Here's how you can stand out as an exceptional account manager.

A common mistake I see many TSRs make when meeting with customers is that they have a product or service they want to sell and will blindly launch into their sales pitch. Unless you’ve taken the time to listen to your customer and really understand what drives their needs and decision making, it makes closing a deal exponentially more difficult. In short. Talk less and listen more. By asking probing, discovery questions you can often uncover information critical to your sales process.

Para se tornar um gerente de conta excepcional, cultive um conhecimento profundo do cliente, domine a comunica??o, pense estrategicamente, construa relacionamentos sólidos, resolva problemas com habilidade e invista em aprendizado contínuo.

Do what you say and say what you do. Communicate and demonstrate. Talk about your expectations (from both sides) and agree on them. These are what make any sales or service person successful.

It is a two way street like you must understand your clients pain points, requirements & timeline as well as you must understand the actual deliverable then communicate it with client and your team.

To become an exceptional account manager, you must Research Communicate Propose solutions As an account manager, you must continuously research your clients, their products and services. You need to understand their goals and find a way to contribute to their set objectives. Nothing beats value addition to clients. Your service must solve a problem, or else you become obsolete. It is important to compare your services to other offerings because they are an alternative to your clients. Communicate effectively, listen to your clients, communicate your thoughts and share ideas based on your findings. Propose solutions to your clients and clearly state the expectations. Product knowledge is invaluable to clients.

Communication is key in any relationship and as an professional you must understand the clients as well as your team's pain point and then need prepare a common minimum ground. Now you should convey this to both the stack holders in a very professional way that both can agree and working towards the success of the project.

One effective strategy I've utilized in account planning is organizing a forward-looking workshop. The workshop typically addresses anticipated challenges and opportunities, while also outlining our roadmap. When you have a deep understanding of your client's business, this setting fosters creative thinking and strategic discussions. It provides a platform to envision the future of your relationship with the client and to introduce them to additional products or services they might not have considered. It’s essential to demonstrate how you can continuously innovate to add value to the client. This proactive approach reinforces your role as a trusted advisor and strengthens the partnership by showing commitment to their success.

Understand needs asap to perform best , communications n requirements must be listed carefully, action on aforesaid is mandatory and in proper timelines n final thing Satisfied client's are growth key hence full fill each n everything whatever asked

Relationship building is pivotal for standing out as an exceptional account manager. Strong client rapport fosters trust, aiding in understanding their needs. Effective communication ensures alignment, facilitating smoother collaboration. During challenges, robust relationships allow for proactive problem-solving and support, strengthening client loyalty. Investing in long-term partnerships showcases your commitment and value, distinguishing you as an outstanding account manager.

I have always found the honest, straightforward and open approach to be best. Be honest, promise what you can deliver, say when you can’t and why, say sorry when you make mistakes and own them. Be straightforward in your approach, call a spade a spade and don’t dress it up in fancy words. Be open to change and criticism. Listen carefully, take notes and get back on the points raised. You do not need to become defensive or shout and scream- just be real and be the grown up in the room.

Continuous learning is crucial for staying current with industry developments and maintaining sharp skills. It also allows you to demonstrate your connection to the client's industry, positioning you as a trusted expert. Also make time to share relevant insights and information with clients. This shows that you're actively thinking about their business and committed to their success. This consistent delivery of value not only strengthens your relationship but also reinforces your role as a valuable partner.

To keep up with changes in your customer‘s industry, you need to use every available source of information. Follow relevant experts on LinkedIn, read specific magazines and daily newspapers, subscribe to newsletters and webinars of your clients, other players in your customer’s industry and consultancies. This way it’s unlikely you’re going to miss out on information an can react as soon as there’s a problem you can deliver the solution to. That way you’re more likely to be successful in cross- and upselling with your customers and in building trust.

Tailored Solutions Provider: Ditch the one-size-fits-all approach. Instead, focus on understanding your clients' specific needs and develop customized solutions that deliver value. Become a problem-solver, proactively anticipating challenges and offering solutions before they arise. Value Champion: Always emphasize how your solutions contribute to your client's success. Quantify the value you bring, showcasing how your services contribute to their bottom line or strategic objectives. Proactive Partner: Don't just wait for clients to come to you. Be proactive in your approach. Regularly update them on industry trends, share relevant insights, and identify new opportunities for collaboration.

Be creative but make sure it turns into results. This is a results first job so whatever you do get the right result. Feel free to get it anyway that aligns with your ethical and professional lines. Don't get caught up trying to get results exactly how the process is outlined, get the results no matter what.

To stand out as an exceptional account manager, accountability, proactive approach, organization, commitment, time management, honesty, decision-making, continuous learning, and adaptability are crucial. Being reliable, proactive, and organized, while also demonstrating integrity, effective decision-making, and a willingness to learn and adapt, sets you apart in delivering exceptional results consistently.