Last updated on 2024年6月12日

Here's how you can shape information architecture practices with stakeholder feedback.

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Understanding the importance of stakeholder feedback is crucial in shaping effective information architecture (IA). This process involves organizing and structuring content on websites and applications to help users find information easily. By engaging stakeholders, you can gain insights into user needs and preferences, which can inform the IA design. This ensures that the IA is user-centered, aligning with the goals and expectations of both users and stakeholders. Now, let's explore how you can incorporate stakeholder feedback into your IA practices to create intuitive and efficient digital environments.

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Nebojsha Antic ??

?? 203x LinkedIn Top Voice | BI Developer - Kin + Carta | ?? Certified Google Professional Cloud Architect and Data…
Tim Van Meter

Experience Designer, team builder, and general question asker
Ammar Zaied

Architecte Power Platform & Dynamics 365 | 4X MCT | Microsoft Certified

1 Gather Input

To shape information architecture effectively, start by gathering input from a diverse group of stakeholders. These can include end-users, business executives, content creators, and IT professionals. Use various methods such as interviews, surveys, and workshops to collect their perspectives on what works well and what needs improvement. This feedback provides a wealth of insights into the user experience and can highlight areas where the current IA may be falling short. By considering these diverse viewpoints, you can create an IA that meets a wide range of needs and expectations.

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Tim Van Meter

Experience Designer, team builder, and general question asker
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Input is key. Stakeholders often provide a good framing of what the business feels is an appropriate IA, but then the next and most important step is to gather input from actual users of the product or service. This insight, coupled with the business direction, will help provide an invaluable understanding of where the business can do better to improve its experiences and interact with its consumers.

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Ammar Zaied

Architecte Power Platform & Dynamics 365 | 4X MCT | Microsoft Certified
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Voici quelques étapes : 1- Identifier les parties prenantes. 2- collecte de commentaires : avec des entretiens individuels, des enquêtes et des ateliers de groupe. 3- Analyse des commentaires. 4- Adaptabilité et évolutivité.

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2 Analyze Data

Once you've collected feedback, the next step is to analyze the data thoroughly. Look for patterns, common issues, and unique suggestions that could improve the IA. This analysis should go beyond surface-level preferences, delving into the reasons behind stakeholder opinions. Understanding the 'why' behind the feedback will help you make informed decisions that address the root causes of any usability issues. This deep dive into the data is crucial for crafting an IA that truly resonates with users and supports their journey through your digital space.

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Nebojsha Antic ??

?? 203x LinkedIn Top Voice | BI Developer - Kin + Carta | ?? Certified Google Professional Cloud Architect and Data Engineer | Microsoft ?? AI Engineer, Fabric Analytics Engineer, Azure Administrator, Data Scientist
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- ?? Collect and analyze stakeholder feedback to identify patterns, common issues, and unique suggestions for improving IA. - ?? Delve into the reasons behind stakeholder opinions to understand the 'why' and address root causes of usability issues. - ?? Use in-depth data analysis to make informed decisions that enhance the overall user experience. - ?? Focus on crafting an IA that resonates with users and supports their journey through your digital space. - ?? Continuously gather and assess feedback to refine and optimize IA practices based on stakeholder insights.

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3 Prioritize Changes

After analyzing stakeholder feedback, it's time to prioritize changes to the information architecture. Not all feedback will be equally important or feasible to implement, so you need to determine which suggestions will have the most significant impact on user experience. Consider factors such as the frequency of feedback on certain issues, the severity of usability problems, and alignment with business objectives. By prioritizing changes based on these criteria, you can ensure that your efforts are focused on making meaningful improvements to the IA.

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4 Iterate Design

Information architecture is not a one-time task but an iterative process. After implementing the prioritized changes, share the updated IA with stakeholders for further feedback. This iterative cycle allows for continuous refinement and ensures that the IA evolves in response to user needs and technological advancements. Each iteration should be seen as an opportunity to enhance the usability and effectiveness of your digital products, leading to a more satisfying user experience overall.

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Ammar Zaied

Architecte Power Platform & Dynamics 365 | 4X MCT | Microsoft Certified
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Les points importants à considérer pour assurer une évolution efficace, c'est l'itération constante, le partage avec les parties prenantes, l'évaluation continue, la technologie évolutive et la convivialité et efficacité

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5 Test Usability

Usability testing is a vital step in validating the changes made to your information architecture. Create prototypes or use existing platforms to test how real users interact with the revised IA. Observe their behavior, ask for their thoughts, and note any difficulties they encounter. This direct user feedback is invaluable in confirming whether the updates have successfully addressed previous issues and improved the overall user experience. Be prepared to make further adjustments based on these findings to fine-tune the IA.

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6 Communicate Results

Finally, communicate the results of your efforts back to stakeholders. This transparency builds trust and shows that their input has been valued and acted upon. Detail how their feedback was incorporated, what changes were made, and the positive outcomes of these modifications. By closing the feedback loop, stakeholders are more likely to engage in future IA development processes, fostering a collaborative environment where everyone works towards a shared goal of creating an optimal user experience.

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Ammar Zaied

Architecte Power Platform & Dynamics 365 | 4X MCT | Microsoft Certified
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D'après mon expérience, voici quelques étapes pour communiquer efficacement : des réunions de suivi, les rapports détaillés, la transparence, un plan d'action futur et montrer de la reconnaissance pour les contributions des parties prenantes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can shape information architecture practices with stakeholder feedback.

1

2

3

4

5

6

7

1 Gather Input

2 Analyze Data

3 Prioritize Changes

4 Iterate Design

5 Test Usability

6 Communicate Results

7 Here’s what else to consider

Information Architecture

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Here's how you can shape information architecture practices with stakeholder feedback.

1

2

3

4

5

6

7

1 Gather Input

2 Analyze Data

3 Prioritize Changes

4 Iterate Design

5 Test Usability

6 Communicate Results

7 Here’s what else to consider

Information Architecture

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