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How can airport managers make their crisis management plan more adaptable?

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Crisis management is a vital skill for airport managers, as they have to deal with various threats and emergencies that can affect their operations, staff, and passengers. However, no crisis is exactly the same, and airport managers need to be able to adapt their plans and actions to different situations and scenarios. How can they make their crisis management plan more adaptable? Here are some tips and best practices.

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Sufyan Bin Sufyan

Airport Operations || Entrepreneur || Business Intermediary || Business Strategist

1 Assess your risks

The first step to making your crisis management plan more adaptable is to identify and assess the potential risks that your airport faces. These can include natural disasters, security incidents, accidents, health outbreaks, technical failures, and so on. You should conduct a risk analysis that evaluates the likelihood and impact of each risk, and prioritize them accordingly. You should also review your existing plans and procedures, and identify any gaps or weaknesses that need to be addressed.

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2 Train your staff

The second step to making your crisis management plan more adaptable is to train your staff on how to respond to different crises. You should provide regular and realistic exercises and simulations that test your staff's skills, knowledge, and teamwork. You should also ensure that your staff are familiar with the roles and responsibilities of each team member, and the communication channels and protocols that are in place. You should also encourage your staff to be flexible and creative, and to use their judgment and initiative when faced with unexpected challenges.

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Sufyan Bin Sufyan

Airport Operations || Entrepreneur || Business Intermediary || Business Strategist
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An example can be given of monthly safety exercises given to staff in the form of case studies. The staff are then given room to study the materials given and give innovative and creative responses for which assessments are carried out. A panel decides then decides on the best of responses for recognition on the company’s monthly newsletter. Awards can also be given to encourage participation and focus of all staff in that direction.

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3 Update your resources

The third step to making your crisis management plan more adaptable is to update your resources and equipment that are essential for handling crises. You should ensure that you have enough supplies, such as food, water, medical kits, generators, and so on, that can last for a prolonged period of time. You should also ensure that you have backup systems and contingency plans for your critical infrastructure, such as power, water, communications, and security. You should also monitor and maintain your resources and equipment regularly, and replace or repair them as needed.

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4 Collaborate with stakeholders

The fourth step to making your crisis management plan more adaptable is to collaborate with your external stakeholders, such as airlines, authorities, media, and community. You should establish and maintain good relationships with them, and share relevant information and updates with them. You should also coordinate and align your plans and actions with them, and seek their support and feedback. You should also be prepared to deal with their expectations and demands, and to manage any conflicts or issues that may arise.

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Sufyan Bin Sufyan

Airport Operations || Entrepreneur || Business Intermediary || Business Strategist
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Stakeholder collaboration is one sure way to ensure this. The airport environment is made up 3 major parts; the airside, the terminal and the landside. Each of these parts has stakeholders. For example, the airside has the flight handling agencies, airside operations staff(marshals), aircraft engineers, fuel suppliers, third party contractors, among others and these people need to be trained on crises management and the plans in place to handle crises. For instance, in case there’s a flood at the airside of an airport, it may affect the fuel hydrants, parking stands, runway and/or taxiways and these stakeholders need to understand and support the plan put in place to manage this crises other than which they’ll end up causing more mess.

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5 Learn from experience

The fifth step to making your crisis management plan more adaptable is to learn from your own and others' experience in dealing with crises. You should conduct a thorough and honest evaluation of your performance and outcomes after each crisis, and identify what worked well and what needs to be improved. You should also collect and analyze data and feedback from your staff, stakeholders, and customers, and use them to inform your decisions and actions. You should also benchmark and adopt best practices and lessons learned from other airports and organizations that have faced similar or different crises.

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6 Review and revise

The sixth and final step to making your crisis management plan more adaptable is to review and revise it regularly. You should monitor and anticipate any changes or trends that may affect your airport, such as new regulations, technologies, customer preferences, and so on. You should also update and modify your plan and procedures accordingly, and communicate them to your staff and stakeholders. You should also test and validate your plan and procedures periodically, and ensure that they are still effective and relevant.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How can airport managers make their crisis management plan more adaptable?

1

2

3

4

5

6

7

1 Assess your risks

2 Train your staff

3 Update your resources

4 Collaborate with stakeholders

5 Learn from experience

6 Review and revise

7 Here’s what else to consider

Airport Management

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How can airport managers make their crisis management plan more adaptable?

1

2

3

4

5

6

7

1 Assess your risks

2 Train your staff

3 Update your resources

4 Collaborate with stakeholders

5 Learn from experience

6 Review and revise

7 Here’s what else to consider

Airport Management

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