How can entry-level professionals resolve conflict with superiors in manufacturing?

1 Identify the source of conflict

Before you react to a conflict, try to understand what is causing it. Is it a misunderstanding, a difference of opinion, a personal issue, or a performance problem? Sometimes, the conflict may not be about you, but about the superior's own stress, expectations, or communication style. By identifying the source of conflict, you can avoid making assumptions, jumping to conclusions, or taking things personally.

2 Choose the right time and place

If you decide to address the conflict with your superior, don't do it in the heat of the moment, in front of others, or via email. Instead, wait until you are calm and composed, and ask for a private meeting. Explain that you want to discuss a concern or a feedback that you have, and request for a time that is convenient for both of you. By choosing the right time and place, you can show respect, professionalism, and willingness to cooperate.

3 Use effective communication skills

During the meeting, it's important to express your point of view, listen to your superior's perspective, and seek a mutually beneficial solution using effective communication skills. For instance, using "I" statements instead of "you" statements can help avoid blaming or accusing. Providing specific examples or evidence to support your claims or suggestions is also key. Additionally, asking open-ended questions can help clarify or explore the issue. Acknowledging and validating your superior's feelings and opinions, as well as showing empathy and understanding for their situation and challenges, is important. Moreover, it's important to avoid interruptions, distractions, or defensive reactions. Lastly, summarizing the main points and action steps at the end of the conversation is essential.

5 Seek support and guidance

Sometimes, conflict with superiors in manufacturing can be difficult to resolve with a single conversation or may escalate beyond your control. In such cases, you can gain a broader perspective and learn new skills by seeking support and guidance from peers, mentors, human resources departments, union representatives, and mental health counselors. These sources can offer advice, feedback, strategies to improve your relationship with your superior, and help you cope with the stress and anxiety of the conflict. By taking these proactive steps, you can handle the situation with confidence and professionalism while protecting your well-being and enhancing your career satisfaction.