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Here's how you can promote fairness and impartiality while resolving conflicts as a team manager.

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As a team manager, you're often at the helm of navigating conflicts within your team. It's a challenging aspect of leadership, but fostering an environment of fairness and impartiality can make conflict resolution a vehicle for growth and cohesion. Understanding the importance of neutrality, actively listening to all sides, and fostering a culture of open communication are key. Moreover, implementing structured conflict resolution processes and ensuring follow-through are essential. By embracing these strategies, you can turn conflicts into opportunities for strengthening your team.

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Danny Lee

Senior Director @ Synergy Financial Advisers | 2 times COT, 8 times MDRT Qualifier| Strategic Initiatives | Investment…
Ahmed Jelani

Senior Payable Specialist with 16+ years of experience

1 Listen Actively

Active listening is not just hearing what your team members say; it's about understanding the underlying messages and emotions. When resolving conflicts, ensure you give each party an equal opportunity to speak without interruption. Reflect on what is said and clarify points to demonstrate that you value their perspective. This approach will not only help you grasp the nuances of the issue but also show your team that you are a fair and attentive mediator.

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Ahmed Jelani

Senior Payable Specialist with 16+ years of experience
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By Listening to both /All sides can help find the root cause of the conflict and Brainstorm with teams involved to address the issue subsequently

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Abhishek Saini

Lead Software Developer @ Tyroo? System Architecture & Microservices ? REST API ? AWS ? Problem Solver ? AI Enthusiast
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Whenever you as a manager face this situation, make an assumption that both parties are speaking truth and talk to them one by one. 1. They should feel being listened. 2. After listening to both parties propose them a middle ground to settle in and never pass a judgement about who's right and who's wrong.

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Danny Lee

Senior Director @ Synergy Financial Advisers | 2 times COT, 8 times MDRT Qualifier| Strategic Initiatives | Investment Advisory | Accredited Trainer and Platform Speaker
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Active listening allows you to listen to the various nuances and viewpoints of each team members. Conflicts occur when there are unmet expectations or unresolved emotions that each party hold dearly to. Allow some time and space for each party to share their perspectives and air their grievances, and as a mediator, don't jump into conclusions or make any judgement before taking time to listen to all sides.

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2 Stay Neutral

Maintaining neutrality is crucial in managing team conflicts. Avoid taking sides or making premature judgments. Approach each situation with an open mind and consider all viewpoints with equal weight. Your role is to facilitate a resolution that benefits the team as a whole, not to validate one person's stance over another. By staying neutral, you build trust and respect, which are essential for a harmonious team dynamic.

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Danny Lee

Senior Director @ Synergy Financial Advisers | 2 times COT, 8 times MDRT Qualifier| Strategic Initiatives | Investment Advisory | Accredited Trainer and Platform Speaker
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Neutrality and impartiality is important as it builds trust and reduces the risk of being biased to a particular side. The best way to show neutrality is to frame the outcome for the conflict resolution, which is to resolve the issues objectively and allow all concerned parties to move on.

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Ahmed Jelani

Senior Payable Specialist with 16+ years of experience
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Staying neutral is necessary while listening and observing the conflict at hand can lead to a harmonious outcome where all sides can Practically work on the solution rather pointing fingers

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3 Encourage Dialogue

Encourage your team members to engage in open dialogue amongst themselves. Facilitate a safe space where everyone feels comfortable expressing their thoughts and feelings without fear of retribution. This not only helps in airing out grievances but also promotes mutual understanding. When team members are part of the conversation, they are more likely to commit to the solution because they had a hand in shaping it.

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Ahmed Jelani

Senior Payable Specialist with 16+ years of experience
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Encourage all involved to speak their mind and bring their experience ans expertise to the table without being Put against unnecessary questioning

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4 Implement Processes

Having structured processes for conflict resolution is vital. These processes should be clear, consistent, and known to all team members. Whether it's a step-by-step guide or a designated mediator, having a framework in place ensures that conflicts are addressed in a methodical and fair manner. This structure also prevents the escalation of issues by providing a clear pathway to resolution.

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Ahmed Jelani

Senior Payable Specialist with 16+ years of experience
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Written policies and structural guidelines can help avoid conflicts in the 1st place . If such guidelines are not available, their should be approach to include or invoke to arrange guidelines and keep updating them with variations of the situations to avoid conflicts

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5 Follow Through

After reaching a resolution, it's important to follow through with the agreed-upon actions. This step reinforces accountability and demonstrates that the conflict resolution process is taken seriously. Ensure that all parties understand their responsibilities moving forward and check in periodically to gauge progress. Following through helps prevent similar conflicts from arising and shows your commitment to maintaining a fair workplace.

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Ahmed Jelani

Senior Payable Specialist with 16+ years of experience
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Follow up: After a solution has been reached, follow up with both parties to ensure that the conflict has been resolved and that everyone is satisfied with the outcome. Remember that conflict resolution is an ongoing process and may require multiple conversations and actions to reach a resolution.

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6 Build Culture

Finally, promote a culture where fairness and impartiality are valued beyond just conflict resolution. Encourage your team to embrace diversity of thought and to respect each other's viewpoints. When fairness becomes a core aspect of your team's ethos, conflicts are less likely to occur, and when they do, they are more easily resolved. A strong culture acts as both a preventative measure and a foundation for effective conflict management.

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Danny Lee

Senior Director @ Synergy Financial Advisers | 2 times COT, 8 times MDRT Qualifier| Strategic Initiatives | Investment Advisory | Accredited Trainer and Platform Speaker
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Culture is important as it shows the underlying team value system where the team members can operate in as the collective. Build open communication, treating each other with fairness and respect in the team values, and this reduces conflicts and provide for an easier process for resolving conflicts should it occur.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can promote fairness and impartiality while resolving conflicts as a team manager.

1

2

3

4

5

6

7

1 Listen Actively

2 Stay Neutral

3 Encourage Dialogue

4 Implement Processes

5 Follow Through

6 Build Culture

7 Here’s what else to consider

Team Management

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Here's how you can promote fairness and impartiality while resolving conflicts as a team manager.

1

2

3

4

5

6

7

1 Listen Actively

2 Stay Neutral

3 Encourage Dialogue

4 Implement Processes

5 Follow Through

6 Build Culture

7 Here’s what else to consider

Team Management

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