How can chatbots reduce the workload of e-commerce customer service agents?
E-commerce customer service agents often have to deal with repetitive and mundane inquiries from online shoppers. This can lead to frustration, burnout, and low productivity. Chatbots, or automated conversational agents, can help reduce the workload of e-commerce customer service agents by providing instant and accurate answers to common questions, handling simple tasks, and escalating complex issues to human agents. In this article, we will explore how chatbots can benefit e-commerce customer service operations and what are some best practices for implementing them.