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Last updated on 2024年7月28日

Here's how you can transition from a food runner to a restaurant supervisor.

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Embarking on a career in hospitality can be an exhilarating journey, full of opportunities for growth and advancement. If you’re currently working as a food runner and have aspirations to move up the ladder to become a restaurant supervisor, you’re in the right place. This transition will not only require you to enhance your skill set but also to demonstrate leadership potential and a deep understanding of restaurant operations. Here’s a roadmap to help you navigate this career change successfully, ensuring that you are well-equipped to take on the responsibilities of a restaurant supervisor.

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Andrea Penney

Manager, IWK Health, RD, MAHN
Jason Carpenter

Food Service Manager at PriceSmart Jamaica Ltd.

1 Master Skills

To transition from a food runner to a restaurant supervisor, mastering essential skills is crucial. Begin by improving your communication ; as a supervisor, you'll need to effectively convey information between the kitchen staff and the front of the house. Learn the ins and outs of each role in the restaurant to understand how each team contributes to service excellence. Additionally, enhance your problem-solving abilities to handle customer complaints or staff issues adeptly. By acquiring these skills, you'll position yourself as a competent candidate ready for supervisory responsibilities.

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Samwel Ogombe

Hospitality professional, Host , Moral Advisor, Mentor
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Transitioning from a food runner to a restaurant supervisor requires dedication, skill development, and a strategic approach.

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2 Gain Knowledge

Deepening your knowledge of the restaurant industry is a vital step towards becoming a supervisor. Familiarize yourself with the business side of operations, including inventory management, cost control, and scheduling. Understanding health and safety regulations is also essential to ensure compliance and protect guests and staff. Take advantage of any training opportunities, whether in-house or through external courses, to broaden your understanding of restaurant management and operations.

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Samwel Ogombe

Hospitality professional, Host , Moral Advisor, Mentor
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Learn Operations Management: Gain a thorough understanding of restaurant operations beyond your current role. This includes scheduling, inventory management, and understanding profit margins. Enhance Leadership Skills: Develop skills in leadership, team management, conflict resolution, and decision-making. These are crucial for supervisory roles where you will be guiding and leading a team. Customer Service Excellence: Focus on delivering exceptional customer service. As a supervisor, you will be responsible for ensuring guests have a positive experience and addressing any issues promptly.

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3 Show Initiative

Showing initiative is a powerful way to signal your readiness for a supervisory role. Volunteer for additional responsibilities, such as assisting with inventory counts or training new staff. Demonstrate your commitment to the restaurant's success by suggesting improvements to processes or customer service strategies. By taking the lead without being asked, you show your superiors that you have the drive and foresight required for a supervisory position.

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Andrea Penney

Manager, IWK Health, RD, MAHN
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A few ways to demonstrate you're ready for a promotion: - Be on time for work - Offer helpful ideas and solutions to common problems - Help your teammates/coworkers; be a leader in a this area - Talk to your manager and tell them you're interested- they aren't a mind reader! - Be mindful of your current role; you're not the supervisor yet, so don't act like the boss unless you've been given permission

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Samwel Ogombe

Hospitality professional, Host , Moral Advisor, Mentor
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Let your manager or supervisor know about your career aspirations. Express your interest in taking on more responsibilities and advancing within the restaurant. Volunteer for additional tasks or projects that showcase your leadership potential and willingness to contribute beyond your current role.

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4 Build Relationships

Building strong relationships with both staff and customers is essential for any supervisor. Take the time to get to know your colleagues, learn about their strengths and challenges, and support them in their roles. Engage with customers to ensure their dining experience is memorable, which will not only help in maintaining customer loyalty but also provide you with direct feedback on service and operations. A supervisor who is respected and trusted by their team can significantly improve overall staff morale and productivity.

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Samwel Ogombe

Hospitality professional, Host , Moral Advisor, Mentor
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Build relationships with colleagues, supervisors, and other industry professionals. Networking can provide insights into job opportunities and potential mentors who can support your career growth.

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5 Seek Feedback

Actively seek feedback on your performance from both peers and managers. Constructive criticism can be invaluable in identifying areas for improvement and personal growth. Show that you are open to learning and willing to adapt by taking feedback seriously and working on any shortcomings. This proactive approach will demonstrate your commitment to professional development and your suitability for a leadership role.

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Samwel Ogombe

Hospitality professional, Host , Moral Advisor, Mentor
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Consider taking courses or certifications related to hospitality management, food safety, or leadership. These credentials can strengthen your resume and demonstrate your commitment to professional development.

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6 Lead by Example

Finally, lead by example to inspire those around you. Uphold the highest standards of work ethic, punctuality, and professionalism. As a supervisor, your behavior sets the tone for the rest of the team, so it's important to model the qualities you expect from others. By consistently exhibiting a positive attitude and a dedication to excellence, you'll earn the respect needed to effectively manage and motivate your team as a restaurant supervisor.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jason Carpenter

Food Service Manager at PriceSmart Jamaica Ltd.
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Organise your days, make a schedule, even if the tasks are repetitive. The schedule is not a prison, it will be your guide to improve your skills. If you notice that you are good at 8/10 task in your day day to operations. Place emphasis on the 2 weak areas. It may even require working overtime if approved. Trust me, it will pay off to be as well-rounded as possible for your promotion. When you have grasped your day to day. Be familiar with your direct leaders responsibility and take on what you can take on or allowed to take on.

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Here's how you can transition from a food runner to a restaurant supervisor.

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1 Master Skills

2 Gain Knowledge

3 Show Initiative

4 Build Relationships

5 Seek Feedback

6 Lead by Example

7 Here’s what else to consider

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