Here's how you can pinpoint the best continuing education for your Technical Support career goals.

To pinpoint the best continuing education for your Technical Support career goals, start by identifying specific areas where you want to grow, such as network security, cloud services, or customer service. Research industry-recognized certifications like CompTIA A+, Network+, or ITIL. Look for courses and programs offered by reputable institutions, both online and offline. Seek recommendations from colleagues or mentors who are familiar with your career aspirations. Consider joining professional associations for access to resources and training. Lastly, read reviews and testimonials to ensure the quality and relevance of the education options. Prioritize courses that offer practical, hands-on experience to enhance your skills.

IT support spans various areas. Before starting any course, assess its growth potential. Major areas include IT Support Fundamentals, Operating Systems, Data Backup, and IT Service Management. Certifications like CompTIA A+, ITIL Foundation, and AWS Certified Cloud Practitioner boost skills. Hardware certifications cover CompTIA A+, Cisco CCT, and Apple ACMT. Networking includes CCNA, CompTIA Network+, and CWNP. Cloud Computing offers AWS and Azure certifications. Cybersecurity certifications include CompTIA Security+, CEH, and OSCP. Choose a specialization based on career goals. With 13+ years in IT, I'm certified in CCNA and CEH.

First, ask yourself what you genuinely enjoy doing. A friend of mine recently advised me: “If you like to plant potatoes, do it! In the end, you’ll thrive there.” When you engage in activities you love, you're more likely to excel and find fulfillment. By focusing on what brings you joy, you can achieve success and satisfaction in your personal and professional life.

Eu procuro sempre me especializar em alguma áreas especificas da área de TI, seguran?a em rede e computa??o em nuvem s?o 2 metas!

For the technical support branch psychology is the main thing in this industry. Especially your ability to smooth out conflicts and treat them with understanding. Of course understanding ITIL methodology. Studying technical documentation and instructions. Much depends on the branch. If it's product support, then focus on documentation and the route for resolving problems in order to help resolve the issue yourself. About support at the level of the os, network, etc. You must not only follow some checklist, but also work with it every day. Try something new. Nothing prevents you from installing a vm and testing some cases. In the IT it is impossible to know everything. It is important to know and understand WHAT and WHERE to look for

Researching in your chosen field can pave the way to the top. For instance, in cybersecurity, EC-Council offers a growth path for ethical hackers: Certified Ethical Hacker (CEH), EC-Council Certified Security Analyst (ECSA), Licensed Penetration Tester (LPT), Certified Network Defender (CND), Certified Incident Handler (ECIH), and Certified Chief Information Security Officer (CCISO). The CCISO certification is senior-level, focusing on governance, risk management, strategic planning, and financial management. CCISO holders can earn an average salary of 60 to 75 lakhs per annum. Online and offline courses are available to help you advance in your career.

As online learning becomes the new upskilling norm, I strongly recommend courses in platforms like Coursera, Khan Academy, and edX. These courses offer the flexibility of learning while continuing on the job. However, consistency is a key factor to reach the desired outcome .

Webinars e certifica??es s?o excelentes métodos de se especializar em algo. Sempre procuro e recomento ter uma rotina e estudo semanal independente do ramo em que esteja!

Hands on Training is a Must. Example EC-Council certifications emphasize hands-on training across various domains of cybersecurity. For instance, the Certified Ethical Hacker (CEH) certification includes practical labs where candidates simulate real-world hacking scenarios to understand vulnerabilities and defences. Similarly, the Licensed Penetration Tester (LPT) certification requires candidates to demonstrate proficiency through a rigorous practical exam, conducting penetration tests in virtual environments. These hands-on experiences ensure that EC-Council certified professionals are not only knowledgeable but also skilled in applying cybersecurity principles in practical settings, preparing them effectively for industry challenges.

Seeking feedback from peers and mentors in technical support offers valuable insights. They can recommend programs based on their experiences and provide feedback on their effectiveness. Engaging with professional networks and online forums allows access to firsthand accounts, helping gauge the reputation and relevance of continuing education options. Building a network in your field of interest fosters connections with mentors who can offer guidance and advice. Their feedback is crucial in shaping your career development and ensuring you make informed decisions about your professional growth.

Improving your technical skills on the product that you provide support helps you build confidence, reduce stress. This is an undeniable truth. But that’s not what I mean here. Technical Support is like shooting yourself in the foot. While you’re assisting customer problems, you also contribute to product development. Known software bugs are fixed, your customers will learn how to use that product better in time… As the product matures, the need for you will decrease. In addition to that, new technologies will evolve and the product you provide support will reach to its end of life. So, you need to take control of your career and continuously follow new technologies and improve your technical knowledge on different new products.

Pinpointing the best continuing education for your technical support career goals involves a few key steps: 1. Identify Your Career Goals: ? Determine your short-term and long-term career aspirations. Are you aiming for a specific role, certification, or skill set? 2. Assess Current Skills and Knowledge: ? Evaluate your current skill set and identify any gaps or areas for improvement. 3. Research Relevant Courses and Certifications. 4. Consider Online Learning Platforms. 5. Join Professional Organizations. 6. Seek Employer Recommendations. 7. Read Reviews and Seek Feedback. 8. Evaluate Cost and Time Commitment. 9. Stay Updated with Industry Trends. 10. Plan for Continuous Learning.

I’d advise you to set up your own home lab for network and OS learning. The base is a virtualization server (I recommend Proxmox). In this way, you can test your knowledge hands-on. If what you are learning are cloud services (AWS, Azure, GCP, etc.), take the course and then test your knowledge by practicing with their free tiers. Remember to set up billing warnings, to avoid nasty surprises down the road!

Identificar a melhor educa??o continuada em suporte técnico envolve análise criteriosa de suas metas profissionais e das tendências do setor. Avalie as competências exigidas para avan?ar em sua carreira e pesquise programas que oferecem certifica??es reconhecidas, como ITIL, CompTIA ou Microsoft. Considere cursos online que proporcionem flexibilidade e conteúdo atualizado, possibilitando o equilíbrio entre aprendizado e trabalho. Participe de webinars e conferências para se manter conectado com inova??es tecnológicas e expandir sua rede de contatos. Ao alinhar seu desenvolvimento educacional com suas ambi??es de carreira, você n?o apenas aprimora suas habilidades, mas também se posiciona de forma competitiva no mercado.

Minhas primeiras experiências no ramo de TI foram desafiadoras por causa da pouca experiência, mas a reponsabilidade que recebi me fez aprende muito mais do que qualquer curso que fiz antes de come?ar a trabalhar!