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Here's how you can showcase your value and contributions to your boss in the BPO industry.

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In the Business Process Outsourcing (BPO) industry, standing out to your boss can be a game-changer for your career. As you navigate the competitive landscape of BPO, where tasks are contracted to third-party service providers, it's crucial to demonstrate your unique value. Whether you're handling customer service, data entry, or technical support, showcasing your contributions effectively can lead to recognition and growth opportunities. This article will guide you through practical ways to make your efforts visible and appreciated by your boss in the BPO sector.

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Carl Demetria

Information Systems | Public Policy | Data Privacy | Emergency Medicine | Currently Foreign Service Officer at the…
Rashmi Priya (ICF PCC)

TEDx Speaker | Certified Personal Growth Coach (ICF PCC) | Mentor Coach (MCCP) | Team Coach (TCFCC-GTCI) | Facilitator…

1 Track Results

Keeping a detailed record of your achievements is essential in the BPO industry. You should maintain a log of your completed projects, the challenges you've overcome, and the positive feedback from clients or team members. This tangible evidence of your hard work and success can be presented during performance reviews or discussions about career advancement. It's not just about the quantity of work you do; the quality and impact of your contributions are what truly set you apart.

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Carl Demetria

Information Systems | Public Policy | Data Privacy | Emergency Medicine | Currently Foreign Service Officer at the Department of Foreign Affairs
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Be consistent. Results tracking will help you achieve this. A proven track record of consistent results is an unmistakable proof of value. You can also use this across other verticals, especially if the metric is not industry-specific.

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2 Be Proactive

In a BPO setting, taking initiative can significantly enhance your visibility to management. Don't wait for instructions; instead, look for areas where you can improve processes or solve problems before they escalate. By identifying inefficiencies and proposing solutions, you demonstrate critical thinking and a commitment to the company's success. This proactive approach shows that you're not just executing tasks but are genuinely invested in the wellbeing of the business.

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3 Communicate Well

Effective communication is a cornerstone of success in any role, particularly in BPO. Ensure that you regularly update your boss on your progress, share insights from your interactions with clients, and articulate any challenges you're facing. This open dialogue will not only help in building trust but also position you as a reliable and transparent member of the team. Remember, it's not just about speaking up; it's also about listening and adapting based on feedback.

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Carl Demetria

Information Systems | Public Policy | Data Privacy | Emergency Medicine | Currently Foreign Service Officer at the Department of Foreign Affairs
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It's not enough to perform well. As you communicate well with clients, so must you be able to communicate your value to decision-makers above you. Provide them with timely analysis on trends and they will find you to be invaluable in operations.

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Rashmi Priya (ICF PCC)

TEDx Speaker | Certified Personal Growth Coach (ICF PCC) | Mentor Coach (MCCP) | Team Coach (TCFCC-GTCI) | Facilitator | Mind Mastery Mentor | Assessor | L&D Enthusiast
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One of the biggest mistakes employees make is assuming that their work will speak for itself and that they don't need to communicate about their work to their bosses. Many employees think of speaking about their work as 'showing off' or consider it to be an acceptable behaviour. The reality is that managers are busy and especially in BPO set up, they have multiple shifts, clients to handle. Hence keeping them updated about your progress, sharing your leanings from your interactions and experiences and asking for feedback are cornerstones of creating and communicating value in your team.

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4 Develop Skills

In the ever-evolving landscape of BPO, continuous learning is key. By acquiring new skills and certifications relevant to your field, you make yourself an invaluable asset. Whether it's learning a new software system or mastering a foreign language to communicate with international clients, these efforts show your dedication to personal and professional growth. Inform your boss of your learning initiatives as they can lead to new opportunities within the company.

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5 Build Relationships

Fostering strong relationships with colleagues and clients in the BPO industry can amplify your contributions. When you collaborate effectively and help others succeed, your value within the team increases. These relationships can lead to endorsements that highlight your cooperative nature and leadership skills. Plus, a network of supporters can often speak on your behalf, reinforcing your impact to your boss.

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6 Offer Solutions

Lastly, don't just identify problems; be the one who offers solutions. In the BPO industry, where efficiency and customer satisfaction are paramount, your ability to address issues creatively and effectively can distinguish you. When presenting these solutions to your boss, focus on how they will benefit the company in terms of cost savings, improved service quality, or customer retention. This strategic approach can position you as a forward-thinking contributor.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Josephine Bolum-Onuigbo, ACA

Management Accountant/Business Strategist
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Because the BPO space is vast and increasingly competitive, it's crucial to stay informed about changes both within and outside the industry that can impact your activities. Being prepared to seize opportunities and address threats is essential. Be Innovate and creative in the services you provide to clients. Gathering extensive knowledge has always been beneficial.

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Here's how you can showcase your value and contributions to your boss in the BPO industry.

1

2

3

4

5

6

7

1 Track Results

2 Be Proactive

3 Communicate Well

4 Develop Skills

5 Build Relationships

6 Offer Solutions

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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Here's how you can showcase your value and contributions to your boss in the BPO industry.

1

2

3

4

5

6

7

1 Track Results

2 Be Proactive

3 Communicate Well

4 Develop Skills

5 Build Relationships

6 Offer Solutions

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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