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How can HR Operations professionals prioritize which problems to solve?

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As an HR Operations professional, you are constantly faced with various problems that affect the efficiency, effectiveness, and satisfaction of your employees and customers. How do you decide which ones to tackle first, and which ones to defer or delegate? In this article, we will share some tips and tools to help you prioritize your problems and solve them in a systematic and strategic way.

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Rizwan Makrani

Talent Acquisition Partner | Culture & People Success | Promact
Poonam S.

|| HR Professional || Social Media Hiring Expert || Let's connect and grow together || Linkedin Followers- 248K + ||…

1 Identify your problems

The first step to prioritizing your problems is to identify them clearly and accurately. You can use different methods, such as surveys, interviews, feedback forms, reports, or observations to collect and document your problems. It's also important to categorize them according to their nature, scope, impact, and urgency. For instance, strategic problems affect the long-term goals of your organization or department and usually require high-level decisions and collaboration with other stakeholders. Operational problems affect day-to-day processes and require technical skills and resources to fix or improve. People problems affect the performance of employees or customers and require interpersonal skills and emotional intelligence to address or prevent.

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Poonam S.

|| HR Professional || Social Media Hiring Expert || Let's connect and grow together || Linkedin Followers- 248K + || Linkedin Newsletter Subscribers-110K+||
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HR Operations professionals can prioritize problem-solving by conducting a thorough impact analysis, considering the magnitude of the issue on organizational goals, employee experience, and compliance. Utilize data-driven insights to identify trends and address systemic issues rather than just isolated incidents. Collaborate with key stakeholders to understand the strategic priorities of the business and align problem-solving efforts accordingly. Implement a scalable and efficient solution that not only resolves the immediate challenge but also contributes to long-term process improvement and organizational effectiveness.

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Rizwan Makrani

Talent Acquisition Partner | Culture & People Success | Promact
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To determine the potential impact of each problem on the organization, employees, or processes. Consider factors like legal implications, employee satisfaction, operational efficiency, etc. Also, one need to identify issues that demand immediate attention, especially those affecting critical operations or legal compliance. Address recurring issues that have a consistent negative impact. As an HR professional, prioritize problems that align with the company's strategic objectives or have a significant influence on achieving them.

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2 Evaluate your problems

The next step to prioritizing your problems is to evaluate them based on their importance and difficulty. You can use different frameworks or tools to help you rank your problems and compare them with each other. For instance, the Eisenhower matrix can be used to sort problems into four quadrants based on their urgency and importance, such as 'do first', 'schedule', 'delegate', and 'eliminate'. The Pareto principle states that 80% of the effects come from 20% of the causes, which can be used to identify the most critical problems that have the most significant impact on your outcomes. Additionally, the MoSCoW method helps you classify your problems into four categories based on their priority, such as 'must have', 'should have', 'could have', and 'won't have'. By using these tools, you should focus on the problems that are both urgent and important, as well as those that are essential or desirable for your success, while avoiding or minimizing those that are neither urgent nor important or those that are optional or out of scope.

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Rizwan Makrani

Talent Acquisition Partner | Culture & People Success | Promact
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To evaluate the problems at the workplace, try to do root cause analysis and understand the underlying causes rather than just addressing symptoms. Use tools like Fishbone Diagrams or the 5 Whys technique to identify root causes. Utilize HR analytics and metrics to quantify the impact and severity of the problem. Analyze trends and patterns to understand the problem's scope. Gather insights from employees, managers, and other stakeholders to understand the problem from different perspectives.

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3 Solve your problems

The final step to prioritizing your problems is to solve them in a logical and effective way. To do this, you can use various techniques or models to analyze, plan, implement, and evaluate your solutions. For instance, root cause analysis can help you identify the underlying causes of your problems. SMART goals are useful for setting specific, measurable, achievable, relevant, and time-bound goals for your solutions. Additionally, the PDCA cycle model can help you implement and improve your solutions in an iterative manner. The model consists of four stages: plan, do, check, and act. All these techniques can assist you in tracking your progress and performance so that you can adjust or refine your solutions as needed.

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Rizwan Makrani

Talent Acquisition Partner | Culture & People Success | Promact
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Problem solving skills can differ person to person and the strategies can be different to address the problems. Here is one the strategy that one can follow, create a structured plan to address each problem. Break it down into manageable steps with clear responsibilities and deadlines. Be collaborative, involve relevant stakeholders or cross-functional teams to brainstorm solutions and gain diverse perspectives. Test the solutions that you have designed and implement pilot solutions or tests in controlled environments to evaluate their effectiveness before full-scale implementation. Continuous improvement is cruicial, monitor the implemented solutions and collect feedback. Try to refine the solutions as needed for improvement.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can HR Operations professionals prioritize which problems to solve?

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1 Identify your problems

2 Evaluate your problems

3 Solve your problems

4 Here’s what else to consider

HR Operations

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How can HR Operations professionals prioritize which problems to solve?

1

2

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4

1 Identify your problems

2 Evaluate your problems

3 Solve your problems

4 Here’s what else to consider

HR Operations

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