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Last updated on 2024年8月18日

Here's how you can resolve conflicts between corporate accountants and auditors.

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Conflicts between corporate accountants and auditors are not uncommon in the business world. Both parties play crucial roles in ensuring a company's financial integrity, but their objectives can sometimes seem at odds. Auditors are independent professionals hired to examine financial statements and ensure they are fair and accurate, while corporate accountants are employed by the company to manage its financial records and reporting. The friction often arises from differing perspectives on financial practices and the interpretation of regulations. Understanding how to navigate and resolve these conflicts is essential for maintaining a company's fiscal health and reputation.

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1 Understand Roles

Understanding the distinct roles and responsibilities of corporate accountants and auditors is the first step in resolving conflicts. Accountants are tasked with creating financial statements and ensuring the day-to-day financial operations align with management's goals. Auditors, on the other hand, are responsible for evaluating the accuracy of financial statements and compliance with applicable laws. By recognizing these different objectives, both parties can appreciate the importance of each other's work, which is fundamental to fostering a collaborative environment.

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Anthony Feryanto Tampubolon

Partner at SW Indonesia with expertise in Accounting and Business/Management
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Regular communication and joint training sessions, which align goals and share best practices, can foster mutual respect and understanding by highlighting the value of each role for auditors and accountants. It is also about dealing with differences of opinion constructively, establishing clear guidelines, and using conflict resolution processes. By continuing to understand the goals of each profession, accountants strive to produce accurate and timely financial reporting that supports business decisions. Auditors focus on verifying the reliability of these reports and ensuring regulatory compliance.

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Emmanuel dos Anjos, MSc

Finance Director | Senior Controller
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Promova a compreens?o mútua entre contadores corporativos e auditores. Isso pode ser feito através de sess?es de treinamento e workshops onde ambos os grupos podem aprender sobre as responsabilidades e desafios um do outro. A educa??o contínua sobre os princípios contábeis, regulamenta??es e objetivos das auditorias pode ajudar a construir uma base de respeito e colabora??o.

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2 Open Dialogue

Open dialogue is key to resolving conflicts between corporate accountants and auditors . Encourage regular communication and establish clear channels for discussing concerns and discrepancies. This proactive approach allows both parties to address issues as they arise, rather than allowing them to fester into larger problems. Transparency in communication not only helps in clarifying misunderstandings but also builds trust, which is critical for a constructive working relationship.

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Anthony Feryanto Tampubolon

Partner at SW Indonesia with expertise in Accounting and Business/Management
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A proactive approach enables timely identification and resolution of issues, thereby preventing escalation. Regular interactions foster a collaborative environment, allowing both parties to work together to find solutions, thereby increasing efficiency and reducing misunderstandings. Schedule regular meetings, use clear and concise language, listen actively, and foster a culture of mutual respect. Transparent communication relies on trust and accountability, yet it can encounter obstacles like confidentiality concerns and information overload. Maintain professionalism and security by striking a balance between transparency and discretion.

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Mojca Gornjak, PhD

Experience in Accounting (IFRS), Finance, Taxes, and Sustainability; Certified Fraud Examiner; Certified Management Accountant, Assistant Professor (Accounting, Management Accounting, Economics, Taxes, Fraud in Finance)
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Open dialogue is key to having good communication with auditors. If some issue pops up, I recommend having a short meeting as soon as possible with auditors (a partner should be involved) to clarify the subject and to find a solution. This active approach improves communication and transparency and builds trust between the company and auditors.

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3 Define Expectations

Clearly defining expectations for both corporate accountants and auditors can prevent many conflicts before they start. This involves setting specific guidelines for reporting, documentation, and response times to inquiries. When both parties understand what is anticipated from them, it minimizes the chances of misinterpretation and dissatisfaction. Establishing a mutual understanding of the scope of work, timelines, and deliverables can significantly reduce friction.

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Emmanuel dos Anjos, MSc

Finance Director | Senior Controller
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Reforce os objetivos comuns que tanto os contadores quanto os auditores compartilham, como a precis?o e integridade dos relatórios financeiros. Quando ambas as partes reconhecem que est?o trabalhando para um objetivo comum, é mais provável que colaborem e resolvam conflitos de maneira construtiva.

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4 Training Sessions

Conducting joint training sessions for corporate accountants and auditors can be an effective way to resolve conflicts. These sessions should focus on updates in accounting standards , regulatory requirements, and best practices in financial reporting. By learning together, accountants and auditors can develop a shared understanding of the challenges they face and the reasons behind certain procedures, which can enhance cooperation and reduce disagreements.

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5 Conflict Resolution

Implementing a structured conflict resolution process is crucial for handling disputes between corporate accountants and auditors effectively. This process should include steps such as identifying the root cause of the conflict, exploring all perspectives , and working towards a mutually acceptable solution. It's important that this process is perceived as fair and impartial, ensuring that both parties feel their concerns are being heard and addressed.

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Jeffrey Johanns

Associate Professor of Instruction at University of Texas at Austin - McCombs School of Business
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It is important to involve other parties not directly involved in the issues, e.g. the quality review partner (if the company is public) and the audit committee chair. Both are knowledgeable and can bring fresh perspectives, and perhaps new facts to the debate. Also, a large firm's national office can get involved. National office experts bring extensive experience to the issue and can help both the accountants and auditors see a bigger picture. Often, if parties are given new information and viewpoints they can be persuaded to modify their views, without embarrassment.

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Emmanuel dos Anjos, MSc

Finance Director | Senior Controller
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Utilize ferramentas tecnológicas que facilitem a colabora??o e a comunica??o entre contadores e auditores. Plataformas de gest?o de projetos e softwares de contabilidade integrados podem ajudar a manter todos informados e reduzir a frustra??o causada por lacunas de informa??o.

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6 Continuous Improvement

Lastly, focus on continuous improvement in the relationship between corporate accountants and auditors. Regular feedback sessions can help identify areas for improvement and prevent the recurrence of past conflicts. Emphasizing a culture of continuous learning and adaptation ensures that both parties are always looking for ways to enhance their collaboration, which is beneficial for the financial health of the company.

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Emmanuel dos Anjos, MSc

Finance Director | Senior Controller
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Compartilhe exemplos de boas práticas e histórias de sucesso de outras empresas que conseguiram resolver conflitos entre contadores e auditores. Isso pode oferecer inspira??o e estratégias práticas para resolver problemas semelhantes.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Corporate Accounting

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Here's how you can resolve conflicts between corporate accountants and auditors.

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1 Understand Roles

2 Open Dialogue

3 Define Expectations

4 Training Sessions

5 Conflict Resolution

6 Continuous Improvement

7 Here’s what else to consider

Corporate Accounting

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