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Last updated on 2024年6月25日

Here's how you can use failure to establish trust and credibility with your team members and stakeholders.

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Facing failure can be a daunting experience, but in program management, it's an inevitable part of the process. As you navigate the complexities of managing various projects and teams, it's crucial to understand that how you respond to failure can significantly impact your ability to establish trust and credibility. By embracing failure as a learning opportunity and communicating transparently, you can foster a culture of resilience and continuous improvement. This article will guide you through leveraging failure to strengthen relationships with your team members and stakeholders.

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Paul Briggs

Interim Transformation & Delivery Specialist | Guiding & Enabling the C-Suite, Directors & Founders to Execute Change…
Navdeep Malik

Program Management Leader | Telecom Infrastructure and Services solutions Expert I Forbes Technology Council | AI and…
Florence Onwumere

Executive Program Manager |Founder The Purposeful Woman | Public speaker|TEF Mentor 2024 - I help organisations create…

1 Own It

When failure occurs, the first step is to take responsibility. This doesn't mean shouldering all the blame; rather, it's about acknowledging what went wrong and demonstrating accountability. By doing so, you show your team and stakeholders that you are committed to the project's success and willing to address issues head-on. This openness not only builds trust but also sets the stage for constructive dialogue on how to move forward.

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Navdeep Malik

Program Management Leader | Telecom Infrastructure and Services solutions Expert I Forbes Technology Council | AI and Digital Transformation I Judge I Mentor I Speaker I IEEE Sr. Member I IETE Fellow I IET Fellow
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To establish trust and credibility using failure, it's crucial to approach setbacks with openness and accountability. Transparently discuss any failures with both team members and stakeholders, clearly outlining what occurred and accepting responsibility where necessary. This transparency demonstrates your integrity and commitment to honesty, essential qualities for building trust and setting a precedent for open communication. After addressing the failure, engage in a thorough review to understand the root causes and learn from the mistakes. Include your team in this reflective process to encourage collective learning and improve future strategies. This approach bolsters your credibility as a leader who values growth and improvement.

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Florence Onwumere

Executive Program Manager |Founder The Purposeful Woman | Public speaker|TEF Mentor 2024 - I help organisations create and execute programs effectively and enhance their productivity.
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In addition be vulnerable!. Share your fears, doubts, and weaknesses with your team. This vulnerability can help build trust and create a sense of mutual understanding. Also show some resilience by demonstrating how you bounce back from failure and use it as an opportunity to learn and grow. By using failure to establish trust, you can: - Build stronger relationships with your team and stakeholders - Create a culture of transparency and accountability - Encourage innovation and experimentation - Foster a growth mindset and continuous learning - Demonstrate your commitment to personal and professional growth Trust is built when you show vulnerability

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Elveena Easara

Global Co-lead T&D @ O9 Solutions | Ex-Tredencian | Ex-Happiest Minds Technologies | Ex-Chegg India | Ex-IBMer
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Using failure to build trust and credibility with your team and stakeholders can be powerful. Here’s how I’ve approached it: First, own up to the mistake without making excuses. Being transparent about what went wrong shows integrity. Next, share what you’ve learned from the experience and how it will prevent future issues. This demonstrates your commitment to continuous improvement. Then, involve your team in developing solutions, which fosters a sense of collaboration and shared responsibility. Lastly, follow through on your action plan and communicate progress regularly. By turning failure into a learning opportunity, you can strengthen relationships and build a foundation of trust and credibility.

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Aman Kaur??

Program Manager | Transformation & Strategy | Co-Chair DEI Network | STEM Enthusiast
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Be open and honest about the failure. Take responsibility rather than shifting blame. Admitting mistakes demonstrates integrity and accountability, key components of trust.

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2 Analyze It

Once you've taken responsibility, the next step is to thoroughly analyze the failure. Engage your team in dissecting what happened, without pointing fingers, to identify the root causes. This collaborative approach not only uncovers valuable insights but also empowers team members by involving them in problem-solving. It demonstrates that you value their input and trust their expertise, which in turn enhances their trust in your leadership.

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3 Share It

Transparency is key in establishing trust. Share your findings from the failure analysis with both your team and stakeholders. Clearly communicate what went wrong, what was learned, and how it will influence future actions. This level of honesty shows that you prioritize the project's success over personal ego and are committed to making necessary adjustments. It also reassures stakeholders that their interests are being safeguarded.

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4 Learn From It

Learning from failure is essential for growth. Use the insights gained from your analysis to develop strategies that prevent similar issues from reoccurring. This proactive stance not only improves processes but also demonstrates to your team and stakeholders that you are dedicated to continuous improvement. As a result, they are more likely to trust your judgment and feel confident in the project's direction.

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5 Involve Them

Involving your team and stakeholders in the recovery process is a powerful way to build trust. Encourage them to contribute ideas and take part in implementing solutions. This inclusive approach not only leverages diverse perspectives for better outcomes but also fosters a sense of shared ownership and trust in the project's success.

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6 Move Forward

Finally, it's important to move forward with a clear plan of action. Use the lessons learned from the failure to refine your strategies and set new goals. By demonstrating a commitment to progress and showing confidence in your team's abilities, you reinforce trust and credibility. This forward momentum can transform a negative experience into a catalyst for positive change and stronger team cohesion.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Paul Briggs

Interim Transformation & Delivery Specialist | Guiding & Enabling the C-Suite, Directors & Founders to Execute Change & Tech Initiatives for Measurable Impact | LinkedIn Top Voice
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Learn and dont repeat in your next program delivery - From my experience, the most effective program managers understand the technical aspects of their projects and deeply care about their team. Building trust is paramount. I ALWAYS tell my team, "With me, trust is NOT earned. You START with the highest level of trust, and it’s yours to nourish or lose." This promotes transparency, active listening, and support. For example, when a critical project was behind schedule, I organized open forums for team members to voice concerns and propose solutions. This approach not only accelerated problem-solving but also boosted team morale and cohesion

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Aman Kaur??

Program Manager | Transformation & Strategy | Co-Chair DEI Network | STEM Enthusiast
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Transparency, accountability, and a focus on continuous improvement is key! Open dialogue about challenges and setbacks can lead to collective problem-solving and stronger team cohesion.

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Here's how you can use failure to establish trust and credibility with your team members and stakeholders.

1

2

3

4

5

6

7

1 Own It

2 Analyze It

3 Share It

4 Learn From It

5 Involve Them

6 Move Forward

7 Here’s what else to consider

Program Management

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Here's how you can use failure to establish trust and credibility with your team members and stakeholders.

1

2

3

4

5

6

7

1 Own It

2 Analyze It

3 Share It

4 Learn From It

5 Involve Them

6 Move Forward

7 Here’s what else to consider

Program Management

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