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How can hospitality employees access continuing education opportunities?

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Continuing education is a valuable way for hospitality employees to enhance their skills, advance their careers, and stay updated on the latest trends and best practices in the industry. However, finding and accessing relevant and affordable learning opportunities can be challenging, especially for busy and low-income workers. In this article, we will explore some of the options and benefits of continuing education for hospitality employees, and how to overcome some of the common barriers.

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1 Online courses and programs

One of the most convenient and flexible ways to access continuing education is through online courses and programs. There are many platforms and providers that offer a variety of topics and levels, from basic customer service and communication skills to specialized areas such as revenue management, food safety, or sustainability. Some of these courses are free or low-cost, while others may require a fee or a subscription. Online courses and programs can also offer certificates or credentials that can boost your resume and demonstrate your competencies.

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Amer B.

PMI-PBA, Top 1% in Business analysis. Hospitality, Services/ Real Estate. Operational Planning, Budgeting. AI. Strategic Partnerships. Tourism Opens Minds SDG's 2030.
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Explore online platforms that offer courses and certifications relevant to the hospitality sector. Websites like Coursera, LinkedIn Learning, and Udemy provide a range of courses covering topics such as hotel management, customer service, and event planning. Join industry associations and organizations related to hospitality, such as the American Hotel & Lodging Association (AHLEI) or the International Live Events Association (ILEA). Many of these organizations offer training programs, workshops, and events for members.

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2 Employer-sponsored training

Another option for continuing education is to seek out training opportunities offered by your employer. Many hospitality organizations invest in the professional development of their employees, and may provide in-house training, workshops, seminars, or mentoring programs. Some employers may also reimburse or subsidize the cost of external courses or programs that are relevant to your role or career goals. Employer-sponsored training can help you improve your performance, increase your job satisfaction, and create a positive learning culture.

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Amer B.

PMI-PBA, Top 1% in Business analysis. Hospitality, Services/ Real Estate. Operational Planning, Budgeting. AI. Strategic Partnerships. Tourism Opens Minds SDG's 2030.
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Check with local community colleges and universities for hospitality-related courses or degree programs. Many institutions offer flexible schedules, including evening or online classes, to accommodate working professionals. Inquire about training programs offered by your employer. Many hospitality companies invest in the professional development of their employees and may provide access to workshops, seminars, or online courses. Attend industry conferences and seminars to stay updated on the latest trends and developments. These events often feature educational sessions and workshops that can contribute to your knowledge and skill development.

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3 Industry associations and events

A third way to access continuing education is to join or participate in industry associations and events. These are groups or networks of hospitality professionals that share information, resources, and best practices, and organize events such as conferences, webinars, or trade shows. Industry associations and events can help you stay updated on the latest trends and innovations, network with peers and experts, and access exclusive discounts or scholarships for courses or programs. Some examples of industry associations are the American Hotel and Lodging Association, the National Restaurant Association, or the International Association of Conference Centers.

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4 Peer learning and self-study

A fourth way to access continuing education is to learn from your colleagues or yourself. Peer learning is a collaborative and informal way of sharing knowledge, skills, and feedback with other hospitality employees, either within your organization or outside. You can form a learning group, join a community of practice, or seek a mentor or a coach. Self-study is a self-directed and independent way of pursuing your learning interests and goals, using books, articles, podcasts, videos, or other resources. Peer learning and self-study can help you customize your learning experience, address your specific needs, and develop your curiosity and confidence.

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Adam Zembruski

Hotels | Founder at Hospiamo and Hi3 | Owner & Certified Hotel Asset Mgr | GM Coach & COO Duties | Full, Luxury Boutique Hotels, Upscale F&B | Founder Nonprofit Hospitality Industry Impact Initiative
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Hospitality employees must avoid the conventional advice from the conventional thinkers - because they CAN access continuing education through practical, on-the-job learning and proactive engagement: Engage Your Supervisor: Regularly discuss w/ your supervisor about cross-training in different departments. Owner Insights: Request time with the owner or senior management to gain insights from their experience. Mentorship: Find a mentor in/out the industry and commit to regular discussions for learning. Budget Involvement: Actively seek involvement in budgeting processes for financial understanding and decision-making. Proactive Learning: Don’t wait for formal training; seize every opportunity to learn and grow within your current role.

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5 Continuing education challenges and solutions

Continuing education can offer many benefits for hospitality employees, but it can also pose some challenges like time, money, motivation, or accessibility. To overcome these barriers, plan ahead and prioritize learning activities while setting realistic and achievable goals. Allocate a specific time and place for learning, or use online or mobile tools to learn at your own pace and convenience. Look for free or low-cost courses or programs, apply for scholarships or grants, or ask your employer for support or reimbursement. Choose topics and methods that interest and suit you, track your progress and achievements, and reward yourself for completing learning tasks. Seek feedback and support from peers, mentors, or managers. Find courses or programs that are available and relevant to your location, language, and level. Access learning resources and platforms online or through mobile tools. Seek accommodations or assistance from providers, employers, or associations.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can hospitality employees access continuing education opportunities?

1

2

3

4

5

6

1 Online courses and programs

2 Employer-sponsored training

3 Industry associations and events

4 Peer learning and self-study

5 Continuing education challenges and solutions

6 Here’s what else to consider

Hospitality Management

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How can hospitality employees access continuing education opportunities?

1

2

3

4

5

6

1 Online courses and programs

2 Employer-sponsored training

3 Industry associations and events

4 Peer learning and self-study

5 Continuing education challenges and solutions

6 Here’s what else to consider

Hospitality Management

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