Last updated on 2024年7月13日

Here's how you can use self-reflection to respond to failure and improve as a facility manager.

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Facility management (FM) is a multifaceted discipline that requires a broad skill set to manage the built environment efficiently and effectively. When things go wrong, it's natural to feel disappointed, but failure is also a valuable opportunity for growth. As a facility manager, harnessing the power of self-reflection is key to turning setbacks into stepping stones for improvement. This process involves analyzing what happened, understanding the factors that led to the failure, and identifying actionable steps you can take to prevent similar issues in the future. By embracing self-reflection, you can enhance your FM skills, build resilience, and cultivate a culture of continuous improvement within your organization.

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Raphael Alves

Seguran?a Corporativa | Preven??o a perdas | Riscos | Investiga??es | Preven??o a fraudes | Consultor
Georges BONNY

DTI chez KING CONSULTING SARL | Concepteur et développeur de centrale solaire photovolta?que / Data Center facilities…

1 Acknowledge Failure

When you face failure in FM, the first step is to acknowledge it without assigning blame or making excuses. This may be challenging, but it's crucial for personal and professional growth. Recognize that even the most skilled facility managers encounter setbacks. What matters is your response. Admitting a mistake allows you to take ownership of the situation, which is the foundation for effective problem-solving. It also demonstrates leadership and accountability, qualities that are essential in facility management.

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Raphael Alves

Seguran?a Corporativa | Preven??o a perdas | Riscos | Investiga??es | Preven??o a fraudes | Consultor
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Antes até das eventuais falhas, é importante avaliar os riscos e compartilha-los, caso o risco se materialize através da falha o tempo de resposta ao incidente irá ditar a gest?o de uma possível crise, após o tratamento se faz necessário o reconhecimento das falhas através do estudo de causa raiz.

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Roshan J.

Versatile Facility Operations and Maintenance Professional with Expertise in Building Facilities and Safety Management.
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Accept responsibility for the outcome without making excuses. Reflect on what went wrong and identify specific mistakes or oversights. Understand the impact of the failure on operations and team morale. By honestly acknowledging failure, you create a foundation for learning and growth. This self-awareness helps you develop strategies to prevent similar issues in the future and fosters a culture of accountability and continuous improvement within your team.

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Georges BONNY

DTI chez KING CONSULTING SARL | Concepteur et développeur de centrale solaire photovolta?que / Data Center facilities specialist/ PM
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D'après mon expérience, on parle d'échec lorsqu'il existe d'abord de la compétence ou de la connaissance. un ignorant ne saurait connaitre l'échec ou l'erreur. Le reconnaitre est encore plus important car la reconnaissance de son échec fait preuve de prise de responsabilité, d'ouverture à l'apprentissage ou l'amélioration donc à un développement constant. Le professionnel qui reconnait son échec est un candidat propice à la croissance professionnelle et intellectuelle.

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Juan Carlos Fernández

Site Facility Management Manager
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Reconocer un error a parte de cualquier otra valoración, denota honestidad para con uno mismo y con el resto. Primer paso para enmendarlo con rapidez, decisión y eficacia.

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2 Analyze Causes

Once you've acknowledged the failure, delve into the reasons behind it. Look at the situation objectively and identify the factors that contributed to the outcome. Were there unforeseen circumstances, lack of resources, or gaps in communication? Understanding the root causes will help you develop strategies to mitigate similar issues in the future. This analysis is not about dwelling on the negative but about gathering insights that will strengthen your approach to FM.

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Roshan J.

Versatile Facility Operations and Maintenance Professional with Expertise in Building Facilities and Safety Management.
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Break down the situation to identify contributing factors, whether they stem from planning, execution, or external variables. Ask critical questions about your decision-making process, resource allocation, and communication. Seek feedback from your team to gain different perspectives. Document your findings to understand patterns and underlying issues. By deeply analyzing the causes of failure, you can uncover valuable insights, adjust your strategies, and implement more effective solutions in the future.

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Georges BONNY

DTI chez KING CONSULTING SARL | Concepteur et développeur de centrale solaire photovolta?que / Data Center facilities specialist/ PM
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Une chose qui m'a été utile lors de mon précédent emploie était de faire une analyse poussée des causes de l'arrêt d'un équipement de facturation. Mon équipe et moi avons d? pour une première fois dans l'histoire de cette société, analyser tout son système d'alimentation en énergie. Ce qui nous a permit de comprendre profondément le fonction de certains systèmes complexes. une bonne analyse des causes d'un échec ou d'une erreur abouti toujours à une augmentation de compétences et une amélioration de l'expérience.

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Juan Carlos Fernández

Site Facility Management Manager
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Un error puede ser inesperado o por negligencia. En el primer caso, hay que analizar en profundidad las causas para siguiendo con una idea predictiva, evitar que se pueda volver a producir. En el segundo caso, si es por dejadez, se debe prescindir del responsable, si es mala ejecución sin ánimo de dolo, se debería poder reconducirlo.

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3 Reflect on Actions

Self-reflection requires a critical look at your actions and decisions. Consider what you could have done differently and how your choices influenced the outcome. This step isn't about self-criticism; it's an opportunity to learn and refine your decision-making process. By examining your actions, you gain clarity on your management style and how it impacts facility operations. This self-awareness is a powerful tool for professional development in FM.

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4 Seek Feedback

Engaging with your team and stakeholders to seek feedback is a vital part of the self-reflection process. Their perspectives can provide valuable insights that you might have overlooked. Constructive criticism can be hard to hear, but it's essential for identifying areas of improvement. Encourage open and honest communication, ensuring others that their input is appreciated and will be used to enhance FM practices.

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Georges BONNY

DTI chez KING CONSULTING SARL | Concepteur et développeur de centrale solaire photovolta?que / Data Center facilities specialist/ PM
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Demander le point de vue des collaborateurs est souvent considéré comme un aveu de faiblesse ou d'incompétence: FAUX! Cest une porte ouverte à la communication positive qui à pour but de prendre en considération les idées des collaborateur pour affiner votre décision.

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5 Plan Improvements

Armed with a deeper understanding of the failure and its causes, you can now create an action plan for improvement. This plan should include specific, measurable, achievable, relevant, and time-bound (SMART) goals. Whether it's implementing new procedures, investing in training, or improving communication channels, your plan should address the identified weaknesses and outline steps to strengthen your FM capabilities.

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Roshan J.

Versatile Facility Operations and Maintenance Professional with Expertise in Building Facilities and Safety Management.
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Identify specific areas that need change based on your analysis of the failure. Set clear, actionable goals for improvement. Develop a step-by-step plan to address weaknesses, incorporating feedback from your team. Implement changes incrementally and monitor their effectiveness. Regularly review progress and adjust your strategies as needed. By systematically planning improvements, you can turn failures into opportunities for growth and enhance your facility management practices.

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Juan Carlos Fernández

Site Facility Management Manager
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El plan de acción es tan efectivo como efectivo haya sido el análisis 360 de la incidencia y como se haya compartido con todas las partes implicadas.

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6 Move Forward

Finally, it's time to put your plan into action and move forward. Implement the improvements you've identified, and monitor their effectiveness over time. Remember that change doesn't happen overnight; be patient and persistent. Embrace a mindset of continuous learning and adaptation. As you progress, you'll find that each failure becomes less of a setback and more of an opportunity for growth in your FM career.

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Juan Carlos Fernández

Site Facility Management Manager
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Hay que recordar que los objetivos del plan de acción deben ser realistas, medibles y alcanzables. Debe ser aceptado por la parte ejecutiva y contar con los OPEX necesarios para ponerlo en marcha.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Roshan J.

Versatile Facility Operations and Maintenance Professional with Expertise in Building Facilities and Safety Management.
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1. Emotional Resilience: Develop the ability to manage stress and maintain a positive outlook. 2. Continuous Feedback: Establish a culture of regular feedback within your team. 3. Professional Development: Pursue ongoing training and education to stay current with industry standards. 4. Mentorship: Seek guidance from experienced mentors who can provide insights and advice. 5. Celebrate Small Wins: Recognize and celebrate incremental improvements to boost morale and motivation. By considering these aspects, you can enhance your ability to learn from failures and drive continuous improvement.

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Here's how you can use self-reflection to respond to failure and improve as a facility manager.

1

2

3

4

5

6

7

1 Acknowledge Failure

2 Analyze Causes

3 Reflect on Actions

4 Seek Feedback

5 Plan Improvements

6 Move Forward

7 Here’s what else to consider

Facility Management (FM)

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Here's how you can use self-reflection to respond to failure and improve as a facility manager.

1

2

3

4

5

6

7

1 Acknowledge Failure

2 Analyze Causes

3 Reflect on Actions

4 Seek Feedback

5 Plan Improvements

6 Move Forward

7 Here’s what else to consider

Facility Management (FM)

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