Here's how you can resolve conflicts in the transportation industry through effective communication.

Uma vez em uma das empresas que tive o prazer de trabalhar, o diretor de opera??es no qual eu tinha report direto me passou a seguinte orienta??o.. nunca desvie dos pequenos problemas. Estes se n?o tratados adequadamente e no momento inicial podem se tornar um grande problema no futuro. Nada melhor que estabelecer uma boa comunica??o entre as partes conflituosas na busca da solu??o dos conflitos. Ser honesto e justo com as partes facilita e muito. Seja criativo, mas acima de tudo justo.

Conflicts often arise due to miscommunication or differing priorities. Resolving these conflicts requires proactive communication strategies. It helps to establish clear channels for communication among all stakeholders, including Office teams, drivers, dispatchers, clients, etc.. Encourage open dialogue to address concerns promptly. Promote active listening to understand perspectives fully before proposing solutions. Implement regular training programs to enhance communication skills for all employees. Finally, foster a culture of respect and collaboration to encourage constructive conflict resolution. By prioritizing effective communication, conflicts can be resolved by minimizing disruptions and improving overall operational efficiency.

Dans l'industrie du transport, les conflits nuisent à la productivité et à l'efficacité de l'entreprise, chaque décision et chaque seconde sont cruciales pour maintenir l'harmonie et la productivité, à travers une communication efficace. Voici des facettes de la communication efficace qui présentent des solutions concrètes pour promouvoir la bonne entente entre les travailleurs. 1- Comprendre les problèmes : c'est la première étape pour identifier les facteurs qui contribuent aux conflits. Ex( la pression temporelle, le stress ou les problèmes de communication interne). Il est vital de mettre en place les mécanismes permettant aux employés de s'exprimer, tels que des réunions régulières des bo?tes à suggestions ou des enquêtes anonymes !

Resolve conflicts in the transportation industry by first understanding the underlying issues. Listen actively to all parties involved to grasp their perspectives and concerns. Clarify misunderstandings and address any discrepancies in expectations or communication. Encourage open dialogue to foster mutual understanding and trust. Analyze root causes of conflicts, such as scheduling conflicts or resource limitations. By gaining insight into the issues at hand, you can develop targeted solutions and facilitate constructive communication to resolve conflicts effectively.

Ao entender completamente o problema e adotar uma abordagem colaborativa e orientada para a solu??o, é possível resolver conflitos de forma construtiva e promover rela??es saudáveis e produtivas.

Once you know the issues, start a conversation with everyone involved. Make sure everyone has a chance to speak. Create a space where people feel comfortable sharing their thoughts. The goal is to get everyone talking so you can find common ground.

Ademas de um dialogo abierto en transporte debe existir um libro abierto, para tener numeros, fatos e indicadores, para esta dialogo ser contruitivo e focado en resultados

2- Le dialogue ouvert : Après avoir Identifier les problèmes clés, il faudra ensuite engager un dialogue ouvert et dynamique. C'est par cette communication que vous batirez des solutions innovantes et efficaces. Cela peut se faire par le biais de réunions de groupe, d'entretiens individuels ou de méditation. L'objectif est de créer un espace sécurisé ou chacun peut s'exprimer librement, écouter activement les autres et essayer de comprendre leur point de vue. Cette communication ouverte permettra de réduire les malentendus et d'éviter la propagation des rumeurs, favorisant ainsi la résolution des conflits de manière constructive !

After everyone has had their say, look for areas where people agree. This is the common ground you can build on. Talk about shared goals, like keeping the business running smoothly and keeping everyone safe. When people see what they have in common, they're more open to compromise.

para entender ambas partes es importnate de nuevo tener datos e numeros do que estara se dicutiendo, estamos falando de transporte con indicadores de servico o costo, basara a conversacion en datos e fatos, para tener foco na solucao e conseguir consenso

Now that you have common ground, work on finding solutions. Invite everyone to suggest ideas. The more people contribute, the more likely you'll find a good solution. Make sure to consider all options, even the ones that seem unusual. Sometimes the best answers come from thinking outside the box.

Toermente de ideas sempre es um forma de trazer ideas disruptivas para probelmaas complexos, No abata en la decolagem, deixa surgir ideas novas e seguir exploramdo mesmo que em um principio paraezcan malucas

4- Découvrir les solutions : à cette étape une communication efficace permettra d'explorer activement les différentes solutions aux conflits identifiés. En encourageant la créativité et l'innovation, les employés peuvent trouver des solutions qui répondent aux besoins et aux intérêts de toutes les parties concernées. Dans cette optique il est important de promouvoir la collaboration et la recherche de consensus tout en contr?lant les éventuels biais ou positions trop partisanes. Les principes de négociation raisonnée et de médiation peuvent être utilisés pour faciliter la recherche de solutions durables.

una vez que tem consenso, que tem una solucion tenes que buiscar implmentar, para eso es importnate hacer um seguimiento con toda equipo

Once you've chosen a solution, put it into action. Explain what will happen and who will do what. Make sure everyone knows the timeline and their role in making it work. As the plan moves forward, keep an eye on things to make sure everything is on track.

In my experience, the age old cliche is true, “Learn from your mistakes.” Reflecting on the causes of the conflict allow a leader to discover a solution. Seek additional communication methods that decrease opportunities for complex conflicts to develop in the workplace. The goal is to quickly implement changes to address the conflict.

After the plan has been in place for a while, review how it went. Did it fix the problem? What could have gone better? Talk to everyone involved to get their feedback. This will help you learn from the experience and do better next time.

Finally, think about what else might affect conflicts in transportation. This industry changes quickly, with new technology and regulations. Keep an eye on these changes and think about how they might lead to future conflicts. Stay flexible and be ready to adapt your approach as needed. If you stay open to learning, you'll be better at solving conflicts when they come up.

Um grande problema que normalmente vejo na rela??o com parceiros de transportes é o SLA, que nem sempre funciona porque na maioria das vezes n?o traduz a real necessidade das opera??es do embarcador, da transportado e do cliente. Para estabelecer um bom SLA é preciso mapear os principais pontos de controle para atingir o objetivo final, que é a satisfa??o do cliente. N?o adianta colocar um número enorme de KPIs no SLA e depois n?o conseguir fazer o acompanhamento e, principalmente, trabalhar nas melhorias. Na minha experiência, cerca de 5 a 7 indicadores abrangendo etapas diferentes do processo e com pesos distintos, de acordo com impacto que geraria no nível de servi?o ao cliente, além de reuni?es mensais com os piores do ranking.