Managing Partner & Coach at AVVA Performance
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Relating to other people (peers, professionals active in other fields related to your work, role models, etc) allows you to have acces to different perspectives, different ways of doing things, different sets of values, etc. All these experinces increase mental and social flexibility and also EI.

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3 Practice your EI skills

The third step to develop your EI is to practice your EI skills in your daily work. You can set specific goals and challenges for yourself, such as expressing your emotions clearly and respectfully, listening actively and empathetically, resolving disputes constructively, or adapting to changing situations. You can also seek feedback and support from others, and monitor your progress and results. You can use tools, such as journals, diaries, or apps, to track your emotions, thoughts, and actions.

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4 Expand your EI knowledge

The fourth step to develop your EI is to expand your EI knowledge and understanding. You can read books, articles, blogs, or podcasts on EI and related topics, such as psychology, neuroscience, communication, or leadership. You can also enroll in online or offline courses, workshops, or webinars, where you can learn new concepts, models, frameworks, or techniques to enhance your EI. You can also participate in online or offline events, such as conferences, seminars, or panels, where you can network and learn from experts and peers.

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5 Apply your EI to your work

The fifth step to develop your EI is to apply your EI to your work. You can use your EI skills to improve your performance, productivity, and quality of your work. You can also use your EI skills to enhance your relationships, collaboration, and teamwork with your customers, partners, and colleagues. You can also use your EI skills to foster a positive and supportive work culture, where you can share your feedback, ideas, and emotions openly and constructively.

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Reeja Jayadeesh

Deputy General Manager @National Housing Bank
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Emotions affect the perceptions and attitudes of people in the workplace. The ability to assess verbal and non-verbal expressions helps to understand? the needs and wants of the employees and customers. Emotional Intelligence and Spiritual Intelligence had a positive and significant effect on transformational leadership, on employee performance. A better working environment relates to a? ?higher level of productivity. With both this intelligence happening in the workplace, the environment will be more conducive.

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6 Review and improve your EI

The sixth step to develop your EI is to review and improve your EI regularly. You can evaluate your EI level periodically, using the same or different tools, feedback, or methods. You can also celebrate your achievements, recognize your challenges, and identify your areas for improvement. You can also seek new opportunities, experiences, or resources to learn and grow your EI. You can also update your goals and plans, and adjust your strategies and actions accordingly.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can Payment Systems employees develop emotional intelligence?

1

2

3

4

5

6

7

1 Assess your EI level

2 Learn from others

3 Practice your EI skills

4 Expand your EI knowledge

5 Apply your EI to your work

6 Review and improve your EI

7 Here’s what else to consider

Payment Systems

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How can Payment Systems employees develop emotional intelligence?

1

2

3

4

5

6

7

1 Assess your EI level

2 Learn from others

3 Practice your EI skills

4 Expand your EI knowledge

5 Apply your EI to your work

6 Review and improve your EI

7 Here’s what else to consider

Payment Systems

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