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How can customer service operations professionals make the most of their time between jobs?

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If you are a customer service operations professional who is looking for a new job or a career change, you might be wondering how to use your time productively while you search for opportunities. Customer service operations is a dynamic and diverse field that requires a range of skills, knowledge, and experience. Here are some tips on how to make the most of your time between jobs and boost your chances of landing your dream role.

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Hithem Ibrahim

Head of Egypt
Reginald Castillo

Operations Manager | PEE | MBA |
Viviane Carvalho

Gerente de Opera??es | Melhoria Continua / Auditoria / Processos | Lideran?a Humanizada | Experiência do Cliente |…

1 Update your resume and portfolio

Your resume and portfolio are your first impressions to potential employers, so you want to make sure they showcase your achievements, skills, and value. Review your resume and portfolio and update them with any relevant information, such as certifications, awards, projects, or testimonials. Use keywords and phrases that match the customer service operations roles you are applying for. Highlight your accomplishments and results, not just your responsibilities. Proofread your resume and portfolio for any errors, typos, or inconsistencies.

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Viviane Carvalho

Gerente de Opera??es | Melhoria Continua / Auditoria / Processos | Lideran?a Humanizada | Experiência do Cliente | Gest?o Administrativa / Unidades / KPIs
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Profissionais de opera??es de atendimento ao cliente podem otimizar seu tempo entre os trabalhos através de aprendizado contínuo, automatiza??o de tarefas repetitivas, contribui??o para a comunidade profissional no LinkedIn, análise de dados, desenvolvimento de scripts e recursos, treinamento e mentoria, desenvolvimento de habilidades sociais, resolu??o proativa de problemas, e cuidado com o bem-estar. Essas estratégias promovem eficiência, crescimento profissional e um ambiente de trabalho saudável.

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Sandeep Manoj Burri

Senior Manager - Cloud Operations Teradata
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Between jobs, customer service professionals can optimize their time by improving skills and building networks. They can take online courses on platforms like Coursera or LinkedIn Learning to refine their service abilities and grasp new technologies. Pursuing certifications like CSEC or CCSP enhances credibility. Attending industry events offers networking chances and insights into trends. Launching a blog or YouTube channel showcases expertise. Updating resumes and LinkedIn profiles is crucial for visibility. Balancing skill development and networking readies professionals for their next career step.

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Munish Bakshi

SVP Process Excellence & Business Transformation - Teleperformance DIBS
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Between Jobs Doesn't mean Moonlighting ! However CS Pro can optimize their time if they prioritize continuous learning through online courses and webinars, networking within their industry, volunteering or freelancing to stay active, and prioritizing self-care to maintain a positive mindset during the job search. Organizations should prioritize keeping employees at all levels engaged with market trends, goal-oriented learning, and skill development to enhance retention and elevate their strategic position in the industry, while also respecting the personal space of the employee.

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2 Learn new skills or refresh existing ones

Customer service operations is a field that constantly evolves with new technologies, trends, and customer expectations. To stay competitive and relevant, you need to keep learning new skills or refresh existing ones. You can use online platforms, courses, webinars, podcasts, or books to learn about topics such as customer experience, data analysis, automation, communication, or leadership. You can also use online tools, such as simulations, quizzes, or games, to practice your skills and test your knowledge.

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Myra Cook
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It’s important to stay up on new trends and enhance your skills in order to remain relevant. Employers are looking for skilled, versatile, knowledgeable employees who are constantly growing.

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Myra Cook
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It’s important to stay up on new trends and enhance your skills in order to remain relevant. Employers are looking for skilled, versatile, knowledgeable employees who are constantly growing.

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3 Network with other professionals

Networking is a key strategy to find new opportunities, learn from others, and expand your connections. You can network with other customer service operations professionals through online platforms, such as LinkedIn, Twitter, or forums, or offline events, such as workshops, conferences, or meetups. You can also reach out to your former colleagues, managers, or mentors and ask for referrals, recommendations, or feedback. Networking can help you discover hidden job openings, gain insights into different companies or industries, and build your personal brand.

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Universal Tradition

Director of Operations Universal Tradition Limited
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Social and Professional networking are extremely important not only for Carter pathing and advancement but simply for your mental health and work-life balance. We’re herd animals instinctively, so if anyone at Work asks if you know anyone suitable for a particular job opening you’ll immediately search through your list of contacts. In short - stay connected.

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4 Research potential employers and industries

Another way to use your time between jobs is to research potential employers and industries that interest you or match your career goals. You can use online sources, such as company websites, social media, blogs, or reviews, or offline sources, such as newspapers, magazines, or reports, to learn about their culture, values, mission, vision, products, services, customers, competitors, or challenges. Researching can help you tailor your resume and portfolio, prepare for interviews, and ask relevant questions.

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5 Volunteer for a cause or a project

Volunteering for a cause or a project that aligns with your passion, values, or skills can be a rewarding and beneficial experience. Volunteering can help you make a positive impact, meet new people, learn new things, or showcase your talents. You can volunteer for a nonprofit organization, a community group, or a professional association that needs customer service operations support. You can also use your volunteering experience to enhance your resume and portfolio and demonstrate your commitment and initiative.

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6 Take care of yourself

Last but not least, you should take care of yourself and your well-being while you are between jobs. Job hunting can be stressful, frustrating, or exhausting, so you need to balance your time and energy and avoid burnout. You can take care of yourself by setting a routine, staying active, eating healthy, sleeping well, meditating, or doing something you enjoy. You can also seek support from your family, friends, or professionals if you need it. Taking care of yourself can help you stay positive, motivated, and confident.

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Hithem Ibrahim

Head of Egypt
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Yes, I agree because, in my experience, operations people need to spend some quality time with themselves, their families, and friends. The wellbeing and feel good environment helps us to have a very positive energy and to refresh our mindset to start again in our daily lives to provide the best customer experience and satisfaction to our customers.

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Reginald Castillo

Operations Manager | PEE | MBA |
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Take care of yourself by constantly learning new things. Do things that are aligned to your personal goals. What I do is a daily morning walk for an hour and listen to motivational podcast and leadership.

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Reginald Castillo

Operations Manager | PEE | MBA |
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Take care of yourself by constantly learning new things. Do things that are aligned to your personal goals. What I do is a daily morning walk for an hour and listen to motivational podcast and leadership.

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Kelly B. Ivy, M.B.A.

Researcher @ Freelance | MBA
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By taking care of yourself, you'll have the energy to focus on what matters most to you. To be honest, we're always chasing to attain something, so when our intentions are on purpose, we tend to have a higher probability to reach our goals. The one thing that I've realized is, it's best to put pride aside and reach out to family and friends when you need help. It's not a weakness but it's a strength to build on.

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Kundan Kumar

Customer Experience & Operations Delivery Expert | 17+ Years Driving CX Transformation, E-Commerce Growth (Amazon, eBay), & Sales Performance | Proven Record of Driving Growth & Customer Retention
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Between jobs, customer service operations professionals can utilize their time effectively by investing in self-care. This could involve activities like exercising regularly, practicing mindfulness or meditation, pursuing hobbies, spending time with loved ones, or engaging in personal development through reading or online courses. Prioritizing self-care not only helps maintain mental and emotional well-being but also enhances productivity and resilience for future roles in the field.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can customer service operations professionals make the most of their time between jobs?

1

2

3

4

5

6

7

1 Update your resume and portfolio

2 Learn new skills or refresh existing ones

3 Network with other professionals

4 Research potential employers and industries

5 Volunteer for a cause or a project

6 Take care of yourself

7 Here’s what else to consider

Customer Service Operations

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How can customer service operations professionals make the most of their time between jobs?

1

2

3

4

5

6

7

1 Update your resume and portfolio

2 Learn new skills or refresh existing ones

3 Network with other professionals

4 Research potential employers and industries

5 Volunteer for a cause or a project

6 Take care of yourself

7 Here’s what else to consider

Customer Service Operations

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