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Here's how you can navigate salary negotiations and avoid common mistakes in After-Sales.

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Navigating salary negotiations in the after-sales sector can be as intricate as the service processes you manage. Whether you're a seasoned after-sales professional or just stepping into the field, understanding the value you bring to a company is crucial. After-sales, or post-sales services, involve all the support and services provided after a product has been sold, including warranty services, repairs, and customer support. This article will guide you through the essentials of negotiating your salary, helping you to avoid common pitfalls and secure the compensation you deserve for your unique skills and contributions.

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Maria Neophytou

Sales Executive at Winstonfield
Faisal Waheed

Business Developer | Project Manager | Certified Business Analyst | Market Research & Corporate Sales Strategist | B2B…

1 个答复
Alfonso Mauricio Salazar Ramírez

Country Manager | Transforming Sales Forces into High-Performance Teams | B2B, B2C & H2H | Renewable Energy

1 Know Your Worth

Before entering any negotiation, it's vital to assess your value comprehensively. In after-sales, your expertise in customer satisfaction, product knowledge, and problem-solving are assets to your employer. Consider the revenue you've helped retain through successful service contracts or the customer loyalty you've built, which often translates into repeat business. By quantifying your contributions and understanding industry standards for your role, you'll be better equipped to present a compelling case for your desired salary.

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Felipe Rodrigues

Analista de negócios Sênior (Supply chain) | Lideran?a Participativa | Gest?o de Conflitos | Gest?o de Pessoas | Planejamento Estratégico | Escritor, autor do Ebook “TDAH entre a Distribui??o e a Produtividade” Link????
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Em minha carreira comercial, sempre fiz o máximo possível para resolver todas as quest?es de ponta a ponta. Em uma negocia??o o cliente cria conex?o diretamente com o profissional e quest?es relacionadas a Pós-venda pode gerar desconforto ou a sensa??o de desconstru??o daquilo que foi obtido desde o início com o profissional, por isso, ao meu ver, um departamento de pós vendas quando conectado diretamente ao profissional de vendas, que se mantém atuante como uma ponte entre o cliente e o pós-venda, minimiza o risco de maiores ruídos ou a t?o temida avalia??o baixa. N?o é quest?o de "Valor" e sim, "Amor" pelo que se proponha a fazer, acreditar no produto e na companhia. O Valor é a consequência dessa Soma.

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Pinky Shaji

Functional Consultant specializing in Primavera P6,Unifier and Construction Project Management
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1.know your worth 2. Communicate your expectations properly 3. Do a market research and understand the current scale and scope of the particular offer

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Faisal Waheed

Business Developer | Project Manager | Certified Business Analyst | Market Research & Corporate Sales Strategist | B2B & Retail Growth Expert | Revenue & Partnership Builder
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In After-Sales, your value extends beyond closing deals. Highlight the impact you have on customer retention and upsells during negotiations. Emphasize results like CSAT scores or revenue generated from your customer base. Focus on market data for After-Sales salaries to anchor your desired range. Remember, it's a conversation - be open to discussing a mutually beneficial compensation structure.

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MARIA ISABEL ROSAPEREZ CARDE?A

Ejecutiva de Ventas en COMERCIAL ELIAS A&G S.A.C.
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Por mi parte siempre trato de que la empresa a pesar de los errores quede bien ante el cliente, pero hay procesos QUE NO AYUDAN Y EL CLIENTE SE DESCARGA CON EL VENDEDOR inclusive a pesar de las Sugerencias, poco les importa hay veces a la empresa, SOLO LE IMPORTA GANAR ESE MOMENTO, pero no se dan cuenta QUE ESA VENTA ESTA GANANDO, PERO EL CLIENTE PARA LA PROXIMA NO QUIERE SABER NADA DE LA EMPRESA, pero en mi conciencia está que he hecho TODO LO POSIBLE y SI LA EMPRESA NO RECONOCE TU VALOR NI AL CLIENTE, entonces NO VALE LA PENA SEGUIR y los mismos clientes te buscan y confían en ti, NO SOLO DECIR YO SOLO SOY DE VENTAS, lo demás yo no veo, como hacen algunos compa?eros, pero está en tu persona, en tus valores QUE NO QUIERES VENDER HUMO.

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Alfonso Mauricio Salazar Ramírez

Country Manager | Transforming Sales Forces into High-Performance Teams | B2B, B2C & H2H | Renewable Energy
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To assess your value: Quantify your contributions: Calculate the revenue you've helped retain through successful service contracts or customer loyalty leading to repeat business. Research industry standards: Understand the average salary range for your role and experience level in your industry and location. Highlight your unique skills: Showcase any specialized skills or certifications that make you stand out. By quantifying your contributions and understanding your market value, you can confidently present a compelling case for the salary you deserve. Remember, your expertise and experience directly impact the company's bottom line, and it's essential to articulate that value during negotiations.

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2 Research Thoroughly

Thorough research lays the groundwork for effective salary negotiations. Look into the average pay for after-sales roles similar to yours, taking into account factors like geographic location, company size, and industry. Understanding these variables will help you set realistic expectations and provide a benchmark when discussing salary. Remember, information is power, and being well-informed signifies to employers that you're serious and professional about your career in after-sales.

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Faisal Waheed

Business Developer | Project Manager | Certified Business Analyst | Market Research & Corporate Sales Strategist | B2B & Retail Growth Expert | Revenue & Partnership Builder
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Research After-Sales salaries on platforms like Salary.com or Glassdoor, focusing on data specific to your experience level and location. Remember, customer retention is a key After-Sales metric, so highlight data that demonstrates your contribution to keeping customers happy.

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Alfonso Mauricio Salazar Ramírez

Country Manager | Transforming Sales Forces into High-Performance Teams | B2B, B2C & H2H | Renewable Energy
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It's crucial to understand the average salary for similar after-sales positions, considering factors like location, company size, and industry. This knowledge helps you set realistic expectations and provides a benchmark for your salary discussions. When you come to the negotiation table armed with this information, it demonstrates to employers that you're serious and professional about your career in after-sales. It shows you've done your homework and understand the market value of your skills and experience. This preparation not only strengthens your position but also increases your chances of securing a fair and competitive salary.

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3 Articulate Value

When it's time to discuss salary, articulate your value clearly. Highlight specific achievements in after-sales, such as reducing turnaround times for service requests or implementing feedback systems that enhanced customer satisfaction. Use these accomplishments to demonstrate how your work directly contributes to the company's success. Conveying your worth effectively can make a significant difference in the outcome of your salary negotiation.

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Isabel García

Ganzheitliche Kommunikationsexpertin - Ich helfe zu faszinieren, zu begeistern und zu überzeugen.
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Wichtig ist es dabei, dass Sie Ihren Gehaltswunsch, nicht als Frage betonen. Sagen Sie bitte nicht: "Ich m?chte pro Monat 5.000 Euro?", indem Sie am Ende des Satzes mit der Stimme nach oben gehen, als ob Sie eine Frage stellen würden. Das klingt ein bi?chen, als ob Sie Ihr Gegenüber fragen, ob Ihre Vorstellungen in Ordnung seien. Betonen Sie die Aussage mit einem deutlichen Punkt, indem Sie die Stimme am Ende des Satzes senken: "Ich will pro Monat 5.000 Euro." üben Sie dies am besten mit Freunden, der Familie oder einem Coach, damit es klar und deutlich rüberkommt, weder nach einer Frage klingt, noch zu aggressiv.

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Alfonso Mauricio Salazar Ramírez

Country Manager | Transforming Sales Forces into High-Performance Teams | B2B, B2C & H2H | Renewable Energy
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When it comes time to discuss salary, clearly articulate your value to the company. Highlight specific accomplishments in your after-sales role, such as: Reducing response times for service requests Implementing feedback systems that improved customer satisfaction Increasing customer retention rates Streamlining processes to save the company time and money

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4 Be Flexible

Flexibility is key in negotiations. While you should have a clear idea of your salary expectations, be open to creative compensation packages that might include bonuses, additional vacation time, or professional development opportunities. In after-sales, where customer retention is critical, perks related to improving customer experience can also be negotiated. Your willingness to consider various forms of compensation shows an employer that you're adaptable and focused on mutual benefit.

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Isabel García

Ganzheitliche Kommunikationsexpertin - Ich helfe zu faszinieren, zu begeistern und zu überzeugen.
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Bei der Flexibilit?t k?nnen Techniken aus dem Improvisationstheater hilfreich sein: 1) ALLES IST EIN ANGEBOT: Alles was gesagt wird oder nonverbal übermittelt wird, ist ein Gespr?chsangebot. Sie k?nnten auf ein Augenrollen sagen: "Ja, ich dachte auch erst, dass dieser Lebenslauf recht unkonventionell ist und gleichzeitig hat er mich hierher gebracht." 2) EIGENE IDEE LOSLASSEN: Versuchen Sie nicht krampfhaft Ihre auswendig gelernten S?tze unterzubringen. Lassen Sie diese im ersten Schritt los und bringen Sie diese sp?ter mit ein. 3) 70%: Bereiten Sie sich zu 100 Prozent vor, doch IM Gespr?ch bitte nur 70% von sich verlangen. Das entspannt total und hilft dabei n?her an die 100 Prozent heranzukommen.

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5 Practice Diplomacy

Diplomacy is essential in salary negotiations. Approach the conversation with a collaborative mindset, aiming for a win-win situation. Be respectful and listen to the employer's perspective, as this can provide insights into their constraints or priorities. In after-sales, where communication skills are paramount, demonstrating those same skills in negotiations can reinforce your suitability for the role and help foster a positive relationship with your employer.

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Maria Neophytou

Sales Executive at Winstonfield
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Navigating salary negotiations in after-sales requires diplomacy and effective communication. Approach the conversation collaboratively, respecting the employer's perspective to gain insights into their priorities. Demonstrating strong communication skills reinforces your suitability for the role and helps build a positive relationship, ensuring a mutually beneficial outcome.

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Isabel García

Ganzheitliche Kommunikationsexpertin - Ich helfe zu faszinieren, zu begeistern und zu überzeugen.
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Dieser Satz hat schon vielen geholfen: "Unter welchen Bedingungen k?nnten Sie sich vorstellen, mir mein Wunschgehalt zu bezahlen?" Das macht das Gespr?ch weicher und Sie h?ren vom Gegenüber und m?glicherweise zukünftigen Chefin/Chef, was für sie/ihn wichtig ist. Und wenn Sie dort mit einem geringeren Gehalt anfangen, k?nnen Sie nach einem Jahr hingehen und sagen: "Schauen Sie, ich habe alles erreicht, was für Sie die Voraussetzung war, damit ich mein Wunschgehalt bekommen kann." Und schon sind Sie wieder im Gespr?ch.

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6 Set Boundaries

Lastly, know when to set boundaries. If negotiations reach a point where the offer doesn't meet your minimum requirements or undervalues your after-sales expertise, be prepared to walk away. It's important to maintain professional decorum throughout this process and leave the door open for future opportunities. Your ability to assert your worth without burning bridges is a testament to your negotiation skills and professional integrity.

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Maria Neophytou

Sales Executive at Winstonfield
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When it comes to salary negotiations, setting boundaries is super important. If the offer doesn't meet your minimum requirements or undervalues your after-sales expertise, don't be afraid to walk away. Just make sure to stay professional and keep the conversation respectful—you never know when another opportunity might come up.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Faisal Waheed

Business Developer | Project Manager | Certified Business Analyst | Market Research & Corporate Sales Strategist | B2B & Retail Growth Expert | Revenue & Partnership Builder
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When I was negotiating a salary increase in After-Sales, I compiled a detailed list of key projects I had successfully managed over the past year. I highlighted specific cost saving initiatives and client satisfaction improvements that directly contributed to company profitability. By presenting evidence of my impact and aligning it with industry benchmarks, I was able to negotiate a salary that reflected my contributions effectively. This approach not only secured a favorable outcome but also strengthened my relationship with my employer by demonstrating a clear understanding of my value to the organization.

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Here's how you can navigate salary negotiations and avoid common mistakes in After-Sales.

1

2

3

4

5

6

7

1 Know Your Worth

2 Research Thoroughly

3 Articulate Value

4 Be Flexible

5 Practice Diplomacy

6 Set Boundaries

7 Here’s what else to consider

Aftersales

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Here's how you can navigate salary negotiations and avoid common mistakes in After-Sales.

1

2

3

4

5

6

7

1 Know Your Worth

2 Research Thoroughly

3 Articulate Value

4 Be Flexible

5 Practice Diplomacy

6 Set Boundaries

7 Here’s what else to consider

Aftersales

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