Here's how you can navigate vague or unclear feedback in a digital strategy role.

Clarity, pragmatism, and context are crucial when iterating digital strategies. Feedback reveals various perceptions. Continuous experimentation and iteration drive improvement.

Asking for directions is a foolproof way to avoid getting lost. Consistently questioning everyone involved brings clarity, and taking decisive action provides further insight into previously murky situations. A positive mindset and strong support are imperative for achieving clarity. Clear, direct communication is essential for effectively navigating such circumstances.

In navigating vague or unclear feedback, use the "I" approach: Identify, Investigate, and Implement. First, Identify specific issues or patterns in the feedback. Then, Investigate by seeking clarification from stakeholders or analyzing additional data to pinpoint the root cause. Finally, Implement targeted strategies based on your findings to address the feedback effectively. This method ensures that you address concerns accurately and make informed adjustments to your digital strategy.

This starts when you have the clarity of the problem so its important to ask for clarity and then move on with the next steps

There are times, the feedback you receive on your digital strategy from stakeholders is vague and unclear. There could be different reasons for this. The most important thing is to reflect objectively on this feedback and keep emotions out. Have a dialogue with the stakeholders and make sure you both are on the same page in terms of understanding of the strategy. Ask questions to understand which part of your he strategy they are not clear about. Clarify their doubts. If you have to make some changes to the strategy, do it. You need to deal this situation professionally.

Reflecting objectively is a powerful tool for navigating vague or unclear feedback in a digital strategy role. 1. Detach emotionally: Analyze feedback objectively, separating personal feelings. 2. Seek clarification: Ask for specific examples and suggestions for improvement. 3. Consider multiple perspectives: Understand the feedback provider's viewpoint. 4. Identify patterns: Look for common themes in feedback from multiple sources. 5. Self-assess: Reflect on your own work and identify areas for improvement. 6. Focus on growth: Use feedback as an opportunity for learning and development. 7. Seek additional feedback: Discuss with trusted colleagues or mentors 8. Communicate proactively: Share your plan with your manager or feedback provider

With the information you have gathered, take at look at the facts and data you have, this allows you take informed decisions without emotions. Use a non-biased professional view to see what is workable or not. Not all feedback is positive, be consecutive and make data driven decisions

Siempre de todo lo que recibas, quédate con lo bueno y desecha lo negativo. Tómate un tiempo para ver de forma neutra la mejor manera de proceder y cambiar. Aleja los sentimientos de lo profesional y corrige el rumbo, eso te llevará lejos.

Prioritisation should reflect the items that will get the project or product over the line faster. Prioritise action items based on time and complexity.

Esta priorización también va ligada al valor agregado que entrega la acción y como apalanca siguientes acciones en el largo plazo y en la estrategia que se quiere ejecutar. Tener en cuenta la complejidad y la interrelación de cada acción

We gain clarity only by doing, now you have data, now you have clarity, it's time o take decisions that will move the needle and bring results. take the necessary action based on what task has the highest level of priority and urgency.. implement an open feedback system that allows you know what is working and what is not. So you re-adjust and continue moving forward..

As a Digital Strategy Manager, navigating vague feedback was a common challenge. To handle it effectively, I learned to prioritize actions. During a key project, stakeholders gave unclear feedback, leaving my team unsure of the next steps. I organized a meeting to drill down into their comments, asking specific questions to clarify their expectations. I also created a priority list based on the most critical aspects of their feedback, focusing on actions that could make the biggest impact. By doing this, we tackled the ambiguity systematically, ensuring we addressed the core issues without getting sidetracked. This method kept us on track and aligned with the stakeholders' true goals, driving project success.

Other departments / senior stakeholders often think a digital strategy should be created by the marketing / digital team. The best digital strategies I’ve created have all the key stakeholders involved along with the sales, marketing, PR and comms plus the customer service heads. Basically all the touch points with the customer It’s a 360 view and really allows you to create a strategy that has the opportunity to be successful and everyone bought in !

Provide all teams involved with clear instructions beforehand, this leads to clear communication throughout the project. However, also provide them with the tools that allow communication to take place throughout the project. If you give the right people the right environment, communication should happen organically.

Navigating Unclear Feedback in Digital Strategy: ? Ask probing questions to clarify vague points ? Summarize feedback and confirm understanding ? Use specific examples to illustrate unclear areas ? Set up quick follow-up meetings for detailed discussions ? Prioritize feedback based on impact and feasibility ? Implement changes incrementally to gauge effectiveness ? Create feedback loops for continuous improvement ? Use data to support or challenge ambiguous feedback ? Collaborate with team members to interpret unclear points ? Document interpretations and actions for future reference Remember: Unclear feedback is an opportunity for dialogue and refinement. Embrace it to sharpen your strategy!

abordar la colaboración desde distintos puntos de vista y profesionalidad permite que los entregables tengan mayor cobertura y logren los objetivos de mejor manera. incluso permite realizar afinamiento e incluso cambios en la agilidad de las decisiones y hasta afectar la ejecución de la estrategia.

I have made the most progress in unclear situations when I collaborate with other team members and we direct our efforts towards resolving the issue at hand. As a digital strategist, the next winning idea to bring clarity to the project at hand will come when everyone on the team are in sync and in alignment of the goal at hand

Never work in isolation; accurate information is crucial for implementing the right strategy that will yield the desired outcome. Collaborate with your team and other individuals who have a deep understanding of the brand. By doing this, you eliminate guesswork and focus more on the strategy. Never assume that others on the team have less important or expert-centric ideas. Nobody is an island of great ideas, so trust your teammates enough to share their unique perspectives and insights. This way, you are not limiting your views and strategy to your own lens but incorporating others' viewpoints. This is the best way to develop a robust, brand-centric, tailored, and effective strategy.

From my expereience, the key lays in managing risks. Make small bites in order not to choke on them. Start with manageable and data driven pilot. Evaluate - iterate - validate. Small adjustments with continous feedback gathering makes your digital strategy robust and stable, reducing the probabilities of "black swans" and increasing the chances of successful outcomes. Avoid promising wonders to your customers and - even more important, to yourself.

Según la ejecución de acciones según complejidades e impacto, se pueden evidenciar Riesgos y tropiezos que se deben tener en cuenta en los incrementales que podrían incluso afectar la continuidad de la ejecución pero esta gradualidad permite ajustar lo necesario para avanzar sin contratiempos

Iterations, constant reviews and implications on next steps is a good way forward. Learn, learn fast and apply learnings will make you even stronger

De forma primordial no hace suficiente ejecutar sino el ciclo de PHVA es crucial para evaluar como los entregables continúan agregando valor y no afectando otras partes y que se mantenga el objetivo principal al transcurrir del tiempo y permite realinear esfuerzos.

Set up regular review points to assess how the changes are affecting your digital strategy. This ongoing evaluation helps you fine-tune your approach continuously and ensures that your strategy remains aligned with overall goals and feedback.

Documenting feedback can help you navigate unclear comments more effectively. Keep a detailed record of all feedback, including the context and your responses. This practice not only helps track your progress but also provides a reference for future discussions. For example, I once received ambiguous feedback about my digital strategy reports. By documenting the feedback and noting specific examples, I was able to clarify expectations in subsequent meetings and improve my reports accordingly. This systematic approach ensures continuous improvement and better communication with stakeholders.

I've learned a huge lesson... while you do your best at the onset of any project to ensure -- ALIGNMENT on the deliverable via the project brief... having regularly scheduled check-ins along the way is equally as important. I've seen many times when nearing completion that the scope and or expectation changes or is unaligned. Changes this late on will require revising the brief, possibly the budget, and most certainly the timeline. Hence, get approvals in writing post regular check-ins.

- Clarify by asking specific follow-up questions to understand the feedback better. - Paraphrase the feedback to confirm your understanding. - Identify common themes or patterns in the feedback. - Prioritize the feedback based on its relevance to your objectives. - Request examples or concrete instances that illustrate the points being made. - Document the feedback and your interpretations for future reference. - Schedule a meeting or call to discuss the feedback in detail. - Stay open-minded and receptive to all input, regardless of clarity. - Collaborate with team members to gain multiple perspectives on the feedback.

A digital strategy role usually lies in the heart of multiple teams working together. It is very important to align in a common goal so the digital strategy delivers. To this extent, it is important to get all stakeholders in the table when reviewing feedback. Objectively see what progress has been made towards the agreed goal and whether the feedback provided aligns with the agreed way forward. Accordingly prioritise the next set of tasks. Ensure there is consensus, else the activity will get stuck in different feedback loops Ex - When building a digital user journey, first step is to align in the user action expected on the journey. Teams (compliance/ data/ biz etc) should clearly articulate their expected outcome, to define next steps.

Keep a record of all feedback and your responses to it. This documentation can be invaluable for understanding long-term trends in the feedback you receive and providing evidence of how you’ve adapted and improved over time. It’s also useful for onboarding new team members or handing off projects.

Receiving feedback is a choice and it is helpful to keep an open mind about it. What you do with that feedback is your choice too. Is the feedback from a source you value and trust? Sometimes if feedback is too direct, that may not always be helpful and can have a negative impact if the recipient isn't open to receiving it and may feel upset and targeted. A two-way discussion is a more collaborative approach and gives people an opportunity to share their thoughts and perspectives.

Just do something people want and love it that simple, if people want the service or product then your win if not then your loose. There is no point in messing about with plans, corporate jargon. It’s people at the end of the day and people want to see people how to use a product or service.