How can mobile health apps foster collaboration and communication between patients, advocates, and providers?

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Mobile health apps are becoming more popular and accessible, especially during the pandemic. They can offer many benefits for patients, advocates, and providers, such as improving health literacy, self-management, and care coordination. However, they also pose some challenges, such as privacy, usability, and integration. How can mobile health apps foster collaboration and communication between patients, advocates, and providers? Here are some tips and best practices to make the most of these digital tools.

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Alistair Patton

Consultant Paediatrician with interest (SPIN) in Epilepsy, RCPCH Ambassador
Clifton Dennis

Respiratory therapy professional

1 Define your goals and needs

Before choosing a mobile health app, you should have a clear idea of what you want to achieve and what you need from it. For example, do you want to track your symptoms, medications, or appointments? Do you want to access educational resources, peer support, or feedback? Do you want to share your data, preferences, or questions with your advocate or provider? Having a specific goal and need will help you narrow down your options and find the app that suits you best.

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Alistair Patton

Consultant Paediatrician with interest (SPIN) in Epilepsy, RCPCH Ambassador
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If you have a long-term medical condition consider if the app works with your healthcare providers electronic records. This helps shared decision making.

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Clifton Dennis

Respiratory therapy professional
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I have had a number of mobile health applications some were easy to use and some have been more difficult to use. Mobile apps with intuitive interfaces allow the user to access them easily and also increase the use of said application.

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2 Evaluate the app's quality and credibility

Not all mobile health apps are created equal. Some may be more reliable, secure, and user-friendly than others. To evaluate the quality and credibility of an app, you should look for some indicators, such as reviews, ratings, endorsements, certifications, or evidence. You should also check the app's privacy policy, terms of use, and data protection features. You should avoid apps that make unrealistic claims, ask for unnecessary permissions, or share your information without your consent.

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3 Communicate with your advocate and provider

One of the main benefits of mobile health apps is that they can facilitate communication and collaboration between you, your advocate, and your provider. However, this requires some planning and agreement. You should discuss with your advocate and provider how you want to use the app, what data you want to share, how often you want to communicate, and what expectations you have. You should also respect their preferences and boundaries, and be open to feedback and suggestions.

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Clifton Dennis

Respiratory therapy professional
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It has been my experience that someone other than the actual provider usually answers my questions. This begs to ask who is aware of what you send through the application.

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4 Customize the app to your preferences and needs

Most mobile health apps allow you to customize some features and settings to suit your preferences and needs. For example, you can adjust the notifications, reminders, alerts, or goals. You can also choose the language, font, color, or layout. Customizing the app can make it more engaging, relevant, and helpful for you. However, you should also be mindful of the app's limitations and avoid over-reliance or dependency.

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5 Learn from the app's insights and feedback

Another benefit of mobile health apps is that they can provide you with insights and feedback on your health and well-being. For example, they can show you trends, patterns, or progress. They can also give you tips, advice, or recommendations. You can use these insights and feedback to learn more about yourself, your condition, and your care. You can also share them with your advocate and provider to inform your decisions and actions.

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6 Review and update the app regularly

Mobile health apps are not static. They may change over time, as new features, updates, or bugs are introduced. They may also become outdated, irrelevant, or incompatible with your goals and needs. Therefore, you should review and update the app regularly to ensure that it is still working well for you. You should also be open to exploring other apps that may offer better solutions or opportunities for you.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Alistair Patton

Consultant Paediatrician with interest (SPIN) in Epilepsy, RCPCH Ambassador
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It is worth mentioning the community ecosystem of a health app. If it is vibrant and supportive you may be more likely to achieve your goals. It could also be important for those with specific health needs to speak to others with similar challenges.

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How can mobile health apps foster collaboration and communication between patients, advocates, and providers?

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1 Define your goals and needs

2 Evaluate the app's quality and credibility

3 Communicate with your advocate and provider

4 Customize the app to your preferences and needs

5 Learn from the app's insights and feedback

6 Review and update the app regularly

7 Here’s what else to consider

Patient Advocacy

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How can mobile health apps foster collaboration and communication between patients, advocates, and providers?

1

2

3

4

5

6

7

1 Define your goals and needs

2 Evaluate the app's quality and credibility

3 Communicate with your advocate and provider

4 Customize the app to your preferences and needs

5 Learn from the app's insights and feedback

6 Review and update the app regularly

7 Here’s what else to consider

Patient Advocacy

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